Customer Service Representative
Resume:
MARY A. SMITH
PROFESSIONAL PROFILE
I am currently working as the Tire Warranty Manager for Dexter which is ranked as one of the largest in the United States. I have 7 years of experience in different areas of the company from starting as a Customer Service Representative to working my way up to becoming the Tire Warranty Manager. I have experience working in office and remotely. My work experiences include but are not limited to: handling daily transactions between vendors, dealers, and end users of our product, approving or denying daily claims submitted, creating daily, weekly, and monthly progress of issues tracking reports, and generating reports for NHSTA. I design and execute warranty procedures and protocols for dealers, vendors, and end users to abide by.
SKILLS WORK EXPERIENCE
CONTACT
LANGUAGE
Warranty Manager Tex Trail (Aquired by Dexter Oct. 2022) Effectively managed teams of employees in 4 locations across the United States. Developed intensive, ambitious business strategies, create and meet short-term goals, and long-term objectives. Work directly with the Director of Sourcing on various underperforming procedures to reduce stagnation and increase growth and productivity by 10% for our warranty teams in the last 18 months.. Fostered change in companies warranty department to be more open, transparent, and accountable. November 2018- Present
Substitute Teacher
Worked daily with children and staff to ensure the safety and education of the students in my care. Executed daily lesson plans, as well as following state and administrative rules and regulations set out for each campus I worked at. January 2010 - May 2016
EDUCATION
1999
High School Diploma
Cooper High School
**************@*****.***
Burleson, Texas 76028
Time Management
Leadership
Verbal & Written
Communication
Office Word/Excel
Outlook/Zoom/Teams
English
References
Skyler Sharpton
Assistant Plant Manager-Tex Trail
Phone: 903-***-****
Email : ******.********@********.***
Susan Lamount
Human Resources Big Tex Trailers
Phone: 214-***-****
Email : *****.*******@**************.***
Owner/Photographer Anderson Photos
January 2010-December 2018
Managing Anderson Photosz for 8 years, I created and staged an array of services tailored to fit the unique needs of each client as well as assesing their goals and budget to ensure their vision was captured, I also established partnerships with the local newspaper and school system to broaden the outreach of Anderson Photos by capturing visuals of various events. This personal project turned out to be a successful business venture that allowed me flexibility in managing both my home and clients' needs. Many memories were made for families and organizations alike, and I am proud of what I achieved.
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