FNU Firdous

(Firdous)

linkedin.com/in/firdous-shaikh-21457411b

Email id: ad2m64@r.postjobfree.com Contact: +1-929-***-****

Valid Schengen Visa(Work Permit Denmark). Authorised to work in US

As a Consultant, Certified Application Developer, Administrator, and Implementation Expert Discovery Implementation Specialist Certified:

8+ years of rich experience in ServiceNow, which includes current Denmark 1.5 year in Conceptualized, designed, implemented and optimized advanced enterprise IT systems, application, features, processes and solutions that enable, support and augment business functions and the organization\'s strategic mission and vision. Oversaw, managed, and lead the development and configuration of ServiceNow ITBM / ITOM / ITSM applications and process definitions.

Developed and recommended solutions utilizing ITBM / ITOM /Integration with Rest web Services/Service Portal/ ITSM Tools, Cloud management (AWS, Azure) to support defined business processes and operational goals. Lead the design, delivery, and implementation of an ITBM / ITOM / ITSM compliant, scalable, and well-documented IT Service Management solution, leveraging ITBM / ITOM / ITSM applications to support processes.

Technical Skills:

Tools : ServiceNow, Integration HUB, LDAP & SSO Integration, GitHub, JIRA

Languages : JavaScript, Jelly script, AngularJS, Bootstrap, HTML

ServiceNow scripting

Development:

Provide software configuration and customization including, but not limited to: Scope Applications, Integration Hub, Flow Designer, Service Portal, workflow administration, report setup, data imports.

Integration, custom scripting, and third-party software integrations

Obtain and analyze business requirements and document technical solutions.

Develop, design and rollout new application modules, Flow Designer workflows and catalog requests Debugging ACL and customization of Data Security (ACL).

Research new functionality and recommend solutions that deliver customer value.

Administration:

Administer forms and lists Configure the UI

Configuring Forms Configuring Lists

Administering Applications and Modules Managing Data

Administer tables System Update Sets

Exporting Data Security Control system access and data security

Domain Separation Support High Security Settings and Service Administration

Configure reports Auto notifications and approvals

Social IT System Performance and Troubleshooting

Customizing the UI Appearance Manage user accounts, groups, and roles

Modules:

Demand Management Incident Management Customer Service Management CSM

Automated Test Frame ATF

Project Management Change Management HR Case management

Program Management Problem Management Discovery

Portfolio Management Service Catalogs Configuration Management DB

Resource Management Knowledge Management Hardware Asset Management

Project Portfolio Management Orchestration Software Asset Management

Release Management Integration Hub Service Mapping

Web Services Integration Contract Management

Performance Analytics Event Management

Professional Experience

Organization : Veloc InfoTech

Client : Stryker Corporation From: Jan 2022- March 2022

Project : Service Now Implementation

Role : Senior ServiceNow Developer Team size:7

Responsibilities:

Customer Service Management CSM implementation from scratch.

Configured ITOM from Scratch with Cloud Management

Worked on Automated Test Frame (ATF) with all server script, Test suite, Test script.

Worked on Customer Service Management from Scratch along with CSM Portal.

Worked on SecOps on the existing module for enhancement.

Security Operation (SecOps): Security Incident Response (SIR), VR, Threat Intelligence customizations.

Service Mapping Manual Creation and with the Automated Discovery.

Working in ServiceNow ITBM, ITSM, ITOM implementation and enhancement for our client NETS.

Involved in gathering the Business Requirements and current state processes to develop and configure them in the ServiceNow Platform.

Worked on ITBM Demand Management, Project Management, Program Management, Portfolio Management, Resource Management.

Successfully Implemented Customer Service Management from scratch.

Leading ServiceNow Instance upgrade from New York to Orlando version.

Scope Application of HR module from scratch.

Organization : Veloc Infotech

Client : Harvard University From: Nov 2022- Present

Project : Service Now Implementation

Role : Senior ServiceNow Developer Team size:7

Responsibilities:

Configuring LDAP servers in ServiceNow with MID server.

Worked on ITSM enhancements like Incident parent-child relationship.

Gathering and performing the Catalog Details as a part of clean-up activities.

Experience with the ITOM applications like Discovery, Orchestration.

Working on various project of CMDB application.

CMDB Cleanup, increased 22% performance from end user perspective and well as overall performance.

Working on AWS Integration from Scratch and trying to pull cloud resources.

Working on Archiving CMDB Class data which are not in user anymore.

Organization : Veloc Infotec

Client : Vanguard Group From: March 2022- Present

Project : Service Now Implementation

Role : Senior ServiceNow Developer Team size:7

Responsibilities:

Working on various project of CMDB application.

CMDB Cleanup, increased 22% performance from end user perspective and well as overall performance.

Working on AWS Integration from Scratch and trying to pull cloud resources.

Working on Archiving CMDB Class data which are not in user anymore.

Organization : LTI Technologies Denmark

Client : Nets From: July 2019- Dec 2020

Project : Service Now Implementation

Role : Senior ServiceNow Developer Team size:7

Responsibilities:

Customer Service Management CSM implementation from scratch.

Configured ITOM from Scratch with Cloud Management

Worked on Automated Test Frame (ATF) with all server script, Test suite, Test script.

Worked on Customer Service Management from Scratch along with CSM Portal.

Worked on SecOps on the existing module for enhancement.

Security Operation (SecOps): Security Incident Response (SIR), VR, Threat Intelligence customizations.

Service Mapping Manual Creation and with the Automated Discovery.

Working in ServiceNow ITBM, ITSM, ITOM implementation and enhancement for our client NETS.

Involved in gathering the Business Requirements and current state processes to develop and configure them in the ServiceNow Platform.

Worked on ITBM Demand Management, Project Management, Program Management, Portfolio Management, Resource Management.

Successfully Implemented Customer Service Management from scratch.

Leading ServiceNow Instance upgrade from New York to Orlando version.

Scope Application of HR module from scratch.

Worked on Flow Designer and Integration Hub.

Involved in pre and post upgrade activities and fixes.

Involved in requirement gathering, providing the design solution, technical methodologies and processes solution to meet the customer requirements.

Deployed MID Servers in Client environment and On-premises for Discovery and Orchestration activities.

Configuring LDAP servers in ServiceNow with MID server.

Worked on ITSM enhancements like Incident parent-child relationship.

Gathering and performing the Catalog Details as a part of clean-up activities.

Experience with the ITOM applications like Discovery, Orchestration.

Worked on CMDB related changes

Documenting the required technical specifications based on the business requirements.

Organization :InfoBeans Technologies Solution, Pune India

Client : DHL From: Dec 2018- July2019

Project : Service Now Implementation

Role : Senior ServiceNow Developer Team size: 3

Responsibilities:

Worked on multiple projects for Implementation and Enhancement of ITSM and ITOM ServiceNow Applications.

Performed LDAP Integration with ServiceNow.

Integration with Reporting Cloud to gain invoicing.

Performed Salesforce Integration to pull all the users and cases form Salesforce to ServiceNow.

Successfully Implemented Service Portal from Scratch.

Successfully Implemented Problem Management by understanding the requirement from stakeholders and educating the users.

Worked on Service Portal enhancement and development best suited for requirement.

Involved in gathering the Business Requirements and current state processes to develop and configure them in the ServiceNow Platform.

Organization : Nuvolo Technology Solutions, Pune (Dec 2017- Nov 2018)

Client : GE Healthcare From: Mar 2018-Nov 2018

Project : Service Now Implementation

Role : ServiceNow Developer Team size: 4

Responsibilities:

Worked on various projects for the implementation of Nuvolo ServiceNow Scoped Application.

Implemented Facilities Asset Management in Scoped Application

Worked on Enterprise Asset Management scoped application for Clinical, Facility, Lab.

Integration of Auto CAD with ServiceNow to identify asset location.

Enhancement of Scoped Applications of Nuvolo Product.

Writing Server-Side Scripts (Business Rule, Script Include).

Writing Client Scripts, Access Controls, UI policy, Creation of form, Update sets.

Configuration of Tables, Applications, Forms, Email Notifications and SLA for priority tickets, etc.

Administration of users, user groups and security of the applications.

Writing Server-Side Scripts (Business Rule, Script Include).

Writing Client Scripts, Access Controls, UI policy, Creation of form, Update sets.

Configuration of Tables, Applications, Forms, Email Notifications and SLA for priority tickets, etc.

Administration of users, user groups and security of the applications.

Organization : Cognizant Technology Solutions, (May 2014 – Nov 2017)

Responsibilities:

Developing software and/or web applications to meet business / user requirements

Analyzing user and business requirements and preparing technical specifications

Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.

Domain Separation customizations

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service-Now.

Worked on loading the data into Service-Now using import sets.

Configured multiple Catalog Items Front-end web/ GUI components using JavaScript, CSS3and HTML5.

Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies

Integration of ServiceNow with Oracle SOA Web Services, Dynatrace.

Involved in creating and configuring the SLAs as per the requirement.

Designed User Interface for Catalog Design and worked Catalog Designer.

Imported data from various data sources (FILE, JDBC) using import sets and transform maps.

Collaborating closely with programmers and analysts to develop and add applications to systems.

Developing new modules based on the specifications

CERTIFICATION

ServiceNow Certified System Administrator (San Diego)

ServiceNow Implementation Specialist Discovery (San Diego)

ServiceNow Implementation Specialist Event Management (San Diego)

ServiceNow Application Developer (San Diego)

ServiceNow Implementation Specialist (San Diego)

ITILv3 Foundation Certificate.

EDUCATION:

Qualification

Class

University/Board

Master’s in computer science- Major in Data Science

3.8 CGP

Fitchburg State University (USA)

Contact this candidate