Customer Service Communication Skills

Treavon Thompson

Cellular: 214-***-****

Email: *****************@*****.***

This letter and the attached resume are being submitted for review regarding the position you have available. I am extremely interested in acquiring a position with your organization. I feel that my leadership, developmental skills, self-starter with a strong work ethic, excellent customer service skills, excellent interpersonal, oral communication skills, professional manner an enthusiastic team player with great ambition along with training will help me perform with distention.

Sincerely

Treavon Thompson

Treavon Thompson

Cellular: 214-***-****

Email:*****************@*****.***

OBJECTIVE:

I am a self-starter with a strong work ethic and an enthusiastic team player. I have exceptional organization, very efficient with ambition to learn, reliable, detail-oriented, and able to prioritize. I have excellent customer service skills, oral communication skills, professional manner and enthusiastic team player with great ambition.

EXPERIENCE:

Chimes Solutions Spectrum /Apple Customer Advisor. Dallas, Tx

May 2022-Present

Responds to the customers inquiries regarding the operation of accounts, access to services, account usage charges

Provides expert customer support utilizing research skills relates to troubleshooting customer issues and finding best solution

Handle escalations calls in a courteous and professional manner showing empathy and understanding

Provide customer assistance on a wide array of topics including, but not limited to general inquiries, products and service inquiries, billing inquiries and other concerns

Advisor and Mentor to all new hires training class

Collaborate with management team to stay updated on new products service and polices for new hires

Amazon Fulfillment Associate Dallas, Tx

July 2021-May 2022

Organize stocks and maintain inventory

Examine ingoing and outgoing shipments for defects and damages

Organize warehouse space to receive, unload and place incoming inventory items appropriately

Check, verify and fill customer invoices to process, package and ship orders accurately

Marshall’s Reality Insurance Receptionist/Customer Service Dallas, TX December 2019 – March 2020

Front desk receptionist greeting and answering customer’s queries in a courteous manner

Operates register and accurately records amounts received and prepares reports of transactions, Opens/closes register daily, accounts for cash assigned, received, and disbursed. Accurately balances to register close report and remits daily work to supervisor for disposition

Typing,photocopying, organizing, sorting and filing

Appointment Setter

Followed up on sales requests

SKILLS: Leadership, Trainings, Excel, Collaborations, Customer Service, Quality Focus, Problem Solving, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking, Data Entry, Balance Sheet Reconciliation, Daily and Weekly Reports

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