Customer Service Data Entry

NATALIE SKOK

*** **** ***** ********, *******, AL, 35758, US • 680-***-**** • **************@******.*** Reliable and enthusiastic, offering years of experience in efficient customer service assistance. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries and needs for customers and coworkers. Timely and driven to be successful and helpful in all aspects of any tasks assigned to one’s self. Client relationships

Cash handling

Problem-solving

Security awareness

Data entry

Sorting and labeling

Time management

High School - 2021

Cheyenne Mountain High School - Colorado Springs, CO Registration Clerk - July, 2023 to September, 2023 Walker County Probate Office - Jasper, AL

Kept accurate records of all county members registration and personal document’s. Informed accurate records of costs and informed customers of any additional charges. Maintained the confidentiality of our record database in accordance with federal privacy laws. Made sure that waiting times were kept to a bare minimum, typically under 10 minutes. Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices.

Starbucks Barista - July, 2022 to December, 2022

Starbucks - Sacramento, CA

Implemented a plan to heighten our prices to help afford for labor and budget costs. Organized and deep-cleaned the building regularly. Formed a plan with management and created schedules for employees to stay open for later hours to increase the amount of customers and sales. Handled cash accordingly and recorded personal bank statements for the bank department every day. Trained employees on how to make certain drinks and food items. Had professional and kind interactions with customers, making sure customer service was top priority at all times. Legal Assistant - March, 2021 to December, 2021

Attorney Chris Breault - Columbus, GA

Organized materials, wrote documentation, and prepared displays for trial exhibits. Made contact with clients to set up appointments and discuss the status of their cases. Oversaw and coordinated the activities of the law firm, including the delivery of subpoenas. Assisting up to 2 lawyers at one point.

Acted as the first point of contact for all clients. Used a document management system to upload electronic files and images. Incoming mail, deliveries, faxes, and other communications were managed, sorted, and distributed by me. Professional Summary

Skills

Education

Work History

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