FRANCES FIGUEROA

**** **** ***, **********, ** **604 C: 203-***-**** ad2m4j@r.postjobfree.com

Summary

Administrative who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Efficient, accurate and detail-oriented who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Administrative professional possessing a strong desire to learn and grow professionally.

Skills

• In depth knowledge of medical terminology, EKG’s Phlebotomy, Vital Signs, Physical Exams, Urinalysis, and understanding of HIPPA law and compliance

• Great communication and organizational skills, ability to work independently or in a team

• Excellent planner and coordinator

• Proficient in Microsoft office, medical data programs and spreadsheets

• Capability to use EMR, Cerner, Eclipsys, and Soarian Financials Experience

Patient Access Liaison I 2016 to Current

Norwalk Hospital Norwalk, CT

• Interviewed Emergency Room patients per day to complete documents, case histories, insurance, and intake.

• Coordinated all Emergency Room, outpatient admissions and registration processes.

• Skillfully developed departmental goals, objectives, policies, procedures, and standards of performance.

• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

• Developed and achieved financial and growth goals.

• Strategically planned methods to achieve operational goals and targets.

• Performing registration in all areas of Access Management-Admitting and Emergency Room.

• Designated trainer for registration process.

Medical Assistant 2007-2015

Southwest Community Health Center Bridgeport, CT

• Responsible for checking patients in and out for scheduled appointments and follow- ups.

• Managed patients, doctors, and staff’s schedule.

• Accounts receivable and payable.

• Responsible for scheduling, answering multi-phone lines as well as retrieved all voicemails, emails, mail correspondence and faxes.

• Obtained signatures for financial documents and contracts, and prepared reports.

• Resolve patient’s issues in accordance with company’s policies and procedures.

• Oversees the processing of medical claims and coordinated with medical insurance companies to ensure claims are paid.

• Managed specialist referral process.

• Complete administrative functions including bank deposits, revenue postings, and invoicing processing.

• Oversees collections, and accounts receivable.

• Run and analyzed reports.

• Responsible for appearance and functionality of the office. Administrative Assistant 2005-2007

Thomas Langley Medical Center Summerville, FL

• Account receivable and payable.

• Handled sale orders, billing, and maintained office contacts.

• Provided credit and collection support.

• Responsible for scheduling, answering multi-phone lines as well as retrieved all voicemails, emails, mail correspondence and faxes.

• Responsible for qualifying patients for sliding scale Discount Program based on household income.

• Reported late payments to collection agencies and notified patients of past due accounts. Receptionist 2004-2005

Healing Hands Wellness Center Bridgeport, CT

• Patient relations including public liaison to office services, notified patients of appointments and patient preparation.

• Maintained office including flow of patients, updating files and inputting services

• Prepared financial statements with CPT/ICD 9 coding and bill insurances and marketing business Education

Medical Assistant

Butler Business School- Bridgeport, CT 2004

High School Diploma

Bassick High School- Bridgeport, CT 1998

Certifications: NAHAM -Patient Access Certification ID#68499728 exp 6/30/2024 Languages

Fluent in English and Spanish

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