**** *** ****** *****

Chesapeake, VA *****

Phone 757-***-**** cell

E-mail: ad2m4b@r.postjobfree.com

Crystal M. Hardy

Education/Certification

Skills

Advanced Studies Diploma

June 2008 Western Branch High School Chesapeake, VA

Microsoft Office/Excel/PowerPoint/Outlook/Microsoft Windows XP

Work experience

April 22- March 23 The Foleck Center for Cosmetic, Implant & General Dentistry

1436 S. Independence Blvd. Ste 100, Virginia Beach, VA 23462 757-***-****

Assistant to the Chief Executive Officer (40 hours/week)

Completed a broad variety of administrative tasks for the CEO of a cosmetic and implant dental facility. Those duties consisted of assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense and mileage reports. Provided sophisticated calendar management, prioritized inquiries and requests while troubleshooting conflicts; made judgements and recommendations to ensure smooth day-to-day engagements. Served as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO. Prioritized and determined appropriate course of action, referral, or response, exercising judgement to reflect CEO’s style and organization policy. Worked closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Anticipated the CEO’s needs in advance of meetings, conferences, etc. Coordinated all Executive Team meetings and retreats and assisted with staff meetings and events as needed. Acted as a liaison between the CEO and staff, demonstrating leadership to maintain credibility, trust, and support with the Executive Team. Managed all aspects of organization’s office services. Answered the main phone line and responded to inquiries. Managed petty cash reimbursements and reconciliation.

Mar 21- Mar 22 Crossroads Dental

4107 Portsmouth Blvd. Chesapeake, VA 23321757-***-****

Treatment Coordinator (40 hours/week)

Scheduled and confirmed patient appointments. Verified insurance for all clinical appointments. Entered information on dental software in patient accounts. Ensured and reviewed entire patient account for complete and accurate information. Collected all monies due for services rendered. Developed and maintained doctor/hygiene schedules as necessary. Supported marketing and promotional activities to increase and stimulate new patient growth. Greeted and checked patients in and out, before and after treatment. Educated, consulted, and presented patient treatment plans.

Oct 19- Feb 20 Volvo Medical

713 Volvo Pkwy. Ste 100, Chesapeake, VA 23320 757-***-****

Patient Care Advocate (40 hours/week)

Responsible for assisting patients with a variety of illnesses or injuries in applying for insurance and determining treatment needs. Looked over insurance claims and helped patients compile the right documents, communicated with health care professionals to determine the right place for patients to receive care and contacted insurance companies to discuss alternative options after denying a patient’s claim. Greeted patients in person and over the phone in a professional manner. Scheduled appointments. Assisted patients during the check in and check out processes. Effectively routed messages and documents in the electronic medical record. General administrative support for practice operations. Always maintained patient confidentiality.

Oct 17- Feb19 Konikoff Dentistry (Dental Care Alliance)

1419 Cedar Rd, Unit 100, Chesapeake, VA 23322 757-***-****

Treatment Coordinator (40 hours/week)

Conducted interviews to establish trust and capture patient’s oral health history, concerns, and objectives. Explained treatment plans, addressed patient concerns, and answered all questions. Assisted patients in prioritizing treatment and establishing plans for scheduling and payment. Conducted financial and treatment consultations with all new and existing patients when new treatment plans are presented. Managed and maintained payment options and policies for patients to uphold the practice’s financial integrity. Worked with dental benefit plans and educated patients on their dental benefits. Posted payments, and claim estimations as required. Oversaw and tracked dental benefit plan accounts receivable and followed up on claims regularly to ensure timely payment. Communicated with all outside and third-party financing companies offered to patients and educated patients on the available outside financing options. Tracked patient accounts receivable and outstanding balances to ensure timely payment. Assisted in the practice’s collections protocol for all outstanding balances. Greeted and checked patients in and out before and after treatment. Answered incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow ups. Performed general office duties and other duties as required.

Dec 15- May 17 Tycon Medical Systems, Inc.

801 Orapax St, Norfolk, VA 23507 757-***-****

Case Manager (40 hours/week)

Worked with patients and family members to prioritize an acceptable plan to maximize their benefits. Obtained relevant history on patient and families by accessing all available information sources. Assisted patients and their family in identifying goals for discharge and community re-entry concerning durable medical equipment (DME). Scheduled and facilitated patient/family conferences as indicated, to discuss DME, discharge planning, and choice of supplier. Assisted patients and families with identifying community resources in cases of limited funding. Collaborated with other entities regarding patient needs that are deemed medically pertinent. Encouraged patients to identify and establish a community primary care physician for follow up needs. Identified ethical dilemmas such as conflict of interest and resolved such dilemmas reasonably through appropriate consultation and moral action.

Jul 11- Dec 15 BioTelemetry (MedNet Healthcare Technologies, Inc.)

1000 N Cedar Hollow Rd, Unit 102, Malvern, PA 19355 888-***-****

Patient Care Technician (40 hours/week)

Worked closely with the doctors and nurses to provide quality care for the patients. Cataloged and communicated patient needs to the appropriate medical staff. Observed patients and reported changes in a patient's condition to the nurse or medical team. Performed non-critical medical and therapeutic procedures based on medical instructions. Collected test specimens and performed laboratory analysis. Provided emotional support for patients and their families. Assisted with taking vital signs, helped, and assisted non-ambulatory patients, and any other additional duties that may have been required.