RESHAWN JOHNSON

Alexandria, VA *****

ad2m3w@r.postjobfree.com

703-***-****

Highly motivated Senior Sales Representative with reputation for meeting and exceeding sales goals. Offering over 20 years of industry experience and aptitude for training and mentorship. Work Experience

Loan Officer

Caribou - Washington, DC

February 2022 to January 2023

• Interview clients to understand their financial goals to secure best nationwide auto refinance options

• Educate clients on the process of refinancing in order build trust and value

• Inform clients on the benefits of the products offered to assist them in procuring the proper options to ensure their financial security and peace of mind

• Proficient in multitasking utilizing programs like Maestro and Air Table while communicating with clients via phone, text, or email to complete the transaction Business Development Representative

Caribou - Washington, DC

May 2021 to October 2021

• Make over 120 outbound calls per day from multiple lead sources, gather pertinent information and transfer qualified customers to loan officer for refinancing options

• Mentor new and existing Business Development Representatives and help increase their daily transfers Sales Consultant

ADT BLUE - Salt Lake City, UT

June 2020 to April 2021

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day- to- day basis

• Receive 50-75 calls per day from existing and potential clients while maintaining a 40% close rate per cycle (weekly)

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Schedule installation appointments with prospective clients

• Educate potential clients on ADT products and services

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks

Sales Representative

FRONTPOINT SECURITY SOLUTIONS LLC - McLean, VA

October 2014 to March 2020

• Increase longevity of existing accounts by providing individualized customer service and developing relationships with account holders

• Make 80-100 outbound cold calls per day

• Schedule 25 appointments per week with business owners and decision makers to provide security consultations that include design and solution integration while maintaining a 45% close rate per cycle

(monthly)

• Mentor new teammates and help them increase close rates by an average of 25%

• Maintain average of 185% to comp plan

• Communicate with clients to understand their needs and explain product value

• Act as a client advocate with a focus on improving the buyer experience Sales Representative

SPORT & HEALTH CLUBS - Alexandria, VA

August 2011 to October 2014

• Generate daily reports and assess data to determine gaps in membership, trends in service levels, and enrollment needs

• Present membership statistics to senior management and develop processes and mitigation strategies to increase enrollment and retention

• Liaise with the local community to identify and target new membership populations

• Utilize the sales system to track leads, appointments, member interests, and member progress Sales Manager

PROTOCAL COMMUNICATIONS - Alexandria, VA

June 2009 to July 2011

• Review call statistics to track production and areas of improvement

• Train new employees for new campaigns

• Monitor calls related to coaching and development Regional Account Manager

COGENT COMMUNICATIONS - Reston, VA

September 2008 to May 2009

• Build network infrastructure for fortune 500 companies

• Identify new business opportunities within national and regional sales territories

• Make 50-100 outbound cold calls daily (hunting)

• Maintain monthly revenue goal of $5000

• Schedule 10 appointments per week with CTOs, CIOs, and IT directors to discuss current and future connectivity solutions

• Generate proposals for sales marketing

• Identify prospect’s current pain points, and with consultative selling techniques demonstrate Cogent value

Account Manager

SBC - Alexandria, VA

October 2004 to August 2008

• Responsible for identifying and creating team building, interviewing, and training new employees

• Accountable for the assessment and sales of communication and data services

• Provide sales and service to new and existing client base exceeding 300 accounts per quarter

• Maintain a daily revenue sales base of over $5000

• Obtain commitment and perform follow-up necessary for strategic and complex sales

• Establish and maintain excellent customer service relationships

• Build and strengthen long-lasting client relationships based on accurate price quotes and customer- centric terms

Senior Sales Representative

MCI WORLDCOM - Linthicum, MD

January 1995 to October 2004

• STP- supervising Training Program – mentor

• Responsible for sales and managing current and potential client base

• Make 100-150 outbound cold calls per day

• Set 30 appointments per week with business owners and decision makers while maintaining a 48% close rate per cycle (monthly)

• Maintain average of 225% to sales goal

• Train and mentor new sales associates

Education

Bachelor of Arts in Business Administration

Virginia State University - Petersburg, VA

Skills

• Consultant, 06/2020 to 04/2021 ADT BLUE

• Salt Lake City, Utah

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day- to- day basis

• Receive 50-75 calls per day from existing and potential clients while maintaining a 40% close rate per cycle (weekly)

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Schedule installation appointments with prospective clients

• Educate potential clients on ADT products and services

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks Representative, 10/2014 to 03/2020 FRONTPOINT SECURITY SOLUTIONS LLC

• Increase longevity of existing accounts by providing individualized customer service and developing relationships with account holders

• Make 80-100 outbound cold calls per day

• Schedule 25 appointments per week with business owners and decision makers to provide security consultations that include design and solution integration while maintaining a 45% close rate per cycle (monthly)

• Mentor new teammates and help them increase close rates by an average of 25%

• Maintain average of 185% to comp plan

• Communicate with clients to understand their needs and explain product value

• Act as a client advocate with a focus on improving the buyer experience Representative, 08/2011 to 10/2014 SPORT & HEALTH CLUBS

• Generate daily reports and assess data to determine gaps in membership, trends in service levels, and enrollment needs

• Present membership statistics to senior management and develop processes and mitigation strategies to increase enrollment and retention

• Liaise with the local community to identify and target new membership populations

• Utilize the sales system to track leads, appointments, member interests, and member progress Manager, 06/2009 to 07/2011 PROTOCAL COMMUNICATIONS

• Review call statistics to track production and areas of improvement

• Train new employees for new campaigns

• Monitor calls related to coaching and development

• McLean

• VA

• Alexandria

• VA

• Alexandria

• VA

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