Customer Service Communication Skills
Resume:
Samantha Shahan
*** *. ********, *******, ** ****1 517-***-****
**********@*****.***
Professional Summary:
Dynamic and committed professional with extensive experience in customer service and management within the hospitality sector. Demonstrates exceptional problem-solving skills, a talent for multitasking, and a track record of fostering collaborative team environments. Eager to contribute to a reputable organization, leveraging a blend of strong communication skills and a detail-oriented approach to drive business success and professional growth. Core Competencies:
• Expertise in Customer Service and Guest Relations
• Strong Interpersonal and Communication Skills
• Effective Problem-Solving and Conflict Resolution
• Team Leadership and Staff Development
• Inventory Management and Order Processing
• Proficiency in Microsoft Office Suite (Word, PowerPoint)
• Detail-Oriented with Robust Organizational Skills
• Research and Legal Documentation Skills
Professional Experience:
Roses Restaurant, Canton, MI
Bartender, August 2009 - August 2015
• Developed strong customer relationships through personable and professional service.
• Ensured prompt preparation and serving of drinks in a fast-paced environment.
• Maintained impeccable cleanliness and organization in the bar area. Buffalo Wild Wings, Ypsilanti, MI
Bar Manager, Lead Bartender, Training Bartender, February 2014 - Present
• Spearheaded a team of up to 20 staff, cultivating a collaborative work environment and prioritizing staff well-being.
• Oversaw inventory management, maintaining optimal stock levels of beer and liquor.
• Resolved guest complaints efficiently, ensuring customer satisfaction and loyalty.
• Designed and conducted comprehensive training programs for new bartenders.
• Managed high-volume weekday shifts, ensuring prompt and accurate service. Education:
Washtenaw Community College, Ann Arbor, MI
Associate in Paralegal Studies/Pre-Law, August 2019 - August 2023 Overall GPA: 3.38
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