Samantha Shahan

*** *. ********, *******, ** ****1 517-***-****

ad2m38@r.postjobfree.com

Professional Summary:

Dynamic and committed professional with extensive experience in customer service and management within the hospitality sector. Demonstrates exceptional problem-solving skills, a talent for multitasking, and a track record of fostering collaborative team environments. Eager to contribute to a reputable organization, leveraging a blend of strong communication skills and a detail-oriented approach to drive business success and professional growth. Core Competencies:

• Expertise in Customer Service and Guest Relations

• Strong Interpersonal and Communication Skills

• Effective Problem-Solving and Conflict Resolution

• Team Leadership and Staff Development

• Inventory Management and Order Processing

• Proficiency in Microsoft Office Suite (Word, PowerPoint)

• Detail-Oriented with Robust Organizational Skills

• Research and Legal Documentation Skills

Professional Experience:

Roses Restaurant, Canton, MI

Bartender, August 2009 - August 2015

• Developed strong customer relationships through personable and professional service.

• Ensured prompt preparation and serving of drinks in a fast-paced environment.

• Maintained impeccable cleanliness and organization in the bar area. Buffalo Wild Wings, Ypsilanti, MI

Bar Manager, Lead Bartender, Training Bartender, February 2014 - Present

• Spearheaded a team of up to 20 staff, cultivating a collaborative work environment and prioritizing staff well-being.

• Oversaw inventory management, maintaining optimal stock levels of beer and liquor.

• Resolved guest complaints efficiently, ensuring customer satisfaction and loyalty.

• Designed and conducted comprehensive training programs for new bartenders.

• Managed high-volume weekday shifts, ensuring prompt and accurate service. Education:

Washtenaw Community College, Ann Arbor, MI

Associate in Paralegal Studies/Pre-Law, August 2019 - August 2023 Overall GPA: 3.38

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