Manuel Coye

** ****** ****** ***. *

Hallowell, Maine

04347

716-***-****

ad2m34@r.postjobfree.com

OBJECTIVE: To provide multi-lingual problem solutions in a variety of scenarios and employment fields

CERTIFICATIONS AND SKILLS

Qualified armed security officer with CPR/first Aid certifications as well as OC Spray and Baton

• High volume call center experience resolving customer service issues and processing online purchases

•Fast problem solver; able to meet deadlines and efficiently work with leadership and team members

• Microsoft Word, Access, PowerPoint, and Excel proficient, satellite and communications experience as well as cable installation.

• Fluent in Spanish and German

• Chemical process and disposal certified

• Forklift certifications including JLG lift and Boom and bucket lift, forklift (gas and propane), as well as Scissor lift and crane certifications

Paragon Systems/FPS DHS

Charlotte, North Carolina

Armed Federal Protective Security Officer

October 2021-present

●Provide armed security to federal offices and buildings and staff.

●Control ingress and egress of Federal facilities with the use of a walk through metal detector and an x-ray machine as well as a hand held metal detector.

●Maintain a professional and courteous demeanor and appearance throughout the shift, Provide great customer service and experience to guests and staff.

●Maintain all necessary accreditations such as pistol accreditations and CPR as well as First Aid.

Independent Living of Niagara County-Niagara Falls, N.Y.

Western New York Regional Housing Specialist

April 2020 -July 2021

•Gather and upload required documents needed for individuals with disabilities transition from nursing homes to the community

•Monitors and maintains Master Data consumer information Log to determine eligibility for subsidized housing

•Adheres to NYSDOH guidelines and processes and follows up on weekly reports

•Assist consumers with disabilities to advocate for themselves and to assist in the transition process via personal meetings or online meetings

•Complies approved list of items needed by consumer for initial apartment occupancy

•Monitoring of subsidized rents for all consumers in the OHS program, renews and calculates new leases if needed for participants

•Creates purchase and sales orders for the Olmstead Housing Program and for the NY Independent Living Program

Shively Brothers Inc.-Tonawanda, New York

Gage Technician/Purchasing

September 2019 -March-2020

•Communications operations with the Metrology Lab at General Motors Powertrain Tonawanda

•Monitors and maintains Master Data Base Log to determine gages due for certification

•Adheres to GM Repair and Return Process and follows up on weekly open order reports

•Accurately uses Traveler Forms to determine gage swapping for repairs and calibrations

•Prepares, ships and receives gages for repairs and calibrations at Shively warehouse.

•Updates and adds new items and gages to inventory

•Creates purchase and sales orders for vendors for General Motors for new, repaired or calibrated gages and services needed for production quality

JRS Merchandising Services

Flex Site Lead and Site Representative

November 2018 – August 2019

•Completed customer service calls, using troubleshooting skills to resolve any electrical display issues, frequently out of state

•Provided leadership to a small group of team members to ensure timely project completion

•Repaired and/or replaced racking according to customer specifications or store needs

•Operated equipment such as forklifts and scissor lifts to complete projects

•Documented and checked in all materials needed for projects with store manager to ensure project completion

The Beam team Corporation - Atlanta, Georgia

Flex Site Lead and Site Representative

March 2018 - November 2018

•Repaired and/or replaced racking according to customer specifications or store needs, often travelling out of state

•Set up electrical displays for cell phones, computers and other audiovisual equipment

•Troubleshooted any electrical displays issues or changes to the original project as desired by the customer

•Operated equipment such as forklifts and scissor lifts to complete projects

•Documented and checked in all materials needed for projects with store manager to ensure project completion

•Engaged in meetings to communicate project changes, delays and plans of action with other team members and leadership

Keller Technology Corporation-Tonawanda, New York

Material Handler and Cartologer

June 2017 – January 2018

•Cataloged parts and products designed and manufactured by Machinery and Industrial Equipment

•Data entry into proprietary software Epicore Enterprise Resource Planning System

•Provided shipping and order fulfillment services for finished goods, inventory, materials, supplies, parts and equipment

•Maintained working knowledge of electrical components such as power sources, couplings and solenoids to provide to assembly team to complete projects

Life Technologies – Superior Group

Material Handler

January 2017 - June 2017

•Provided shipping and order fulfillment services for finished goods, inventory, materials, supplies, parts and equipment

•Prepared and packed items for storage shipment in accordance with established procedures and customer requirements

•Prepare and ship materials and finished goods, of up to 50 pounds, in a timely manner according to customer requirements

VRW Chemical – Superior Group

Chemical Operator

April 2016 - November 2016

•Maintained, cleaned, and used centrifuge for chemical production; lifting bags of different weights and sizes

•Followed batch order record to produce different variants of chemicals

•Followed pick list orders to stage and set up for chemical production

•Neutralized and disposed of chemical waste

•Took samples of various products for quality assurances and provided preventative maintenance on tools and equipment

•Properly maintained, cleaned, and transferred chemicals to crystallizer tank

•Calibrated production equipment such as PH meters and Brix meters

Iroquois Job Corps-Medina, New York

Independent Living Advisor

February 2015 - January 2016

•Advised career exploration and employability skills for 64 young adults in a residential setting

•Maintained an accurate database of all students, adapting to ensure accurate financial, educational and motivational records

•Assigned daily tasks and general housekeeping duties to students in dormitory

•Handled incoming calls from parents, financial institutions and various local or federal agencies to ensure the safety and financial well-being of the students and center

Exel Logistics/Dunlop Tire-Tonawanda, New York

Forklift Operator

October 2014 - January 2015

•Manage production of incoming tires and production material and transport to inventory using electric forklift

•Retrieved, sorted and staged product to be packed and shipped in trailers using a clamp truck

•Input of data in computer to ensure accurate counts and quantities being shipped or stored

•Manage day-to-day tasks while anticipating, and adapting quickly to warehouse needs and expectations

RJ Reynolds Tobacco-Winston-Salem, North Carolina

Inventory Specialist and RS Forklift Operator

June 2011 - October 2014

•Served as Senior Forklift Operator responsible for training and recertification employees in an FDA regulated facility

•Calculated, built and assembled customer orders to prepare them for delivery, inner-yard transfer or customer pick-up

•Compared merchandise invoices to items actually received, ensuring correct shipments

•Operated forklift equipment and handled and organized materials safely to ensure minimal damage

•Performed routine testing on tobacco to ensure freshness, moisture, density and PH balancing of finished product

Purehockey/Comlax-Medford Massachusetts

Customer Service Specialist and Phone sales associate

November 2008 - April 2010

•Calculated, built, organized and assembled inbound customer orders to prepare them for delivery and shipment

•Quickly and accurately solved problems, met deadlines and ensured excellent customer service

•Advertised and offered customers special services and discounts on advertised specials

•Kept accurate stock and inventory to ensure customer satisfaction

MILITARY EXPERIENCE

United States Marine Corps – Palms, California

May 1994 - June 1998

•Maintained radio and communications equipment to be used in the field

•Troubleshooted electrical components to ensure proper operation and reliability

•Conducted routine service checks on various electrical and communications equipment by work order throughout base

•Setup and troubleshooted satellite uplink equipment

•Setup long distance radio communication connections; maintaining reliability and efficiency as well as fiber optic cable connections.

EDUCATION

•Associate of Arts: Graphic Design-Savannah College of Art and Design

•United States Marine Corps Field radio operator course 1994-1998

•General High School Diploma - Royalton Hartland High School - 1992

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