Dominique McDowell, SHRM-CP

708-***-****

ad2m27@r.postjobfree.com

Objective: Accomplished HR Director with 11 plus years of success in establishing efficient HR departments. Impeccable track record in developing and executing revolutionary HR strategies that improve staff supervision and welfare management, new staff recruitment, risk mitigation, benefits administration, and performance management.

Experience: Howard Brown Health, Chicago, IL

Director of Human Resources March 2022—Present

• Implement strategies focused on cultivating Howard Brown as an employer of choice and lead the HR team to enhance the agency-wide employee experience, employee retention and development.

• Oversee the HRBP, Employee Health, Employee Retention, HR Operations and Support, and HRIT/HRIS functions.

• Partners with the Strategic Talent Management and VP of Human Resources to develop and implement strategies focused on enhancing the employee experience and cultivating Howard Brown as an employer choice

• Leads the implementation of an HRBP model

• Spearheads the creation and maintenance of functional HR dashboards and reporting metrics to inform HR priorities and service delivery

• Lead Human Resources risk assessment and mitigation efforts

• Develops and implements organizational human resources policies, ensuring compliance with federal, state, and local legislation (including EEO, FMLA, and FLSA).

• Evaluate and analyze benefit spend and support budget tracking and forecasting

• Collaborate with internal HR and IT resources in the evaluation, development, and implementation of benefits modules and data integrations.

• Oversee agency-wide performance management systems and support a culture of accountability through crucial conversations and regular feedback.

• Extend the continuous improvement and problem-solving culture throughout the HR team

• Design and administer rewards and recognition programs aligned to attraction and retention strategies.

• Leads the team, with accountability for selection, engagement, development and succession planning to achieve desired results.

• Lead the strategy, design and execution of the company’s compensation, equity, and benefits programs to enhance the employee experience

• Provide guidance, coaching, and direction to address employee disputes, investigations, and maintain a positive work environment; assess performance, provide feedback, and actively develop talent.

• Build strong partnerships with management and union leadership through the resolution of employee grievances, contract negotiation, and contract interpretation.

• Partner with Legal and subject matter experts to ensure compliance with federal and state employment laws and resolve labor relations issues.

• Collaborate with union leadership to maintain positive and productive relationships, including regular meetings and negotiations of collective bargaining agreements.

• Ensure compliance with all applicable labor laws, regulations, and standards, including National Labor Relations Act (NLRA) and Labor Management Relations Act (LMRA).

• Foster a culture of collaboration and mutual respect between management and organized labor.

• Facilitate the resolution of labor disputes and represent the company in arbitration or other legal proceedings, as necessary.

HR Operations Manager November 2021—March 2022

• Manage the Benefits Administration processes and serving as a primary contact for related matters

• Assist Vice President with the review of personnel policies, employee handbook, and communication of organizational HR updates.

• Communicates changes in employment laws or guidelines; updates with HR department and any other necessary parties that may be affected.

• Engage and take a leadership role in the benefits evaluation and implementation process, from analyzing new benefit offerings to vendor selection and contracting to benefit roll out and administration.

• Evaluate and analyze benefit spend and support budget tracking and forecasting.

• Collaborate with internal HR and IT resources in the evaluation, development, and implementation of benefits modules and data integrations.

• Develop and deliver presentations to department leadership on various benefits and budget related matters.

• Managing implementation of HR process improvements, including identifying business requirements, user acceptance testing, and change management

• Generates ad-hoc reports for requests regarding employee data and verifies accuracy of information.

• Assist HR Director with development of strategic staffing plans and offer support of the recruitment process to HR business clients

• Supporting HR program rollouts through data management, process changes, HR training and communication, and close partnership with the HR Service Center for program delivery

• Analyzing issue tracking data against service level agreements to identify trends and opportunities for training and education

• Managing data collection for regulatory reporting.

• Partnering with HR Leadership to identify and address compliance risks

• Collaborating with Human Resources team and various departments, across all levels, representing HR Operations and the voice of the customer Carole Robertson Center for Learning, Chicago, IL March 2018—August 2020 Sr. Human Resources Generalist

• Assist in implementing, maintaining, and updating automated human resource database system (PAYCOM and COPA, etc.) for current and former employees and applicants.

• Conducts new employee orientation. Ensures orientation packets are complete and available for new employees, temporary employees, and interns.

• Responsible for creating and maintaining employee personnel files/record job history, including education credentials, first aid, and CPR certification, physical exams and follow up on renewal dates, and all other license compliance components.

• Interpret benefit and retirement plans and policies in order to facilitate administration, respond to questions, and interface with carriers to solve complex problems.

• Responsible for processing all background checks, (DCFS, LexisNexis) for all employees, temporary employees, volunteers, interns, and consultants in accordance with licensing standards and requirements.

• Conducts recruitment effort for all exempt and nonexempt personnel.

• Conduct periodic personnel file audits to ensure compliance at each site.

• Maintain liaisons with agency broker, benefit providers, and all other professional colleagues as necessary.

• Files EEO-1 report annually and maintains other records, reports and logs to conform to EEO regulations.

• Coordinate and conduct training seminars/sessions that provide resources to employees.

• Responsible for maintaining the employee handbook and policies and procedures manual.

• Administers the compensation program,monitors the performance evaluation

• Perform other duties and special projects as assigned. The Signature Room at the 95th, Chicago, IL October 2016—March 2018 Sr. Payroll/Human Resources Generalist

• Oversees all functions of Payroll and Human Resources Administration.

• Processes bi-weekly payroll for all employees in The Signature Room at The 95th.

• Processes payroll adjustments when claims are received related to paid/unpaid working hours, vacation, holiday or any other PTO leave.

• Monitors, prepares, and communicates different Payroll reports in accordance to the requirements.

• Monitors and prepares deductions and payments as necessary; such as union Deus, garnishments, health plans & voluntary benefits, Life Insurance and Profit Sharing or 401K.

• Maintains up-dated on current payroll related laws and regulations.

• Balance and Reconcile employee’s tip earnings

• Maintains employee employment records in accordance with all state and federal laws.

• Coordinate Annual Open Enrollment

• Handle benefit and leave application (FMLA, STD, Personal etc)

• Complete and prepare different verification and certifications of employment, insures the approval of the Human Resources Director, if necessary

• Handle employment relations issues

• Handle all Union Grievances

• Attend monthly Union meetings

• Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives

• Handle unemployment claims with proper backup and before the due date. Forward to the Human Resources Director for acknowledgement and initials before file.

• Maintains personnel files in compliance with applicable legal requirements and files documents every day.

• Verifies written information on documents against existing records to file (active employees and those terminated).

• Implement plans, policies, and procedures for addressing sourcing, testing, selection, placement and orientation, with guidance from the HR Director. Universal Technical Institute, Lisle, IL December 2013—October 2016 Sr. People Services Generalist/Executive Assistant to the Campus President

• Supported the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.

• Assisted supervisors in performance management procedures

• Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.

• Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements

• Administered health and welfare plans including enrollments, changes and terminations

• Perform daily payroll department operations.

• Distributes all benefits enrollment materials and determines eligibility.

• Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.

• Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.

• Responds to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment.

• Monitor all departmental training programs and assist departmental trainers in conducting audits, executing job skills checklists.

• Managed multiple, competing priorities and deadlines expediently and with considerable discretion and judgment

DSI (Driver’s Solution Incorporated), Calumet City, IL June 2009—December 2013 Sr. HR Business Partner

• Partner with the business leaders and employees to provide one point of contact and be the face and voice of HR.

• Build Trusted Advisor relationships with the business. Partner with the HR team in the design, development and execution of key HR Strategic processes to include performance management cycle, talent management activities, and the facilitation of employee engagement planning and execution.

• Establish a customer-service focused mentality by providing day-to-day HR support to the employees and managers in the areas of policy and procedures, employee relations, employee engagement, coaching and mentoring, performance management, selection and onboarding of new talent.

• Work directly with the employee population to determine engagement drivers, alleviate concerns, communicate key HR messages, and provide a single point of contact for employees in assigned locations and client group(s).

• Leverage internal HR partners, including Talent Acquisition, Talent Development, internal Communications, HR Systems & Analytics, and Total Rewards on various projects, looping in the appropriate partners to meet business goals.

• Drive the concept of continuous improvement within the team by measuring key metrics and analyzing key HR trends.

Urgo & Nugent, Ltd, Chicago, IL June 2008—May 2009 Billing/Payroll Specialist

• Perform daily payroll department operations

• Manage workflow to ensure all payroll transactions are processed accurately and timely

• Reconcile payroll prior to transmission and validate confirmed reports

• Understand proper taxation of employer paid benefits

• Process correct garnishment calculations and compliance

• Execute eTime time and attendance processing and interface with payroll

• Perform compliances for unclaimed property payroll checks

• Process accurate and timely year-end reporting when necessary (W-2, W-2c, etc)

• Update and reconcile monthly bank statements from ADP

• Research and email appropriate audience of file issues

• Respond to ERC employee tickets

• Reviewed and edited pre-bills in response to attorney and secretary requests

• Created and distributed monthly reports

• Utilized computerized accounts and payables software programs (TimeSlips) to perform duties and responsibilities

• Assisted in preparing documentation and responses for legal inquiries, litigation, and court appearances

Education: Fox College, Bedford Park, IL

Associate of Applied Science in Administrative Assistant—June 2011 University of Phoenix, Chicago, IL

Bachelor of Science in Business and Human Resource Management—June 2014 Roosevelt University, Chicago, IL

Master of Business Administration in Human Resources Management—June 2024 Certifications: Microsoft Office Specialist (MOS) Microsoft Office Suite & Society of Human Resources Management (SHRM-CP)

Skills: Typing: 80 words per minute

Software: Microsoft Windows, Word, Excel, PowerPoint, Access, Outlook, SAP, Ultipro, HireRight, ADP WFN, BambooHR, Focus, Paycom, Workday, COPA, Paycor, PeopleSoft and Kronos

References: Available upon request.

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