Customer Service Manager
Resume:
January Welsh
New Caney, Tx. 77357
ad2m23@r.postjobfree.com To Whom It May Concern:
I am very interested in a position with your company. I am confident that I possess skills that would benefit you and your needs in an employee.
While I worked for Planet Dodge, I learned a great deal about customer service as well as developing managerial skills. I do have the ability to multi task, and I have excellent communication skills. I love a good challenge, and I look at starting a new job and doing it well as a challenge. I have performed my job functions in the past with enthusiasm and I am a very dedicated employee.
I look forward to learning more about your needs for an employee and how my qualifications can contribute to you and your company and will discuss salary requirements during an interview.
I would also like to ask; that when looking over my resume, please do not hold against me the lack of longevity at each place that I have worked. Automotive is not a stable industry, and many dealerships are considered a revolving door. In most cases, when a new general manager or service manager comes in, they replace the old working group with new people.
Thank you for taking the time to review my resume, I would like to hear from you soon to set up a time to meet. Please feel free to call me at 281-***-****. Sincerely,
January Nicole Welsh
January Nicole Welsh
2419 S. Colosseum Ct.
New Caney, Tx. 77357
281-***-**** ad2m23@r.postjobfree.com
Summery:
Twenty-four years Administrative and Clerical experience specializing in Secretarial and Customer Service skills. Strong communication skills, as well as excellent communication and organizational skills, both written and verbal as well as the ability to manage multiple tasks and people.
Education:
Graduated from Aldine Sr. High in Houston, TX. May '94. Attended Kingwood College from fall '05 to spring '08.
Currently certified by the Mazda Brand Acadamy
Computer Skills:
Microsoft Word, Outlook, Internet, Excel, Power Point, Reynolds and Reynolds, and ADP WebSuites, Advanced MD, Dealertrack, CDK, DealerCONNECT
Work History:
08/22-Present Group 1 Automotive
Warranty Admin
•Process warranty claims for Mazda, Toyota, and Dodge
•Post weekly Credit memos for Mazda, Toyota and Dodge
•Process Journal Vouchers for Mazda Toyota and Dodge
•Process Flag Corrections for Mazda Toyota and Dodge
•Generate and send daily reports to dealerships for rejections and un-scanned claims
•Review warranty schedules for corrections that may be needed, as well as reviewing rejected claims and claims that are on hold
01/20-08/22 Warranty Processing Company
Warranty Admin, Assistant
•Research and process warranty codes and labor times for various car dealership
Service departments
•Post daily credit memos
•Keep record of all claims worked and all credit memos posted
07/15-01/19 Group 1 Automotive
Booker/Head Cashier/Service Admin
•Entered Technician time for completed work on vehicles
•collect monies from customers and extended warranty companies for completed work generated daily deposit reports to be scanned to accounting scanned daily invoices to accounting
•researched and entered wan•anty codes for service work
•issued POs to vendors for services rendered and for products bought
•assisted with answering phones
•set up customer service appointments
•trained service advisers/cashier/manager on the workings of cashiering in ADP/CDK system used by dealership
•sent daily cash deposits via electronic safe, as well as completed change requests through company comptroller
•booked and closed internal repair orders for New/Used Cars as well as for the Body Shop
•generated and submitted bi-weekly payroll repolts
•generated and submitted monthly shop reports
•created and updated labor operation codes
•order and maintain all company office and shop supplies
04/14-05/15 Medical Practice Solutions
Administrative/PersonaI Assistant
•' Answered multi-line phones
•Took and emailed messages to collectors and billers
•Separatéds scanned and uploaded MRI billing information
•Separated EOBs by payor and date, scanned to shared drive
•Generated spreadsheets on various information e Researched and printed read reports for MRIs
•Filing Faxing Set appointments using Outlook calendar
•Booked flights, hotels, rental cars
•Ran errands for the Senior Director
•Generated various documents as needed
•Verified insurance benefits for various patients at various clinics/MRI/Sleep centers
•Reorganized shared files
•Uploaded billing documents and surgical notes from various providers to shared file
08/13-01/14 Golf Cars of Houston
Service Manager
•Generated service orders
• Ordered parts
•Communicated with vendors
•Directed technicians
•Booked service bills
•Set up delivery of products once they were completed Generated flag hour reports for payroll
07/12-08/13 DeMontrond Collision Center
Administrative Assistant
•' Answer multi lined phones
•Generate repair orders
•Generate PO's
•• Complete daily deposits e Order supplies
•Run general errands
•Keep hard copy of all daily use documents
•File
•Collect on receivables schedule
References
Joshua Varnell
Mechanic
Dave Lockwood
Service Manager
Sally Hand
Service Manager
Glenda Sarayno
Shuttle Drive
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