Customer Service Call Center

MARKEITTA SAPP

Orlando, FL · 407-***-****

*************@******.***

Dedicated, ambitious and dependable team player with impeccable time management skills. I have over 10 years of customer service with strong call center experience. I strive to provide customers with an amazing experience while providing resolution in a timely manner. Looking for a company I can grow long term with.

EXPERIENCE

FEBURARY 2015 – JANUARY 2020

MEDICAL FRONT DESK, SIMON MED IMAGING

Maintaining the medical front desk for high volume radiology center by answering and diverting calls, while providing great patient and customer care. Responsibilities include checking in patients, scheduling appointments, collecting patient’s co-payments, coinsurance and deductibles, calling physicians offices to obtain orders, prepping patients charts while abiding by HIPPA guidelines, and verifying insurance by navigating multiple programs. I had answer calls to also maintain compliance safety training monthly

AUGUST 2014 – FEBURARY 2015

CUSTOMER SERVICE REPRESENTATIVE, WALGREENS CALL CENTER Placing and receiving calls in a high-volume call center to assist patients with prescription refill requests. Responsibilities include submitting refill request to physician’s office, track and document patient interactions, resolve complaints and document grievances. SEPTERMBER 2009 – AUGUST 2014

CUSTOMER SERVICE REPRESENTATIVE, CONNEXTIONS

Receive inbound calls from existing Medicare customers to assist with plan questions, benefit information, in network doctor and covered services, prescriptions and procedures. Assisted members with online password resets, enrolled new members in new Medicare plans, updated member demographic and account information. Briefly worked in retentions resolving customer escalations.

FEBURARY 2015 – SEPTEMBER 2008

CASHIER, BURGER KING

Responsible for taking customer orders and processing through the system quickly and accurately, maintain sterilization and sanitation practices, taking and processing customer payments and maintain cash drawer daily.

EDUCATION

JUNE 2020- CURRENT

HUMAN RESOURCES ADMINISTRATOR, VALENCIA COLLEGE

Finishing up my last semester for my Associate Degree. 2

MAY 2009

HIGH SCHOOL DIPLOMA, JONES HIGH SCHOOL

SKILLS

• PAC’S

• Inteliview

• RIS

• Powerscribe

• Microsoft Office 365

• Retail

• Customer support

• Relay

• Zotech

• Medicaid provider portal

• Availity

• claims

• Typing 45 wpm

• Cashier

• Data entry

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