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High School Customer Service

Location:
Martinez, CA, 94553
Posted:
January 10, 2024

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Resume:

Eric P. Carter

*** ******* *****

American Canyon, CA 94503

510-***-**** mobile

ad2m14@r.postjobfree.com

Education:

Associates Degree, Liberal Arts, College of Alameda, June 1995

High School Diploma, Kettering Senior High School, Detroit, MI June 1984

Skills:

Microsoft Office including Word, Access, PowerPoint & Outlook

Web-based Applications

Summary of Qualifications:

Strong interpersonal, negotiation, mediation & managerial leadership skills

Excellent verbal, written & communication skills, necessary to communicate with various audiences

Ability to read, interpret and draw conclusions from numerical and written information

Over twenty (20) years of management experience, leading more than thirty (30) employees simultaneously

Champion for Safety Above All Culture; adhering to safety documents, policies & procedures & completion of risk assessments & providing appropriate interventions

Ability to inspire a shared vision and empower and motivate a team

Demonstrated ability to build professional rapport, lead a team and positively influence diverse groups

Internal/External Customer Service and group facilitation (team meetings)

Effective Management of staff, job functions and ensures processes are compliant with policies and procedures of governmental regulations

Proficient in conflict resolution, interviewing/hiring and developing/re-designing leverage tools to increase efficiency and safety

Extensive knowledge of timesheets, budget reporting, scheduling, staff merits and increasing staff morale

Aggressive & flexible team-player, w/proven team-building, counseling, training & development experience

Self-motivated w/the capacity to respond effectively in stressful/crisis situations

Professional Experience:

Kreysler & Associates August 2022- Present

Inventory Coordinator Vallejo, CA

Tracking and ordering supplies

Scheduling and maintaining the new inventory tracking system

Supervises a team of five (5) employees

Perform inventory counts for all materials utilized

Verify and supply all departments with the necessary materials to perform job functions

Maintain the tool room and ensure that all tools are adequately observed and recorded

Drive forklifts/Unload pallets from trucks

Kreysler & Associates April 2022- August 2022

Kit Coordinator Vallejo, CA

Perform inventory counts for all materials utilized

Verify and supply all departments with the necessary materials to perform job functions

Maintain the tool room and ensure that all tools are adequately observed and recorded

Drive forklifts/Unload pallets from trucks

G3 Logistics January 2022- April 2022

Forklift Driver American Canyon, CA

Receiving inbound and sending out pallets via tractor trailer

Preparing small shipments for customer pickup

Maximizing operational and safety strategies as it applies to warehouse standards

FEDEX Corporation September 1991- Nov. 2021 (Ret.)

Operations Manager Oakland, CA

Plans, organizes, staffs, directs and controls specific day-to-day operations within the hub

Initiated and lead the Safety Initiati9ve Team, which included management and team members

Monitored operations for proper and appropriate safety protocol

Developed and trained team members on how to effectively and accurately analyze accidents, injuries and chemical spills and how to prevent future incidents

Responsible for assigning and managing employees to ensure safe and efficient sortation of packages throughout the facility, minimizing operational cost, while maximizing operational quality (movement, tracking, loading and administration of trailers)

Analyze operational performance through direct observation, interpretation of reports and collaboration with team and senior management staff

Participates in the development of and responsible for administering company employee relations and strategies; inclusive of maintaining confidentiality of such material and matters

Participates in the development of and responsible for company safety strategies and programs

Investigates, resolves and or escalates customer service issues as appropriate

Responsible for training new employees on job functions, performance expectations, compliance, policies and procedures including but not limited to training related to quality assurance, SWAK, hazardous materials and dock safety

Interview and hiring of new staff, timesheet management, scheduling, employee progressive discipline, performance evaluations and implementation of morale boosting activities.

United States Navy July 1988- July 2011 (Ret.)

Petty Officer, 1ST Class (Mechanic) Alameda, CA

Plans, organizes, staffs, directs and controls specific day-to-day operations within the vehicle maintenance shop

Responsible for assigning and managing thirty (30) navy reserve employees to ensure safe and effective repair of vehicles for the entire base, minimizing operational cost, while maximizing operational standards per the Unites States Navy policies

Analyze operational performance through direct observation, interpretation of reports and collaboration with team and senior officers

Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.

Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.

Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.

Complies with state and federal vehicle requirements by testing engine, safety, and combustion control standards.

Maintains vehicle appearance by cleaning, washing, and painting.

Maintains vehicle records by recording service and repairs.

Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Contains costs by using warranty; evaluating service and parts options.

Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

Updates job knowledge by participating in educational opportunities; reading technical publications.

Accomplishes maintenance and organization mission by completing related results as needed.

References Upon Request



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