Michelle Nelson

●https://www.linkedin.com/in/michelle-nelson-52a78024 ● Phone: 240-***-**** ● ad2m0j@r.postjobfree.com●

Summary of Qualifications

Senior Program Analyst with solid leadership, direct health care delivery, program management, strategic planning, training, and education expertise. Developed, implemented, and supported various administrative processes and programs. Proven analytical, problem-solving, process improvement and organizational abilities consistently led to effective operations and administration strategies.

EDUCATION

University of Phoenix

●2019- Advanced Cyber Security Certification

University of Phoenix

●2012- Project Management (PM) Certification

●2011- Master of Science in Healthcare Informatics

Mountain State University

●2008- Bachelor of Science in Healthcare Administration

United States Navy

●2009- Retired (Honorable Discharge)

●Master Training Specialist (MTS)

PROFESSIONAL EXPERIENCE

EM Key Solutions, Inc., Silver Spring, MD

Senior Program Analyst (Dec 2019 – Present)

●DEMONSTRATED EXCEPTIONAL PROGRAM MANAGEMENT SKILLS, as Risk Management Internal Control (RMIC) Program Representative continuing to build on activities to accelerate current and quarterly audit remediation efforts, improving business process operations, and advances toward achieving a clean audit perspective within J-9 DHA (Defense Health Agency), while working independently as the principal advisor to government stakeholder’s, overseeing clinical quality, compliance inspections, and accreditation programs.

●Serves as the primary liaison with government agencies for remediating quarterly material weaknesses (MWs), significant deficiencies (SDs) and improving financial management that will improve and enhance processes crucial to supporting TBICoE (Traumatic Brain Injury Center of Excellence) on-going budget and spending plans.

●Tracks self-assessment quality and compliance programs of the Risk Management Internal Control (RMIC) Program with risk management and quarterly audit remediation efforts that effectively and efficiently provide monitoring and oversight for the Department to achieve its objectives, over operations, reporting and compliance.

●Implements processes to improve the organization's Process Improvement and Compliance programs, which catalyzes data-driven decisions at the executive level. Drives the importance of data review, elevates executive engagement, and generates a culture of continuous learning and process improvement.

●EXCELLED IN ARTICULATE COMMUNICATION by spearheading the development of special reports, and diverse documentation. Demonstrated adeptness in understanding and addressing intricate inquiries, both orally and in writing, always aligned with organizational ethos.

●CHAMPIONED AN ARRAY OF INTRICATE INITIATIVES, vigilantly supervising projects within the assigned domain and unearthing solutions to exceptionally complex challenges. Upheld the sanctity of projects by ensuring alignment with approved objectives and timelines.

Shady Grove Medical Center, Rockville, MD

305 Acute Bed Care Center

Quality Advisor (Jul 2013 – Aug 2019)

●SOLID ABILITY TO HANDLE MULTI-TASKS SIMULTANEOUSLY, as the Quality Advisor Administration Coordinator, responsible for nine providers’ schedules, reports, and attending weekly Clinical Workflow Analysis meetings, in-processing new providers, monitoring encounters and access to care reports. Program manager for risk management, infection control, and access to care initiatives. Built and sustained effective customer and partner relationships with higher authority, staff, patients, and visitors.

●USING EXCEPTIONAL SKILL, FORESIGHT, AND TENACITY, can plan, prioritize, and present complex concepts and ideas to a wide range of audiences. Demonstrated skill to deliver under pressure and produce desired results within a fast-paced and fluid environment.

Provided administrative and database driven support to physicians, nursing, and executive team members by identifying and implementing Continuous Quality Improvement (CQI) initiatives to enhance organizational/operational effectiveness. Lead front-line staff to meet compliance and accreditation with The Joint Commission (TJC) and CMS (The Centers for Medicare & Medicaid Services) and COMAR (Code of Maryland Regulations)

●Educated and prepared 43 staff continuously on TJC (The Joint Commission) Readiness and Accreditation in preparation for Triennial TJC Survey and assisted Risk Management to review and address near misses, sentinel, and patient safety events. Provided consultation for 5 executive stake holders to assist in analyzing issues related to performance measures and workflows while utilizing and facilitating Performance Improvement tools and projects using Lean Six Sigma, DMAIC methodologies.

●Supervised 43 personnel to operate efficient and effective clinics through a focused familiarization on the integrated topics of data systems/data analysis overview, population health, template management, scheduling, and staff roles and utilization. Facilitated, advised, and trained over 50 nurse managers and staff employees on PI (Performance Improvement) projects and methods, such as process mapping, root cause analysis, SIPOC and 5S.

●Developed internal audits, system, and program reviews to ensure the administration and management of the program were strictly in compliance with regulations. Planned, organized, and implemented training for seniors, directors, mid-level managers, and entry-level personnel.

●Worked independently in performing a variety of SPECIALIZED ADMINISTRATIVE AND SUPPORT DUTIES, including directing administrative activities and support in coordinating duties across multiple departments within the job scope. Oversaw administrative operations, systems, and programs while developing policy, procedures, and an environment conducive to positive dialogue across the organization. Input of organizational and nursing specific data and reports into the daily System Quality Workbook, Quality and Patient Safety Dashboards (QPS) and Tableau to help the organization understand concepts that relate to evidence-based methods that can improve patient care and outcome.

Carlisle & Gallagher Consulting Group, Dallas, TX

Quality Control Analyst/Consultant (May 2011- Jun 2013)

●DEMONSTRATED LEADERSHIP AND MANAGEMENT SKILLS provided expert knowledge of instructions, policies, regulations, and directives to stakeholders while researching needed information on policies and procedures from managers and supervisors on problems and issues as they arose daily. Identified, investigated exceptions, and provided options to manage and mitigate corrective actions with client teams and other control functions.

●Researched and prepared documentation analyzed requests in accordance with established guidelines to determine appropriate course of action for stakeholders and documented teams for quality issues, performance measures, loans, and customer/investor inquiries.

Allen School of Health Sciences Online, Brooklyn, NY

Online Adjunct Instructor Advisor/Instructor (Jun 2010- May 2011)

●As the online Dental and Medical Advisor and Instructor, provided expert guidance on instructor selection, training, and the resources necessary for the initiation of Anatomy and Physiology I and II, and Coding I course assignments based on terminal course objectives following American Health Information Management Association (AHIMA) guidelines and facilitated experiential learning in an interactive and professional environment.

United States Navy Recruiting District, Hyattsville, MD

Medical Professional Placement Officer (Aug 2006- Jul 2009)

●EXTRAORDINARY PROVEN ABILITY IN ALL ASPECTS OF OFFICER RECRUITING, Active Duty and Reserve Medical Officer Recruiter in an area encompassing within the DMV (District of Columbia, Maryland, and Virginia) area. Responsible for the recruitment of highly qualified applicants to fill niche billets within the Medical Service Corps, Dental Corps, Medical Corps, Nurse Corps, and Medical Student programs. Conducted reference and background checks on all job applicants via NASIS system and submitted them for approval and interview through the Office for Personnel Management.

Naval Hospital Sigonella, Sicily, Italy

Department Head (Sept 2003-Jun 2006)

●Coordinated and consulted with the Director and the leadership team to discuss and modify administrative program matters; developed budgets and coordinated personnel movements to include recruitment, employee placement, removal, and suspension, and administratively. Planned, organized, and managed the staffing level while recommending problem-solving techniques to select the best-qualified personnel to fill demanding positions.

Naval School of Health Services Sheppard Air Force Base, Wichita Falls, Texas

Dental Assisting Instructor (Jun 1999- Jul 2003)

●Taught Dental Assisting courses to Navy, Army, and Air Force students in a Tri-Service environment, served as lead instructor for Infection Control curriculum and prepared Dental Assisting courses to include updating course syllabi, developing student centered lesson plans, employing teaching strategies and instructional materials for different learning styles. Certified Navy Master Training Specialist and Air Force Master Instructor, a distinction held by < 15% of the school instructing staff.

JOB-RELATED SKILLS, TOOLS, AND PROFESSIONAL TRAINING

Public Trust Clearance

Green Belt Course (CLSS-DOD)

Microsoft Office Suite: Visio

Healthcare Technology: CERNER, Clearinghouse, RL Solutions, Quantros, MSOW, QualityNet,

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