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Customer Service Round Rock

Location:
Round Rock, TX
Salary:
23.00-28.00 dollars and hour or salary equivalent
Posted:
January 10, 2024

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Resume:

KEITH FARRIS

*** *********,, ***** ****, **, ****1-3725, US • 512-***-**** • ad2m09@r.postjobfree.com

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Assistant Fire Chief with a strong belief in the importance of fire safety education and in instilling safety awareness in citizens. Highly committed to safety and providing high-quality emergency response on a continuous basis. Costs were consistently reduced while budgets were increased. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Relationship development

MS Office

Regulatory compliance

Supervision

Business operations

Customer service

Site inspections

Problem resolution

Project organization

Grief counseling

First Aid/CPR

Fire prevention

Resources allocation

Communications

Fire equipment

Organization

Budgets

Firefighting operations

Operational improvement

Fire Science - Some college (No degree)

Austin Community College - Taylor, TX

Firefighter certification program.

January, 2003 to May, 2003

Fire Protection Systems - Technical School

Fire Sprinkler Apprenticeship - Penn State Extenson Course Apprenticeship Prom run by Local Union 669 Road Sprinkler Fitters. Correspondence course program through Penn State.

1987 to 1990

Plumbing - Plumbing License - 1986

Del Mar Technical College - Corpus Christi, TX

Professional Summary

Skills

Education

Assistant Fire Chief - February, 2010 to March, 2023 Sam Bass Fire Department - ROUND ROCK, TX

Was in charge of overseeing firehouse operations, inventory management, and liaising with vendors to secure necessary supplies. Inspected apparatus, equipment, grounds, and stations for proper order and condition on a [Timeframe] basis. Provided access to grief counseling during times of crisis. Established and maintained communication with the local government to maintain a positive relationship. Taught fire safety lessons to local schoolchildren. Improved fire service management with the implementation of new systems, policies, procedures, and tools. Was in charge of ensuring that best practices, policies, and procedures were followed in accordance with regulations and operational requirements.

Kept track of fire engine maintenance records to keep them up to date. Coordinated, scheduled, and maintained team resources to achieve the highest levels of operational readiness. Captain - April, 2005 to February, 2010

Sam Bass Fire Department - ROUND ROCK, TX

Employees were held accountable for completing required duties and tasks during their assigned shifts. Was in charge of the 3-member Engine/Aerial crew's daily activities. Followed all company regulations and rules to ensure that both travelers and employees were safe. Entered run reports for fire and ems calls on fire service specific software Had an excellent attendance record and was always on time for work. Assisted with the care and maintenance of the fire station, the 5 fire apparatus located at our assigned station Lieutenant - February, 2004 to April, 2005

Sam Bass Fire Department - ROUND ROCK, TX

Collaborated with customers to determine their needs and deliver efficient emergency service. Produced reports for superiors on equipment status, incidents, personnel readiness on a shift to shift basis. Was in charge of making command decisions and developing policies. Managed

Was in charge of a Shift of 3+ people with direct reports. Provided community relations on a regular basis.

Trained

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Training Officer - January, 2000 to December, 2005 Sam Bass Fire Department - Round Rock, TX

Oversaw field training to improve participants' abilities. Implemented new learning strategies based on the skill levels of the employees. Maintained a commitment to educational excellence while cultivating a climate of mutual respect and trust. Identified training requirements and created a class schedule to meet them. Led group sessions and offered one-on-one assistance. Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis. Ran training sessions and made videos for long-term use. Devised new lesson plans based on the course objectives. Upper management was informed of all learning and performance objectives, schedules, and training assessments. Evaluated the effectiveness of training programs at all levels and made recommendations for improvements. Was in charge of planning, implementing, monitoring, and evaluating a classroom instructional program. Kept track of students' attendance and progress toward their objectives. Training manuals, multimedia visual aids, and other educational materials were organized and edited by me. Work History

Fire Sprinkler Systems Installer

Austin, Texas

Solved [Type] issues, improved operations, and provided excellent customer service. Was able to read and comprehend product manuals and blueprints. Effectively communicated with customers, answering their questions and concerns about systems. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Performed annual inspections on fire and security alarm systems under the supervision of Project Managers. Had an excellent attendance record and was always on time for work. Put all of the newly installed fire systems to the test. Was in charge of responding to maintenance calls and troubleshooting devices. Apprentice Plumber - April, 1982 to August, 1986

Gentry Mechanical Contractors - Corpus Christi, TX Consistently took on additional responsibilities and worked long hours to meet project deadlines. Used hoists and cranes to lift work pieces to the machine. Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used. Cleared debris from construction sites and prepared them for use. Ensured proper installation by reading blueprints accurately. New supplies and equipment were requisitioned.

Installed valves, hangers, supports, and flanges inside piping systems. Tested pipe systems by filling them with water and air to see if they were leaking. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Delivered excellent customer service.

Assisted crews with pipe joining, wrapping, and sealing. Used schematic diagrams to plan my work.

Read, understood, and followed written instructions to the letter. Assembled and installed a variety of valves and fittings, including cast iron, copper and PVC, according to Foreman's instructions. Dug trenches, backfilled holes, and compacted the earth to prepare for new construction. Followed company procedures to keep the work environment clean and organized. Used power saws, sanders, grinders, cranes, drill presses, forklifts, and basic hand tools, among other things. Advanced Firefighter

Driver/Operator Pumper

Fire Officer 1,2,3

Advanced Fire Inspector

Plan Examiner 1

Incident Safety Officer

Instructor 2

International Association of Fire Chiefs

Texas Fire Chiefs Association

State Fire Firefighters and Fire Marshal's Association National Eagle Scout Association

Certifications

Affiliations

Accomplishments



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