Kim Bradley

Milwaukee, WI 414-***-**** ad2m02@r.postjobfree.com

Senior Certified Occupancy Specialist with comprehensive experience managing all operations of various HUD housing programs. Demonstrates excellent analytical and interpersonal skills, along with a strong work ethic. Committed to succeeding and assisting a company with its growth and success while my employment journey continues.

Experience

Senior Certified Occupancy Specialist Metropolitan Associates May 2022 – Present

• Ensure compliance with all HUD Program requirements related to contracts and agreements, income guidelines, utility allowances & yearly rent updates

• Determine eligibility for assistance and occupancy of all applicants in accordance with program criteria

• Analyze data & routinely runs reports

• Process original, initial, interim & transfer certifications and yearly re-certifications of residents

• Train new management & leasing staff to guarantee compliance with program requirements

Patient Service Representative (PSR) Advocate Aurora Health December 2021 – April 2022

• Welcomed & provided exemplary customer service to all incoming patients

• Registered patients in the medical provider's system, verifying confidential patient data including health insurance, demographic & billing information

• Coordinated scheduling of patient appointments (in-person & via telephone)

• Answered multiple incoming telephone lines, efficiently determining the appropriate recipient of each call or message

• Attended to waiting patients in reception and ensured they were seen in a timely manner or were promptly notified of delays

Property Manager Cardinal Capital Management September 1988 – October 2021

• Managed four Section 8 (HUD) and Tax Credit Affordable Housing properties, including 225 units throughout the Greater Milwaukee Area

• Oversaw the daily operation of all apartment units, annual budgets, collection procedures, property inspections, maintenance staff coordination, general accounting & payroll

• Performed resident move-in & out processes, as well as handled resident complaints

• Monitored financial & operational reports to improve overall financial performance of each property

Education & Certifications

Certified Occupancy Specialist (COS) 2015

Landlord Training Program 2003

Custer High School, HS Diploma 1985

Skills

• Highly organized & detail-oriented

• Budget management

• Marketing, staffing & training capabilities