Breanna Allen

832-***-****

ad2lzu@r.postjobfree.com

Objective To obtain a customer service position at an institute where I can maximize my people-oriented expertise, communication skills, and problem-solving abilities, fast learning

Archer Systems (Settlement Administration) Oct 2021 to Present

Administer all claims for all professional and general liabilities from various advocate sites negotiating medical liens, resulting in lower overall costs Determine all expense reserves and coordinate with various departments to settle claims as per authority. Monitor all defense activities from conception and ensure resolution of all claim issues.

Responsibilities

Preparing, organizing and storing information in paper and digital form.

Dealing with inquires on the phone and by email.

Data Entry

High volume calls Inbound and outbound

Typing up letters and reports

Updating computer records using a database

Dealing with queries on the phone and by email

Filing registration applicants

Write and distribute email, correspondence memos, letters, faxes and forms.

Develop and maintain a filing system

Efficient Problem Solving

HR Benefits Specialist

HTH Communications - Houston, TX

January 2021 to September 2021

Responsibilities: • Improves customer service experience, creates engaged customers and facilitate organic growth

Takes ownership of customers issues and follow problems through to resolution

Sets a clear mission and deploy strategies focused towards that mission

Develops service procedures, policies, and standards

Keeps accurate records and documents customer service actions and discussions

Analyzes statistics and compile accurate reports

Recruits, mentors and develops customer service rep and nurture an environment where they can excel through encouragement and empowerment

Keeps ahead of industry’s developments and apply best practices to areas of improvement

Controls resources and utilizes assets to achieve qualitative and quantitative targets

Adheres to and manage the approved budget

Maintains an orderly workflow according to priorities

Other duties as assigned

Victoria's Secret - Houston, TX

May 2016 to March 2020

Ensured great customer service by assisting in location, availability and selection of merchandise

Maintained store selling floor, fitting rooms, visual displays, and presentation conditions

Assisted in daily store recovery, before, during or after store opening hours

Promoted current sales and promotions to customers, including pricing of merchandise

Adhered to company policies, procedures, and loss prevention practices

Completed sales transactions and maintained proper accountability at registers

Processed merchandise returns and exchanges courteously while under company guidelines

Supported all management, visuals, and sales team at all times

Answered incoming calls

Conducted credit card transactions through POS System

Benefits Coordinator

Humana - Houston, TX

January 2017 to January 2020

Refilled prescriptions

Pharmacy

Read and understood insurance benefits to estimate coverage and patient out of pocket responsibilities

Customer service (internal/external)

Documented case files with complete notes on work

Completed special projects with varied and complex components as needed

Maintained department quality and efficiency standards, Admitting Registration Clerical and Scheduling

Medication Administration

Computer Skills

Data Entry

Communication Skills

Analysis Skills, word processing Documentation review

Educated customers about medications, prescription,

Up-sold customers

Completed an average of 19 transactions per day

Assisted with returns

Responsible for cash wrap Lead

Maintained a clean service environment

Provided pleasant customer service

Analysis Skills

Cash handling

Tying Documentation review

Receptionist

The Law Firm of Solomon Musyimi - Houston, TX

March 2014 to December 2014

Greeted clients and visitors and answered visitor inquiries

Answered and routed incoming calls on a multi-line telephone system

Scheduled client visits

Maintained and scheduled conference rooms

Maintained the waiting area, lobby or other public areas

Served coffee or tea to guests

Ordered supplies

Scanned, photocopied, faxed and filed documents

Collected and routed mail and hand-delivered packages

Verified employee identification and issued visitor passes

Writing skills also Documentation review

Software

Microsoft Office (Word excel, PowerPoint, Outlook and Publisher) QuickBooks

Education

High school or equivalent

Skills

Customer Service

Customer Support

Call Center

6 years

Human Resource

Upselling

Loss Prevention

Microsoft Publisher

Administrative Experience

POS

Word Processing

Clerical Experience

Analysis Skills

Management Experience

Retail Management

Merchandising

Medical billing

Insurance verification

Typing

Windows

Process improvement

Medical receptionist

Documentation Review

Medical Records

Data Entry

HIPAA

Pivot tables

Excel

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