Medical Assistant Customer Service

IZIA R. CROCKETT MEDICAL ASSISTANT

****.********@*****.*** 678-***-**** ATLANTA, GA 30346

Professional Summary

Professionally trained and accredited Medical Assistant with experience providing excellent cultural competence for a broad range of patients with varying needs. Flexibility in adapting to changing conditions and expectations. In a fast-paced clinic environment, prepared for handling administrative and patient-related tasks. When welcoming patients, organizing appointments, and compiling patient charts, you must be patient and customer service focused. Excellent problem-solving and ability to think critically. Areas of Expertise

BLS & CPR Certified

HIPAA & OSHA Compliance

Knowledge of ICD-10-CM

Data Entry & Billing

EMR

Triage

Vital Signs

Phlebotomy

Venipuncture

Laboratory Experience

Medical Support

Medical Scheduling

Customer Service

Patient Service

Patient Care

Fast-Paced Environment

FMLA Paperwork

Administrative Support

Written Communication

Relationship Building

Workflow Delegation

Critical Thinking

RELEVANT PROFESSIONAL EXPERIENCE

Medical Assistant Holistic & Herbal Clinic Norcross, GA 06/2021 – 09/2023

● Achieved high-level administrative and clinical tasks such as scheduling, prior authorizations, FMLA paperwork, and pre-certification to help the medical facility function smoothly and provide patient care.

● Professionally and courteously confirmed appointment times with over 70 patients per week.

● Interacted with patients and visitors and served as a liaison to maintain patient flow.

● Escorted patients to exam rooms and prepped for appointments.

● Monitored and recorded an average of 40 patients each day (e.g., acquired patients' vital signs by visual and auditory methods, triaged and assessed their medical status, and prepared them for medical care by physicians and nurses).

● Documented all history and information into EMR system.

● Ensured compliance with HIPPA laws by recording, managing, and updating patient information and medical histories.

● Prepared patient charts, pre-admissions, and consent forms neatly and accurately for the clinic as necessary.

● Provided all patients with compassionate quality care regardless of socioeconomic ethnic background.

● Partnered effectively and efficiently with coworkers/supervisors to ensure a cohesive team environment.

● Maintained updated knowledge of coding requirements, through continuing education and certification renewal.

● Experience with various Medical Specialties such as Parkinson’s, Dementia, Endocrinology, Gastroenterology and Digestion, Oncology, Alzheimer’s, MS and Pain Management.

Medical Assistant Fibroid & Pelvic Wellness Center of Georgia Norcross, GA 09/2023 - Current

● Responsible for performing laboratory tests

● Prepared and processed cultured samples by assembling, storing, and distributing medical supplies.

● Conducted specimen samples by producing accurate and reliable data.

● Practiced Sterile Protocols by sterilizing and cleaning all areas. Education and Training

Medical Assistant, (MA) UEI Medical College, Ontario, CA

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