Michelle Douglas

Fort Lauderdale, FL *****

ad2lza@r.postjobfree.com

954-***-****

Authorized to work in the US for any employer

Work Experience

Senior Consultant

Dependable Senior Care, LLC - Delray Beach, FL

June 2012 to Present

• Generated leads for placement for ALF and IL for South Florida and occasionally as far as the Orlando area.

• Helped families in need from the beginning of their journey that included budget, health needs and location for choosing an ALF or IL.

• Guided families through the process of obtaining VA benefits and Medicaid Long Term Care after move in.

• Promoted private duty care for live in aides when families chose to move their loved ones to the home environment.

• Follow up with case managers and social workers in hospitals, rehabs and nursing homes through the process of the first contact with a family in need through move in to ALF and IL.

• Follow up with families to ensure that their loved one as well as themselves were happy with care to cement the “deal” for payment purposes.

Marketing Director

Livewell @ Coral Plaza Assisted Living Facility - Margate, FL June 2016 to January 2017

• Temporary position to help out with marketing for new residents as well as continue my independent contracting business in an ethical honest manner.

• Developed relationships with different entities to open up marketing relationships.

• Dealt with rehabs, hospitals and nursing homes to promote the community to potential new residents.

• Dealt with resident issues on a daily basis to problem solve their problems or requests as needed.

• Directed problems and issues to correct departments, or person on a daily basis to resolve maintenance, financial and interpersonal issues that arose.

• Kept detailed records and updated information on all prospective residents and families.

• Moved in new residents and completed all necessary paperwork from start to finish with detailed health, financial and family information.

Employer Relations Director

HCA Healthcare - Broward County, FL

June 2001 to January 2009

• Developed marketing and wellness programs for major employers (Broward County Schools, Broward County Government, Broward Sheriffs Office, Amex, Carnival Cruise Lines, DHL, multiple municipalities) and managed care providers in Broward and Dade counties. Developed a unique approach to employers and employees to integrate preventative care within the employee population.

• Helped develop the program from the ground up, including assist in creating a CRM piece to track, as well as creating wellness programs, screenings, flu shot clinics, diabetes clinics, and other wellness programs that included physician speaking engagements, lunch and learns, exercise programs and other multiple wellness programs.

• Coordinated clinical staff, volunteer hospital staff and employer staff for wellness programs and various events at multiple employers on a weekly basis.

• Handled all medical supply needs, marketing materials and consents for all screenings.

• Scheduled influenza vaccinations for all employees and schools for Broward County in flu season. 4-14 locations per week.

• Communications and reports on a weekly basis with the CEO’s, CFO’s, CNO’s and COO’s of the four hospitals.

• Handled all billing for the various screenings and services provided.

• Expert in details and scheduling. Proven ability to multi task, think outside of the box and problem solve to obtain desired results.

Education

2 years in Education

Florida Atlantic University - Boca Raton, FL

August 1988 to March 1992

Skills

• Conducted individual, family, or group communications to assess situations, capabilities, and problems in order to determine the services needed to meet needs. (10+ years)

• Work effectively in a fast-paced, cross-functional environment. (10+ years)

• Interpersonal people skills (10+ years)

• Interpret clients' needs and recommended services that met those needs. (10+ years)

• Provided exceptional service to clients in order to not only maintain, but also to expand, our relationship in order to pursue future business opportunities. (10+ years)

• Marketing strategies