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Tiffany Ramirez ad2lyx@r.postjobfree.com • 713-***-****

Houston, TX

Proven history of fostering relationships with medical staff and other related personnel as well as patients’ families. Exceptional command over assessing patients, planning, critical thinking, implementing and high emphasis on prioritizing patient care by utilizing available resources.

Areas of Expertise

Administration

Communication

Medical Equipment

Banking

Patient Care Documentation

Team Leadership

Relationship Building

Communication

Quality Assurance Controls

Professional Experience

Contract for Medical Device Company, San Antonio Texas 2022 – Present Complaint Specialist

Responsible for processing of product complaints including but not limited to customer communications (e.g., Email’s, phone calls) and interacting with healthcare workers, consumers, and other professionals regarding their product quality concerns. Responsible for maintenance of complaint files and responses to customers. Create final letters and/or review for accuracy to ensure that all customers’ requirements have been met. In addition, responsible for escalation of quality issues, to get resolution and/or business responses for customers.

● Product complaint entry to ensure that reporting device failures and medical adverse events are submitted on time and complaints are addressed in a timely manner, enhanced product knowledge and performance through updated information on new and current products to physicians/surgeons, various clinicians.

● Works independently with limited supervision to investigate and analyze complaints in compliance with company procedures using designated databases and case management systems.

● Learns and maintains a thorough working knowledge of all product and reporting items for regulatory reporting to the FDA and other regulatory agencies globally.

● Draft and submit MDR’s (Medical Device Reports) as needed to the FDA.

● Maintain systems to monitor and facilitate the timely reporting of MDRs and supplemental MDRs.

● Knowledge of SAP systems for product manufacturing information.

● Participate in new hire training and continuous Regulatory Compliance training as required.

● Provide Peer Reviews and feedback of complaints and reports.

● Execute on projects as required.

● Participate in internal and external audits.

Stryker, San Antonio Texas 2013 – 2022

Senior Onsite Specialist

Oversee requirement and provision of related devices for O.R. staff and surgeons during surgical procedures. Identify and repair Stryker equipment and device issues through troubleshooting. Execute smooth operations by fixing routine and non- routine product issues through analytical approach. Utilize Stryker education training programs to enhance knowledge base of equipment and disposable products. Drive organizational transparency and quality of patient safety through maintenance of all surgical procedure reports.

● Improved site efficiency by coordinating with surgeons, O.R. personnel, central processing, biomedical, and all other related personnel.

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● Enhanced product knowledge and performance through updated information on new and current products to physicians and OR personnel.

● Established and grew the robotics program with the help of the Davinci Coordinator at numerous accounts when asked for help across the state.

● Trouble shoot and maintain STRYKER equipment, as well as competitor equipment.

● Work with surgeons and OR staff including sterile processing staff.

● Anticipate items needed for the surgery to be successful.

● Excellent communication skills with endoscopy team and OR staffs

● Knowledge of transporting and disposing of hazardous materials and sharp medical items

● Inspire each team member to perform and produce their best.

● Determine the duties and responsibilities of individuals on team.

● Analyze the individual performance of each team member and motivate them to perform even better.

● Organize training workshops to improve the performance of the team members.

● Analyze the assigned projects and distribute tasks to the members per their area of expertise.

● Offer solutions to projects to continuously improve the SPD department. STERILE PROCESSING TECHNICIAN SKILLS:

● Knowledge of sterilization procedures of various equipment.

● Skills in arranging instruments in surgical tray.

● Skills in using sterilization equipment and instruments.

● Knowledge of wrapping and repackaging sterilized instruments

● Organizing, containing, and transporting items of varying compounds, textures, or quantities.

● Knowledge of transporting and disposing of hazardous materials and sharp objects according to hospital procedures

● Skills in following writing instructions and performing multiple tasks.

● Skills in establishing and maintaining cooperative working relationship with others. Chase, Houston TX 2009 – 2011

Fraud Risk Operator Analyst

Support the strategic development and execution of early upstream fraud detection, prevention, mitigation, and investigative analysis consistent with established risk model procedures, while supporting customer growth and reduced consumer friction.

• Performed routine account activity review of risky transactions.

• Following standard procedures and action plans to reduce exposure on suspect items. Page 3 3

• Opened fraud or loss cases as necessary.

• Document the review and investigation process for each account.

• Ensured that regulatory, legal, bank and audit requirements are met. Education: Certification Program in Sterile Processing, Sanford Brown College Houston, Texas, 2013 Licenses & Certifications / Professional Training: Certified Reregistered Central Sterile Technician (CRCST)- IAHCSMM

References:

Delta Ruiz 832-***-****

Veronica Franklin 719-***-****

Serena DeLeon 361-***-****

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