JeannaeP McKnight

Membership Specialist

Arlington, TX 76006

ad2lxr@r.postjobfree.com - 214-***-****

Seeking a position in a computerized/technical environment with a growing company that offers potential advancement and will use my abilities fully, while working with a variety of people and continuing my education. Authorized to work in the US for any employer

WORK EXPERIENCE

Membership Specialist

AAA - January 2016 to January 2017

• Operate OPEX Eagle and Falcon Reds, including system capture of account and payment in formation of all mail types.

• Validating check data to ensure negotiability and billing for policy cancel status.

• Analyze incoming membership documents for accuracy and completeness to determine appropriate resolution.

• Process one-time and recurring credit card payments, including set up of AAA Auto Pay forms,

• Communicate effectively with members verbally to obtain related information to expedite processing of membership services.

ERS Dispatcher

AAA - May 2015 to January 2016

• Review service orders and determine service needed

• Determine level of priority and Member Status level

• Connect with Independent Contract Service Providers to send serviced to Member

• Attend training sessions as indicated by company policies Pediatric Attendant

Jordan Health Services - July 2012 to January 2016

• Establish and maintain effective relationship with each client and their families.

• Perform personal care tasks, household tasks, protective supervision, and other tasks as outlined on each client plan of care. Performs shopping and or escorting of client as outline on each client plan of care.

• Assists the supervisor in monitoring each client's psychosocial, mental, and physical status and report any significant changes to supervisor within one (1) day.

• Demonstrate discretion and confidentiality in all matters relating to client.

• Attend training sessions as indicated by agency's policies. ERS Agent

AAA - September 2014 to May 2015

• Receive Customer call and determine service needed

• Determine level of priority and Member status level

• Connect with Independent Contract Service Providers to send service to Member

• Attend training sessions as indicated by company policies Customer Care Advocate

Restoration Hardware - February 2014 to September 2014

• Inbound calls from internal and external customers.

• Manage customer's accounts: billing, product, information

• Give accurate information to internal and external customers

• Demonstrate discretion and confidentiality in all matters relating to customers.

• Attend training sessions as indicated by company's policies. Call Center Operator

Raymond Turco & Associates - July 2013 to September 2014

• Outbound calling on provided lists to participate in surveys

• Accurately record information gathered

Data Entry Operator

- September 2009 to July 2012

• Perform prepping, scanning, auditing, QC functions, packaging of product, data entry and CD burning. Input and review scanned documents for accuracy

• Assist internal customers with correspondence to external customers.

• Maintain open communication between internal and external clients.

• Research client information via company database. Research consumer information via Internet.

• Maintain database information regarding customer financial information. OTR DRIVER

US EXPRESS - 2006 to 2009

• Receive and deliver product to various clients, according to paperwork, safely.

• Comply with DOT Regulations and Company policies.

• Comply with all States' driving laws.

Administrative Assistant

Multiple Staffing Agencies - September 2005 to January 2006

• Input of information into database, regarding employee training, consumer complaints, and comments. Maintain open communication between internal and external clients. Research client information via company database. Research consumer information via Internet. Maintain database information regarding customer financial information. Assist internal customers with correspondence to external customers. Input and review scanned documents for accuracy.

• Assist internal customers with correspondence to external customers.

• Maintain open communication between internal and external clients.

• Research client information via company database. Research consumer information via Internet.

• Maintain database information regarding customer financial information. Risk Mgmt Assistant

Greyhound Lines - June 2005 to September 2005

Assistant to Manager, Risk Management - Assist Claims Adjusters to ensure correct procedure of claims. Assist with Workers Compensation paperwork. Input of information into database, regarding employee training, consumer complaints, and comments. Maintain open communication between internal and external clients. Research client information via company database. Research consumer information via Internet. Financial Assistant - Minerals Department

Northern Trust Bank - March 2005 to June 2005

Assistant to Manager Minerals Department - Maintain database information regarding customer financial information. Assist internal customers with correspondence to external customers. Input and review scanned documents for accuracy.

Executive Secretary

Blockbuster, Inc - October 2000 to May 2004

Assistant to VP, Store Concept Execution; VP, New Concept Development and Retail Technologies; and Director, Marketing Research and Consumer Insights. Responsibilities: Create, proof, and edit corporate and external presentations. Contact and schedule store and vendor visitations. Create and maintain budget and expenditure spreadsheets. Arrange schedules, travel, and telephone conferences, prioritize, sort, deliver and respond to e-mail, responsible for purchasing of corporate supplies. Responsible for correspondence to clients, internal and external memorandums.

HRIS Specialist

Entrust Technologies - September 1999 to October 2000 Establish and maintain database of W-4, I-9, and other employee information. Coordinate with other global locations new employee's orientation, benefit information, and corporate supplies. Provide administrative assistance to the Human Resources Team. Promoted from Business Development and Marketing. Quality Control Chemist

Valspar Corporation - February 1992 to September 1997

• Inspecting and testing of paint and packaging product: from raw material stage, through the finished product.

• Answering customer questions and requests, making special lab products, reliability tests and products.

• Responsible for training and supervising two entry-level technicians Veterinary Food Inspection Specialist

US Army - June 1981 to September 1991

• Responsible for inspecting, testing, purchasing food products for the Armed Forces, dependents, and military installations, and all their food establishments.

• Responsible for the training at least 6 soldiers and 2 civilians at a time. EDUCATION

Certificate in Paralegal Studies

Washington Online Learning Institute

2011

SKILLS

MS Office (Less than 1 year), telephone (3 years)

ADDITIONAL INFORMATION

Certificate in paralegal studies, proficient in Microsoft Word, Excel, PowerPoint, Westlaw, experience in drafting legal pleadings and documents, and skilled in legal analysis and legal research. Skills

• MS Office Suite

• AS 400

• Multiple telephone lines

Contact this candidate