Product Management & Strategy Enterprise Software SaaS, PaaS, & Big

TONY ZARRO

**** *** **** ******* *******, GA ****0 Phone: 678-***-**** *********@*****.*** www.linkedin.com/in/tonyzarro

SUMMARY OF QUALIFICATIONS

Software Executive with 20 years of experience designing, developing and implementing complex software solutions. Specialized in building high-volume, mission-critical SaaS and Mobile solutions in fast-paced environments for numerous Fortune 100 customers. Adept at designing solutions with a high degree of ROI, driving both revenue growth and cost reduction. Accomplished at recruiting and developing talent, and building effective cross-functional teams. Acutely focused on market needs and customer satisfaction. Skilled at balancing short-term urgencies with long-term strategies. Passionate about doing things the right way and fostering a strong company culture.

KEY STRENGTHS

Product Management & Strategy

Enterprise Software

SaaS, PaaS, & Big Data Applications

Supply Chain/Replenishment

Business Operations/Transformation

Mobile Software/Hardware

Software Packaging & Pricing

Talent Acquisition & Development

Market/Launch Planning

CAREER EXPERIENCE

Out of workforce to care for an elder Oct 2022–Current

OnSolve, LLC Jun 2020-Oct 2022

Director, Product Management

Directed Product Management activities and strategy for the company’s Emergency Mass Notification and AI-powered Risk Intelligence products

Managed transition from the company’s legacy product platforms to its unified go-forward platform.

Led overall conceptualization and design of functionality

Assisted in building a modern Product Management practice for the organization, including tools and processes for Product Strategy, Product Roadmap, Requirement Definition/Prioritization and Knowledge Management

Led customer outreach programs, including the initiation of a Customer Advisory Council for market research

PDI Software, Inc Mar 2018-Jun 2020

Senior Product Manager, International Retail

Directed priorities and workflow of a team of 15 Product Managers and Developers across several countries in an Agile/Scrum environment

Led overall conceptualization and design of functionality in our Supply Chain Management software

Built a modern Product Management practice for the International division, including tools and processes for Product Strategy, Product Roadmap, Requirement Definition/Prioritization and Knowledge Management

Led transition to modern Product Management systems: Microsoft ADO, Atlassian Confluence, and Aha!

Led customer outreach programs including surveys, market research and user group meetings

HotSchedules, Inc Apr 2017-Feb 2018

Director, Product Management & Development

Directed team of 20 Product Managers, Software Developers, and Quality Engineers delivering product enhancements and technical services for customers of our Workforce and Supply Chain Management systems

Led overall conceptualization and design of functionality

Managed team to 90-110% Utilization Rate

Directed recruiting, hiring, performance appraisals and dismissals Continued….

Tony Zarro Page 2

ROC Associates Jul 2014-Apr 2017

Senior Manager, Product Management & Development

Managed multiple teams of 10-20 Product Managers, Software Developers and Quality Engineers delivering product enhancements for Fortune 500 Retail & Hospitality clients.

Successfully led cross-functional Development teams through a transformation from waterfall development to Agile/Scrum, in executing a significant software delivery project for a very large European customer.

Successfully led a large POS/Back Office provider’s crisis management effort for a large Hospitality customer, improving overall issue responsiveness and crafting a product roadmap which saved the account.

NCR Corporation Feb 2013-Jul 2014

Senior Product Manager, Payment Systems

Led strategic direction and drove priorities for company’s payment systems solutions for Retailers

Led research effort of payment industry trends for both Convenience and General Retail

Identified opportunities to open significant new markets in the Major Oil retail channels; recent partnerships with Major Oil companies are responsible for a 100% increase in addressable market for our Point-of-Sale solutions

JDA Software Group, Inc. (fka RedPrairie, BlueCube Software, Radiant Systems) Apr 1998-Jan 2013

Director, Product Management & Development

Founded and directed team of 30 Product Managers, Software Developers, and Quality Engineers delivering product enhancements and technical services for customers of our Workforce and Supply Chain Management systems

Advised Fortune 100 Retailers and Hospitality customers on strategy for their business needs, and led conceptualization and design of functionality

Successfully built and deployed software to 35,000+ locations for more than 35 Fortune 500 retailers

Grew revenue 100% from $2.5M to $5M in 2.5 years; maintained 90-110% Utilization Rate and increased Realization Rate from 45% to 80% via process improvements, resource management and mentorship, and increasing retention

Established standards and policies for services-driven custom development: design, development, quality engineering (QE), release planning, lab support and production support/maintenance

Directed recruiting and hiring of 40+ employees, handling all performance appraisals and dismissals

EDUCATION

Bachelor of Business Administration cum laude in Decision Sciences

Georgia State University – Apr 1998

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