*

Chrisula Davillier

ad2lvj@r.postjobfree.com

770-***-****

Availability:

Summary:

Additional

Skills:

Job Type: Permanent

Work Schedule: Full-Time

Availability: Re-locating to VA Beach & start date is the first week of 03/2024 Highly motivated professional with vast experience in Administration, Office Management, and Project Management. I advise executive leadership pertaining to the general efficiency of the organization and recommend necessary actions to rectify any significant issues. I created the first published warranty manual to provide step by step instructions for new and current employees on the warranty process. I am very experienced in program assessments and automated systems to capture and analyze data and formulate detailed reports for senior management. I have written various reports to include standard operating procedures (SOP), audit summaries, budget plans, policy, memorandums, and complex data analysis. I am extremely proficient in supervision, motivating, and mentoring subordinates for efficient dynamic team building. I am an innovative team player and highly effective communicator with outstanding customer service skills.

Strong written and verbal communication/Critical thinking/Exemplary attention to detail/Expert in conflict resolution/Exceptional supervisory skills/Strong negotiations skills/Superb organizational and analytical skills/ Expert in Sales Force application

Work

Experience:

Hyundai L & C

Norcross GA

08/2015-Present

Warranty/Accounts Receivables Manager

Duties, Accomplishments, and Related Skills:

• Accountable for analyzing all warranty claims coming into the North American offices; Canada & Korea of Hyundai L & C headquarters. This includes both Hanstone quartz & Hanex Solid Surface totaling $672k in claims.

• Lauded for completing the organizations first published Warranty manual for current and new staff outlining all key steps to accurately evaluate a claim.

• Sends acknowledgements, assigning claim numbers, and requesting additional information needed to resolve claim within the allocated processing time.

• Schedules inspections and provide updates during process to Salesman and customer as inspection progresses and properly inputs accurate invoices into the system.

• Maintains accurate database of all Warranty Claims, Approvals, or denials and sends a detailed explanation when denied to customer and sales staff.

• Reports weekly Warranty and quality issues to company executives and provides resolutions for discussed matters.

• Manages all distributor accounts for Hyundai the USA & Canada region and collects past due accounts in excess of approximately $7M monthly.

• Holds monthly meetings to discuss strategies, warranties, and accounts with discrepancies.

• Reports directly to CFO of USA & Canada to provide account status updates and distributes all AR reports to the appropriate region.

• Implements corrective actions on incorrect invoices which saved the organization $50k to

$100k monthly.

2

Home Depot SSC - Atlanta, GA

05/2012- 06/2015

Warranty Coordinator/Team Leader

Duties, Accomplishments, and Related Skills:

• Originated the Warranty Department for Home Depot Corporate Office headquarters and streamlines operations.

• Developed a detailed training program for new team members and staff associates.

• Filed Warranty claims for top major manufacturers for The Home Depot headquarters.

• Maintained a spreadsheet of all Warranty claims filed, repairs made to accurately capture data for analysis.

• Studied the process for each manufacturer’s warranty procedure & policy requirements.

• Researched information, gathering facts, and entering in Access system.

• Developing relationships and communicating with technicians regarding warranty claims

• Reported warranty and repair issues to manager, technicians, and each manufacturer requiring claim submission.

CWIS LLC

08/2011- 03/2012

Office Manager

Duties, Accomplishments, and Related Skills:

• Managed day to day operations of office to include inquiries, record keeping, invoices, and task delegation.

• Supervised and coordinated schedules and work details for field crew staff.

• Mapped out territory and navigational maps for work crew to meet critical deadlines.

• Responsible for processing timesheets and expense reports for office

• Prepared reports for accounting department and prepared accurate invoices for submission.

Education:

Job Related

Roles:

Managing Projects at Home Depot- This course provided a detailed overview of project management fundamentals, including the stages of a project lifecycle, the basic project management processes, and how Microsoft Project 2010 project management software benefits both the manager and the project itself.

Compliance Officer- Oversaw new warranty policy compliance for clients. Ensured the office stayed compliant and consistently passed audits with no deviations reported. Project Manager- Coordinated and completed logistics projects on time within budget and scope. Overseen all aspects and phases of projects. Set deadlines, assigned responsibilities, monitored, and summarized the progress of the project. Prepared detailed reports for upper management regarding the status of the project and target completion.

Training Officer- Oversaw the execution of new warranty policy training guidelines that set forth new and improved measures. Hand selected as an organizational ambassador to new students on evolving claim protocols.

References:

Name: Maria Wells

Title: Logistics Analyst

Employer: Home Depot

Phone: 404-***-****

Email: ad2lvj@r.postjobfree.com

3

Tactical and

Strategic Plan:

Name: Stacey Allen

Title: QA Auditor

Employer: Northside Hospital

Phone: 678-***-****

Email: ad2lvj@r.postjobfree.com

30-Day Plan- During my first 30 days on the job, I would attend training, meet team members, learn the organization systems: products and services, and review procedures. Also, I would review outdated policy, prioritize my targets, and contact existing appropriate stakeholders to gain knowledge of all requirements. 60-Day Plan - Study best practices in the industry to include setting goals for the next 30 days, meet with upper management to gather feedback, and start building relationships with my colleagues. I would also identify potential problems, start reviewing the efficiency of procedures, visit other departments, and analyze data for potential program revision.

90-Day Plan - Start obtaining feedback on work performance and adjusting to organizational needs. Utilize my skills, abilities, and aptitudes to motivate staff to adhere and the organization’s vision, mission, and budget projection. Become familiar and invested in new projects to ensure that the outcome will maximize productivity.

Contact this candidate