GLENN COFIELD

857-***-****

ad2lvc@r.postjobfree.com

www.linkedin.com/in/Cofield

OBJECTIVE

Finance AR/Cash Collections Specialist with over 15 years in-depth knowledge of the accounts receivable/collection processes. Seeking to work with an organization looking for individuals with the right expertise and the ability to perform high tasking roles efficiently.

• Computer Skills – Microsoft Excel, Navision, Elite, AS/400, CRM, SAP

• AR/Collections Software – NetSuite, QuickBooks, Great Plains, Daks, EDI, Salesforce, Microsoft Dynamics AX, Stripe EXPERIENCE

MIT/Broad Institute/Beacon Hill Staffing, Boston, MA October 2022-January 2023

AR/Collections Specialist Hybrid Remotely

• Lead and manage accounts receivable collections process.

• Invoicing daily research and communication with external parties and colleagues across the Institute

• Escalating unresolved account balances as need for collection.

• Responsible for preparing monthly AR reporting package containing analytics with commentary focusing on key AR issues for presentation to management.

• Successfully lead and perform the AR Reserve /Bad Debt analysis process on quarterly basis.

• Effectively maintain and monitor all open customer balances.

• Perform various ad hoc analytics and communicating collection results to management and all other relevant personnel.

• Collaborate with team members within the Controller’s Office and across the organization to improve AR collections process and workflow.

• Build and continue to develop effective customer relationships to ensure timely collections in a professional manner. Omnicom Media Group (OMD) New York, NY

September 2019 – February 2023

Cash Application Specialist

• Check bank accounts using online banking service, ACH, Lockbox activity & E-cash payments.

• Log and maintain the controller site.

• Manage accounts receivable including cash applications for all companies (Intra-companies and Inter-companies).

• Reconcile subledger to general ledger.

• Perform Write off and Offsets.

• Create Journal entries that post any miscellaneous or intercompany cash.

• Reconcile bank statements against posted cash to general ledger.

• Prioritize payments and applications.

• Match payments to applicable invoices.

• Communicate with various department staff and clients to resolve receivable discrepancies.

• Conduct account research and analysis.

• Interact and follow up with Budget Project Managers and Clients to resolve outstanding issues.

• Prepare and maintain various reports.

• Provide support for internal and external audits.

• Assist with special projects as assigned.

• Train new employees in all process of the cash application Kering Company/Perennial Resources International, New Jersey, NJ October 2018 – February 2019

Accounts Receivable Analyst/Collections

• Posts customer payments by recording cash, checks, and credit card transactions.

• Posts revenues by verifying and entering transactions from lock box and local deposits.

• Updates receivable by totaling unpaid invoices.

• Maintains records by microfilming invoices, debits, and credits.

• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers.

• Resolves valid or authorized deductions by entering adjusting entries.

• Resolves invalid or unauthorized deductions by following pending deductions procedures.

• Resolve collections of customers’ accounts payment plans, payment history, credit line; coordinating contact with collections department via email or telephone as needed.

• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report. Run Credit/Hold report daily for U.S & Canada for Gucci Timepiece Fashion & Jewelry for all Luxury Brand customers daily.

• Protects organization's value by keeping information confidential.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes accounting and organization mission by completing related results as needed. Outbrain Inc./Access Staffing, New York, NY

May 2018 – September 2018

Collections Specialist/AR Analyst

• Emailing Customer Statement and copies of all open invoices at the beginning of the month and as needed.

• Follow up on accounts throughout month which heavier focus on larger and more delinquent accounts.

• Dispute chargebacks with respect to self-serve portfolios. Send documents and other supporting information to merchants to fight chargebacks.

• Collect payments on past due bills, if there is a serious past due situation, escalate this to the Manger of A/R

• Maintain notes on all collection efforts in NetSuite.

• Support cash application specialist on resolving unapplied cash and unidentified wires.

• Providing customer service regarding collection issues and work with A/R Manger to resolve these issues.

• Enlist efforts of sales and senior management, where necessary, to accelerate collection process.

• Establish and maintain effective and cooperative working relationships with Sales and Account Management Décor Craft Inc. /K-Force Staffing, Providence, RI September 2017- March 2018

AR Collections/ Claims Specialist

• Process and mail daily Customer invoices generated from NAV.

• Email daily Key Account invoices as required. Work national accounts billing portals Macy, Walmart, Amazon

• Work with Logistics regarding Customers to be invoiced through EDI.

• Process and post credit card payments/authorizations daily for CC releases and advise Logistics upon completion.

• Print reports from E payment Integrator daily.

• Execute deposits through Bank remote service.

• Reconcile daily payments (cash, checks) with Accounts Receivable Aging.

• Post daily cash receipts by account in NAV.

• Reconcile and apply receipts, credits and chargebacks to appropriate Customer invoices as instructed.

• Review and execute weekly “call list” by each Friday. Document results of calls and follow-up as necessary.

• Research and resolve invoicing/payment issues identified through customer contact.

• Recommend accounts to be placed with the Letters Service.

• Answer customer calls and document claims for further review.

• Process and resolve customer claims as assigned by AR Supervisor Coveys /Beacon Hill Staffing, Boston, MA

August 2016-August 2017

Accounts Receivable Associate

• Monitor A/R Aging report and collections status of all receivable accounts pertaining to

• ProMutual, ProSelect, RRG and other companies as required.

• Prepare monthly aging report explanations.

• The review system generated premiums, deductibles, copay invoices and reminder notices daily.

• Before they are mailed. Rebuilt as necessary.

• Review various cancellation letters daily before they are mailed. Record activity in the

• Delinquent list log and take proper follow up action. Refer unpaid accounts to outside collections agencies.

• Monitor AR Aging report for return premium credits.

• Process Finance Agreements.

• Review cash reports, prepare monthly journal entries and quarterly reconciliations.

• Communicate with insureds and agents. Provide support for answering phones, emails, faxing, scanning.

• Miscellaneous duties as required.

Valeant Pharmaceuticals/Exec Search, Bridgewater, NJ November 2014- January 2016

Credit Analyst/Collections

• Monitored credit limits and orders on hold for assigned portfolio of accounts.

• Assisted customers with inquiries; invoices, took credit card payments, statements, and/or refunds.

• Liaised between internal and external customers to troubleshoot and resolve issues that may cause deductions.

• Reconciled customer account as needed, matching offsets, identifying on account payments, following up on credits for outstanding deductions.

• Heavy collections calls and volume of accounts.

• Processed adjustments for write-offs for approval upon research.

• Processed requests for credit limits based on recommendation per credit check, D&B, Experian and other credit tools.

• Assisted in month-end process as needed, providing comments and updates on aged receivables, open deductions, credits or on account payments.

• Researched and accounted reconciliation for portfolio of accounts.

• Assisted in acquisition activities related to AR as needed, such as collecting and reconciling acquired receivables.

• Liaised between customer and deductions and internal department on dispute resolution. EDUCATION

New Jersey City University, Jersey City, NJ

B.A. program for Business Administration

United States Navy

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