Front Desk Customer Service

RC

RACHEL CARNEY

****************@*****.*** 563-***-**** Davenport, IA 52806

I'm a team player and enjoy working with others.

I enjoy working and will stay to make sure deadlines are compled. I enjoy working with customers and guests, making sure they have a great experience. I have very strong people skills.

Food Preparation

Suggestive Selling

Health Codes Compliance

Food Service

Beverage Preparation

Menu Memorization

Payment Processing

New Hire Training

Team Training and Development

Identification Verification

Organizational Ability

Anticipating Guest Needs

Handling Difficult Customers

Outstanding Customer Service

Bowlmor Lanes Davenport, IA

Bartender

12/2022 - 05/2023

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Help other teammebers if needed

Clarion Pointe Hotel Bettendorf, IA

Front Desk Agent

10/2019 - 02/2023

Handled payment processing and provided customers with receipts and proper bills and change.

Answered telephones and greeted visitors to assist, answer questions and direct.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Posted charges, updated accounts and issued bills to departing guests. Received incoming calls and coordinated with staff to fulfill customer requests.

Probstei Inn Davenport, IA

Bar Manager

Maintained detailed inventory of bar supplies and stocked work areas. Completed thorough opening, closing and shift change functions to Summary

Skills

Experience

12/2018 - 12/2020 maintain operational standards each day. Interviewed, hired and trained staff to improve customer retention and bolster sales.

Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives. Restocked beer and liquor regularly and after special events. Increased profits by overseeing inventory and strategically increasing menu prices.

Poured wine, beer and cocktails for patrons.

Planned and coordinated special events to boost customer numbers and profits.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Four Seasons Property Presrvation

Bettendorf, IA

Assistant Office Manager

08/2014 - 11/2018

Collected and coded various documents to prepare for filing, storage and processing.

Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Monitored office inventory to maintain supply levels. Automated office operations to manage client correspondence, record tracking and data communications.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Trained team members in administrative procedures and [Software] tasks to keep team efficient and consistent.

Provided administrative support to senior management staff. Responded promptly to customer inquiries via phone or email. Applebee's Grill + Bar Dave

Bartender and Company Trainer

Developed and delivered training programs for new employees on company policies, procedures, and systems.

Conducted needs assessments to determine training requirements for existing staff.

Created interactive learning experiences through the use of e-learning modules, videos, and simulations.

Provided feedback to management regarding employee performance following training sessions.

Documented all training activities in a timely manner using appropriate software tools.

Compiled comprehensive post-training reports outlining key takeaways from each session.

Bettendorf High School Bettendorf, IA

High School Diploma

05/1997

Education and Training

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