Anita D Jessen

**** ********** ****, **********, ** 95821

916-***-****

ad2lv7@r.postjobfree.com

MANAGEMENT/CUSTOMER SERVICE PROFESSIONAL

Profile

More than 25 years’ successful experience in sales, customer service and support with recognized strengths in customer satisfaction.

14 plus years vehicle registration/title transfers and related issues for non-profit organization.

11 years’ assistant to child psychiatrist, maintaining client files, appointment setting, prescription refills, JV 220 submissions, medical transcribing, etc.

Excellent phone skills.

More than 10 years in food service, before developing business for non-profit organization.

Possess solid computer skills, Excellent phone communication skills.

Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, Microsoft Powerpoint, Outlook, Filenet, Eworkflow, etc

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop processes, policies and procedures.

Staffing Scheduling and Timesheets/Payroll

Data Entry, Document Processing/Imaging/Uploads/Scanning

Quality Auditing, Policy Submissions, Intake

Synopsis of Achievements

Developed and managed a thrift store for non-profit organization and built a continuous customer and donor base over past 14 years of operations.

Management of staff and volunteers.

Tracking of Staff Schedules and Payroll Hours

Created customer satisfaction survey, drastically reducing potential problems.

Ensured that customers had a desire to return, determined by the treatment they received.

Quality Auditing of Processed Documents, Scanning, Document Imaging

Employment

Samba Safety/American Driving Records 2018

2022

Chipotle Mexican Grill

Head Cashier Trainer/Closer. Customer Service.

Food Prep.

Current Food Handlers License.

Alianze Global Network/TMG-Fireman’s Fund Insurance Group

Document Processing and renaming of documents for upload from ework flow to filenet programs. Up to 450 documents daily. Entering Data into appropriate fields.

Quality Audits of and uploading documents uploaded into system (filenet).

Team Leader: Problem solving, Communication between workers and Supervisor/Management/IT.

Training new workers in using the computer

Document Imaging, Scanning of claims documents.

Office Support Services. Email faxing and scanning, WC Claims Processing for adjusters, etc

Verizon Wireless 11/14

to 1/15

Seasonal Position : Call Center . Answered and directed customers to appropriate departments for services. Assisted with customer’s needs.

Atkinson Youth Services, Inc

04-2016 -

04-2019

03-15 to

08-17

1999 - 2014

Manager/Customer Service

Front office clerk, Executive Director Secretary, Assistant Office Manager

Maintaincd agency's cell phone accounts

Developed and managed non-profit thrift store for the foster children over period of 14 years.

Developed Auto Donation Program

Face to Face/Phone and Tech communications with donors, customers, foster parents, group home parents and clients

Maintained vehicles records and insurances for fleet and donated vehicles.

Conducted Auctions

Purchasing of Equipment. Researching cost savings for purchasing.

Research physicians and companies prior to contracting with them.

Assistant to agency's Child Psychiatrist for 11 years. Kept Confidential Client Files in secure locked filing system. Transcribed Session Notes (audio file) printed and collated docs into client files. Submitted Legal Docs/Forms to appropriate court system, attorneys, social security dept, etc. Communicated with County Social Workers/Child Advocates and in house Social Workers

Managed maintenance department and supervised staff. Purchasing of supplies and assignment of repair/maintenance duties.

Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.

Implementation of various fundraising ideas for the thrift store. Supervised staff and volunteers. Conducting staff meetings.

Scheduling of employee hours and work assignments for staff and volunteers.

Payroll Timekeeping/Online Payroll Systems Administrative Access

Payroll Submissions

Accounts Payable/Receivable. Vendor Tracking

St. Vincent de Paul Thrift Store

1998 - 1999

Customer Service

Cashier, Dispatcher

Donation Processor/Sorter.

Re-Organization of Floor Plan to create a better look and feel of the store.

Kept donor records and driver routes, deliveries to customers and donation pickups.

Education

American River College, Sacramento, Ca

2003

Associate of Arts: Business

Bachelors In Progress

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