KRISTOPHER HYNDMAN

Phoenixville, PA 317-***-**** ad2luk@r.postjobfree.com linkedin.com/in/kris-hyndman-03a90a2

CONFIGURATION MANAGER INFRASTRUCTURE & DEV TOOLS ADMINISTRATOR

Trusted Engineer with 20+ years in enterprise solutions and complex software environments for Fortune 100 companies, spanning the Finance, Manufacturing, Government, and Healthcare sectors.

A results-oriented business driver with solid interpersonal and communication skills, possessing a versatile background in release and configuration management within the software engineering industry. Experienced in providing C-level consulting on software implementations, business process automation, and industry best practices within regulated industries including CFRs, HIPPA, HITRUST, and GDPR. A dedicated team player who excels independently and collaboratively while focusing on achieving impactful solutions.

CORE COMPETENCIES

Development Tool Administration Requirements Management Software Configuration Management Project Implementation & Delivery Demos, POCs, & Presentations Training & Mentoring Problem Resolution & Troubleshooting Business Process Automation Modernization Build & Deployment Automation Enterprise System Upgrades & Migrations

IT SYSTEMS & TOOLS:

Business Process Mgmt: CP4BA BAW Content & Doc Mgmt: FileNet Datacap Process Optimization & Analysis: Process Mining Business Decision Mgmt: ODM Robotic Process Automation: Digital Workers Cloud & Containerization: Kubernetes AWS Azure GCP IBM Cloud Red Hat OCP Docker Data & Analytics: Watson Explorer Watson Discovery DataStage Elastic Search Splunk AI & Chatbots: Kore AI Code Quality & Dev Tools: SonarQube BitBucket Jira Bamboo Jenkins Maven Eclipse Rational RAD IBM Rational Suite App Monitoring: AppDynamics Message Queue & Integration: Active MQ Kafka App Servers: WebSphere BizTalk OS: Red Hat Linux VMWare Windows Server Service Mgmt: ServiceNow BMC Remedy SharePoint Productivity: Microsoft 365 Maintenance Mgmt: Maximo

PROFESSIONAL EXPERIENCE

IBM, US Industry Market Sep 2021 – July 2023

Senior Business Automation Technical Specialist

Portfolio Diversification: Successfully deployed various technologies, including CP4BA, FileNet, Datacap, Process Mining, BAW, Digital Workers, BPM, and RPA, enhancing the organization's service offerings.

Tech Consultation & Modernization: Advised clients on containerization and application modernization strategies, aiding in adopting contemporary technologies and best practices in regulated environments.

Client Engagement: Demonstrated my ability to engage clients through prospecting opportunities and client calls, fostering valuable relationships and identifying business opportunities.

Strategic Deployment: Developed and executed effective DEV QA UAT PROD deployment strategies and low-code automation, contributing to increased time to market.

Technical Expertise: Constructed workshops, created compelling demos, and led successful proof-of-concept projects, showcasing technical proficiency, facilitating client understanding and regulatory compliance.

Customer Support: Proactively resolved support tickets and escalations, ensuring customer satisfaction and issue resolution.

Executive-Level Collaboration: Conducted meetings with client executives to discuss SAP to Cloud Strategy, providing strategic insights and guidance for decision-making.

Key Accomplishments:

Achieved $1.2M in data center savings by guiding Eli Lilly to migrate their Maximo and SAP (on-prem) infrastructure to Microsoft Azure, optimizing operational costs and enhancing financial efficiency.

Enhanced client satisfaction and service efficiency by integrating RedHat, AWS and IBM issue ticketing systems for Cloud PAK Technologies, OpenShift reducing downtime and frustrations within two months.

DEPARTMENT OF WORKFORCE DEVELOPMENT Sep 2020 – Sep 2021

Infrastructure Manager

Team Leadership: Provided mentorship and guidance to a team of Database Administrators, Application Administrators, and DevOps Engineers, OS (RedHat/Windows) system patching and troubleshooting ensuring efficient task prioritization and fostering professional growth.

Portfolio Mgmt: Led a diverse team leading Release Management, Containerized Applications, Monolith Applications, Business Automation, Security Implementation, Patching, Deployment Automation, and Problem Resolution, demonstrating versatility and adaptability.

Business Process Automation: Led automation initiatives, streamlining workflows and enhancing operational efficiency.

Exceeding Business Objectives: Spearheaded efforts to align technology initiatives, including Service Level Agreements (SLAs), compliance documents, and service fulfillment with organizational business objectives and goals, contributing to successfully attaining key milestones.

Disaster Recovery: Oversaw a critical Disaster Recovery project for Production OS & Critical Applications, ensuring the resilience and availability of essential systems in case of disruptions.

Document Capture Enhancement: Led the Business Automation Program for Release Mgmt Document Capture, optimizing document management processes and increasing efficiency.

Application Security: Provided expert advice and guidance on Application Security and Scanning, enhancing the security posture of applications and infrastructure.

Key Accomplishments:

Reduced Cyber Attacks by 90% in one month by deploying an F5 server with App Dynamics to monitor and block out-of-state and out-of-country IP addresses, safeguarding CARES Act payments to Indiana residents and critical financial resources.

Increased Message Intake/Outtake by 75% within one week by optimizing JVM settings and applying patches to resolve performance issues in ActiveMQ, significantly improving the efficiency of custom-written Java WebSphere applications.

RCR TECHNOLOGY Jul 2015 – Sep 2020

Configuration Manager Modernization Team Lead

Effective Leadership: Excelled as Infrastructure and Operations Administrator and Modernization Team Lead, providing leadership and guidance to ensure efficient project execution.

Client Engagement: Partnered with esteemed HIPPA regulated clients, including Deloitte, State of Indiana Family Social Services, and the Department of Workforce Development, establishing strong client relationships and delivering exceptional services.

Application Deployment: Oversaw the automation, Release Mgmt, build and deployment of containerized applications, IBM WebSphere Custom Web Applications, SQL Differential Scripts, WebSphere JARs, and Content Manager, ensuring seamless integration and functionality.

Microservices Mgmt: Demonstrated expertise in installing, monitoring, testing, configuration, migration, maintenance, and troubleshooting Docker, Native Kubernetes and Microservices, contributing to robust system performance.

Operations Support: Provided comprehensive support for various aspects, including OS (RedHat/Windows), file maintenance routines, network traffic, computer accounting, and advanced software programs, ensuring smooth operations.

Data Analytics & Reporting: Led the configuration and administration of dashboards and reporting tools, enhancing visibility into system performance and operational insights.

Dev Tools: Optimized version control and issue tracking as lead advisor for Source Control and Defect Mgmt systems.

Scripting: Streamlined development processes using advanced shell scripting, Perl, and Python skills for CI/CD pipelines.

Cross-Functional Partnerships: Collaborated effectively with business counterparts, Project Managers, Infrastructure and Operations teams, and Hosting Services, fostering a culture of teamwork and ensuring project success.

Key Accomplishments:

Reduced production deployment to 2-5 minutes with zero downtime by orchestrating a phased transition from Monolith architecture, including WebSphere migration and Java application containerization, enhancing operational efficiency.

Increased developer sprint productivity by 80% by migrating source control and defect management tools to GIT and Jira

ANTHEM NATIONAL GOVERNMENT SERVICES (NGS) Jan 2013 – Jul 2015

Configuration Manager Development Tools Administrator

Integrated Dev & Admin: Managed Team Foundation Server, IIS web server, and BizTalk, ensuring seamless operations. Enhanced reporting through custom templates and streamlined data exchange with SharePoint and MS Project Server.

Documentation & Training: Created SOPs for Release Mgmt, Configuration Mgmt, Development Tools Administration, promoting efficient workflows. Developed and updated End-User Training Materials, ensuring effective tool utilization and user competency.

Strategic Infrastructure Decision-Making: Played a pivotal role in advising the Center for Medicare and Medicaid Services on critical infrastructure decisions for healthcare.gov, contributing to sound technical strategies.

Deployment Leadership: Led the successful promotion of products into production deployment, including managing hotfixes and emergency deployments in controlled Production environments, ensuring minimal disruptions.

Source Code Mgmt: Managed source code transitions across environments, ensuring version control and integrity.

IT Collaboration: Facilitated corporate IT partnerships and led artifact creation for application technical build-outs.

ADDITIONAL EXPERIENCE

Liberty Mutual Insurance Senior Systems Engineer Roche Molecular Systems Configuration Manager Fusion Alliance DevOps Administrator Eli Lilly Business Analyst Stelex FDA Regulatory Consultant

Configuration Mgmt: Directly responsible for leading regulated projects, including composing Configuration Management Plans, Project Plans, tracking tasks and facilitating team process.

DevOps: ClearCase Administration, VOB and View Server Builds, VOB Migration, Upgrades, Maintenance and Automation. ClearQuest schema designer and Defect Management.

Compliance: Performed validation and qualification studies IQ/OQ/PQ of pharmaceutical manufacturing processes, equipment, pharmaceutical excipients and actives. Emphasis on training in cGMP’s, GLP's, GCP’s and USP 23 Regulations (Tripartite Guideline).

Laboratory and Medical Device Documentation: Responsibilities included writing SDLC documents for automated instrumentation including, but not limited to; Accu-Chek, Beckman Coulter Capillary Electrophoresis, Stago STA-R automated coagulation analyzer, MIDI Sherlock Microbial Identification System, Varian SpectrAA 220 Fast Sequential (FS) System, Varian ICP-OES System, Sievers 800 Total Organic Carbon Analyzers, Molecular Devices Threshold System, Molecular Devices SpectraMax and VersaMax Microplate Readers, Thermo-Nicolet Avatar 370 FT-IR, Thermo Spectronic UV1 Spectrophotometer, Hamilton Microlab 4000, and Yokogawa Digital Chart recorder validation.

Business and Systems Analyst: Oversees the evaluation of business and system requirements and project deliverables related research on business and technical trends and dependencies.

Leadership: Assisted other Analysts with conducting business research by gathering data, identifying options, performing cost-benefits analyses, and creating non-routine reports with detailed analyses and proposals to create or revise management policies, business processes and services provided to customers.

EDUCATION

BA in General Science (Focus on Chemistry), Rutgers University New Brunswick, NJ

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