Customer Service Visual Merchandising
Resume:
Tammy L. Wallace
Taftville,Ct 06380
*********@*****.***
Customer Service Professional
Profile
Customer focused professional offering sales experience in management, luxury retail and sales. Outstanding interpersonal and communication skills, verbal and written. Detail oriented, focused, organized, and adept in multitasking. Proactive troubleshooter able to identify problems and implement solutions. Ability to set up and maintain visual merchandising.
Core Skills
Client Relations
Customer Needs Assessment
Customer Retention
Customer Satisfaction
Sales Strategies
Upselling
Cross-Selling
Staff Development and Training
Visual Merchandising
New Product Introduction
Employment History
Dunkin Donuts Griswold,Ct 2016 to 2021
Store Manager
Maintained excellent internal and external customer service
Established and maintained weekly and monthly sales goals
Devised and implemented weekly schedules and daily assignment charts
Delegated daily workflow
Ordered weekly inventory while complying with budget
Hired and trained new employees
Excellent problem resolution
Held employees accountable for good and bad behavior
Maintain daily cash and deposited
Tallied and evened out all drawers and money
Ran the everyday operations of the store
Calibrated and repaired equipment
Cvs Pharmacy Plainfield,Ct 2013 to 2016
Shift supervisor
Maintained excellent customer service
Proficient in pos system
Implemented and executed new rules according to store standards
Counted and balanced all drawers in stores
Completed daily deposits
Proficient in payroll and establishing weekly schedules
Resolved customer complaints with efficiency in a timely manner
Helped design and execute yearly inventory
Trained new employees
Pandora MGM Grand at Foxwoods, Mashantucket, Ct 2009 to 2012
Sales Consultant
Implemented and maintained visual merchandising for the store
Provided excellent creativity when designing customer and display jewelry
Established relationships with customers
Trained new employees in product knowledge and company policies
Priced, stocked, organized, and ordered, and kept record of all inventory
Dunhill MGM Grand at Foxwoods, Mashantucket, Ct 2008 to 2009
Sales Consultant
Provided excellent internal and external customer service
Ordered and shipped specialty items
Measured, fitted, and prepared suits for tailoring
Established and maintained personal clientele
Communicated with clients thru personal, phone, mail contact
Walgreens Pharmacy, Norwich, Ct 2006 to 2008
Pharmacy Tech
Input prescription, customer, and insurance information
Filled and sorted prescriptions
Recorded and resolved issues and concerns
Recorded and stocked all medications
Provided excellent customer service at all times
Obtained CT Pharmacy Tech certification
Toyota of Colchester, Colchester, Ct 2003 to 2006
Customer Relations Manager
Continuously maintained strong customer relations
Resolved customer concerns and complaints
Notified upper management of complaints and concerns and implemented policies and procedures to avoid future incidents
Trained new employees
Monitored and scheduled customer vehicle maintenance
Helped company obtain President's Award for outstanding customer
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