Customer Service Claims Adjuster

Michael Martin

**** ******** ** ******, ** ***** 540-***-**** *****************@*******.***

OBJECTIVE

-My objective is to obtain a remote Entry Level Claims Adjuster position, whereby I may utilize my broad insurance knowledge and outstanding customer service skills to create a successful new career.

EDUCATION

1996 Virginia Tech Blacksburg, VA B.S., Finance

LICENSES

Virginia Resident Life Health and Annuities

Non-Resident licenses in AL, AK, FL, IA, KS, MI, NC, ND, NJ, OH, SC and TN

EXPERIENCE

2021 – Present Willis Towers Watson Remote Benefits Advisor

Sales of Medicare and non-Medicare health insurance products in various states

Assist with enrollment into employer sponsored HRA plan or making plan selection using Premium Tax Credits

Aids educates the customer on the reimbursement claims process

2020 – 2021 Sykes Remote Quickbooks Online Customer Service Representative

Troubleshooting and problem solving of low to complex software, billing and payments issues

2019 - 2020 TempurPedic Duffield, VA Materials Handler

Safe accurate and efficient operation of forklift

Provide accurate and timely delivery of materials for processing in order to minimize downtime and enhance maximum productivity

Accurate inventory control

2017-2019 Wal-Mart Jonesville, VA CAP2 Associate

-Efficient, safe and accurate reception of freight into the receiving area utilizing powered lifting equipment and teamwork

-Accurately check invoices for precise order delivery

-Staging of goods to be distributed throughout the sales area

-Accurate stocking of various areas, while maintaining excellent customer service

-Price changes and inventory control

-Use of PLE for moving various freight as needed (forklift, walkie stacker, electric pallet jack)

2016-2017 Risk Management Programs Roanoke, VA Claims Associate

Administration of insurance claims, including workers compensation, student accident and property damage claims for municipalities and partnering government entities

First Notice of Loss contact point for all claims in assigned territory

Responding to customer inquiries and maintaining claim information

Operate within a team environment to accurately make most informed decisions within confines of the Virginia Insurance Risk Pool contract guideline

Effectively communicate with claimants and VIRP members to provide comprehensive communication regarding the claims process

2008-2016 UPS Roanoke, VA Package Handler / Sorter

Ensure accurate package distribution while maintaining maximum productivity and safety practices

Operate lifting and transporting equipment (i.e. forklift, train, and electric pallet jack) with maximum efficiency and safety

Safety Committee Co-Chair for 3 years in which safety oversight is managed and continual improvement practices are introduced

2012-2013 Home Depot Roanoke, VA Pro Loader

Work with Pro Desk to achieve efficient and accurate order fulfillment, using various PLE as required

Receipt of goods, overseeing accurate invoicing

Providing outstanding customer service and sales assistance

2004-2007 Myers Insurance Agency Pennington Gap, VA Managing Agent

Responsible for all day to day activities of agency such as: sales of all new property and casualty policies, payment processing; policy endorsements, and customer correspondence

Issuance of payment and performance bonds

Daily cash management including payments, collections and deposits

2002-2004 GEICO Fredericksburg, VA Sales Management Trainee /Team Lead

Supervised team of ten Sales Representatives: providing performance review, motivation and quality control

Participated in special projects such as Delight and Review Team that educated customers on policy coverage and services

Obtained property and casualty licenses for VA, DC, MD, DE, OH, WV, TN, CT and GA

-Direct sales of new auto policies via telephone and internet

1999-2001 Home Shopping Network Roanoke, VA Sales Supervisor

-Won Team of the Quarter award six consecutive times

-Awarded Best Overall Supervisor for 2000

- Provided leadership and motivation to over 50 sales representatives in order to achieve project quality and production objectives

-Administered counseling, positive reinforcement and corrective action as needed to meet departmental and client standards

-Reviewed daily statistics and reports to ensure accuracy of procedures, client specifications and productivity standards

1998-1999 First Union Roanoke, VA Licensed Financial Specialist

-Obtained Series 6 & 63 licenses

-Primary responsibilities included investment counseling, retirement planning, loan decision making, and new account opening -Educated teams of employees in areas of investment product knowledge and referral quality

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