Cheryl L. Tobasco

***** ****** ******* ****

Nokesville, VA 20181

571-***-**** // ad2lt9@r.postjobfree.com

Professional Summary

Exceptional team leader, solution-focused manager, and analytical problem-solver dedicated to providing world class customer relations and company success. Recognized for leading, training, and motivating high-powered, customer-focused teams committed to enhancing client interactions and boosting performance. Proactively applies independent decision-making skills, keen attention to detail, and sound judgment to deliver best in

class results.

SKILLS

Manage Budgets

Train Employees

Employee Scheduling

Resource Management

Front-End Operations

Sales Quotas

Managing Customer Needs

Service Orientation

WORK HISTORY

09/2019 to 08/2023 Key Holder

Jos. A. Bank Clothiers, Inc. – Gainesville, VA

Trained and supervised new employees to apply best practices in customer service and store operation

Streamlined opening and closing procedures as integral member of store staff.

Managed store personnel be delegating tasks and supervising daily operations

Managed customer needs and delegated tasks employees for optimal coverage.

Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Met sale targets consistently for each shift by positively engaging customers and delivering high level of service.

Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

09/2015 to 09/201 Key Holder

Jos. A. Bank Clothiers, Inc. – Gainesville, VA

Trained and supervised new employees to apply best practices in customer service and store operations.

Managed store personnel

Scheduled employees, prepare bank deposits and drafted sales reports.

Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening

Met sales targets consistently by positively engaging customers and delivering high level of service.

10/2013 to 6/2014 S Sales Representative

Estee Lauder Macys – Fairfax, VA

Worked closely with shift manager to solve problems and handle customer concerns

Increased sales and customer satisfaction through personalized service.

Actively engaged customers with general assistance and information on merchandise

Answered customer questions about products and services, helped locate merchandise, and promoted key items

Merchandised and organized products in visually appealing displays for optimal sales

Information on previous relevant Management and Sales experience offered upon request

EDUCATION

Master of Arts: Business Organizational Management

Human Resource Concentration

University of La Verne – La Verne, CA

Bachelor of Arts: Textile Management and Marketing

Philadelphia College Of Textiles and Sciences – Philadelphia, PA

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