April Wright, NRCCS, NRCAHA

**** *. **** ******, ************, PA 19141 215-***-**** ad2lss@r.postjobfree.com

Professional Summary

Administrative professional with over five years experience in payroll operations. Seeking to contribute experience and apply knowledge gained from recent certifications in medical office and accounts.

Relevant Certifications

Digital Patient Records Certification (DPRC)

International Computer Driver’s License (ICDL)- Microsoft Office, Excel & Outlook

Nationally Registered – Certified Administrative Health Assistant (NR-CAHA)

Nationally Registered – Certified Coding Specialist (NR-CCS)

Professional Experience

Claim Reconsideration Representative, Contemporary Staffing Temporary & Permanent Services, Health Partners Plans Philadelphia, PA 07/2022 – Present

Answer forced calls from HPP Providers regarding claim status

Place claims for re-review as needed

Explain product needs & claim denials

Adhere to scheduled breaks & lunch according to ATS

Front Desk Receptionist, H&R Temporary & Permanent Services, Philadelphia, PA 10/2021- Present

Arrive on time as scheduled

Immediately start working answering telephone in a timely manner

Provide customers with necessary information and appointments as needed

Proactive for upcoming appointments ex. Reminders

Checked Insurance

Performs all other duties requested by Doctors

Quality Assurance Analyst, Contemporary Services Corporation, Ewing, NJ, 10/2020 – 02/20

Checked all outgoing mail to mortgage clients and borrowers for accuracy

Put together the files to prepare for uploading

Uploaded files to be forwarded to offsite vender to mail

Commented and closed tasks for previous day's closed cases of complaints and research request

Administrative Assistant, Randstad US., (Ryder System, Inc.) Philadelphia, PA, 03/2017-05/2017

Data Entry, receiving trip sheets and verifying data in the system and entering data for billing/ payroll

Dispatch, creating trips in the system and dispatching them to drivers

Creating trip sheet from the system and sending them to customers and location managers

Auditing files and driver logs for violations

Dental Receptionist, Alpha Dental Care, Philadelphia, PA 1/2017-3/2017

Responsible for answering calls within 2 rings

Verified patient insurance

Receiving phone messages and returning calls within a timely manner

Scheduling appointments via Dentrix

Calling patients to remind of 6month cleaning and scheduling those

Payroll Coordinator, Always Best Care, Philadelphia,PA, 9/2016-1/2017

Responsible for obtaining, reviewing, correcting and processing timesheets for current and retro payroll for 1163 employees via Primepoint payroll system

Promtly calling employees for timesheets not received

Ensured all wage garnishments and direct deposits were included in payroll

Resolved all internal & external payroll inquiries as well as problems in a professional and courteous manner

Processed manual checks

Department Secretary, The Bettinger Co., (Temple Kornberg School of Dentistry) Philadelphia, PA, 10/2014- 06/2016 & 03/2012-08/2012

Supply incoming & outgoing phone service for appointment setting

Maintain Student files via Excel

Execute all Doctor’s requests in a timely manner

Maintain and distribute patient records

Intern, Jefferson Medical Care, Philadelphia, PA, 12/2011 – 01/2012

Provided administrative support to medical office including faxing prescriptions, ordering prescriptions, contacting patients, and handling doctor requests.

Scanned confidential medical records to create electronic health records.

Entered data into Excel spreadsheets for ease of information access.

Payroll Assistant, REMX, Philadelphia, PA, 11/2008 – 06/2009

Checked 1500 timesheets for accuracy and prepared for processing for bi-weekly payroll

Provided assistance via telephone and in person for customer inquiries, issues and requests

Responsible for new hire paperwork accuracy, system input, W-4 and management of employee records via ADP PC

Payroll Tax Analyst Assistant, Relevante, Media, PA, 10/2006 – 12/2007

Responsible for obtaining local and state weekly, semi-monthly, quarterly end of the year and UC taxes for all employees nationwide via Winteam systems and forwarding payments to corresponding localities

Responsible for updating payroll, wage garnishments, payroll discrepancies etc.

Maintained all local and state rate information in Winteam systems as acquired

Payroll Specialist, KenCCID, Philadelphia, PA, 11/2004 – 06/2006

Solely responsible for obtaining, reviewing, correcting processing, posting and transmitting timesheets and e-time extractions for the bi-weekly payroll

Ensured all status changes company enrollments pension, insurance and wage garnishments are included in payroll

Academic Coordinator, Drexel University, Philadelphia, PA, 09/2001 – 03/2004

Responsible for promptly processing all incoming calls, mailings and faxes related to currents student and alumni requests

Processed Change of Grades, class registrations and all written and oral correspondence

Interviewed, over-saw and delegated work for the 2 subordinate work study students

Education

Temple University: Health Information Professions Program, Philadelphia, PA

Medical Office and Accounts Training; Electronic Health Records, 11/2011

Drexel University, Philadelphia, PA

Medical Coding and Billing Course, 2003

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