Customer Service Representative
Resume:
Shrijana Ayer
Customer Service Representative *-*4 Close Avenue,
Cambridge, Ontario
ad2lsb@r.postjobfree.com
PROFESSIONAL SUMMARY
To secure a challenging customer service role where I can utilize my skills and experience to deliver exceptional customer service and exceed customer expectations.
SKILLS
Excellent verbal and written communication skills to interact with customers effectively and professionally.
The ability to listen attentively to customers, understand their needs, and show empathy.
Maintaining composure and patience, especially when dealing with frustrated or irate customers.
Demonstrating understanding and genuine concern for customers' issues and emotions.
Analytical thinking to identify and resolve customer problems and challenges quickly.
Thorough knowledge of the products or services offered to assist customers with their inquiries accurately.
Flexibility in handling various customer needs and preferences.
Skills to manage and de-escalate conflicts or difficult situations professionally and effectively.
Efficiently managing time to address customer inquiries and issues promptly.
Proficiency in handling customer interactions through various channels, such as phone, email, chat, and social media.
Familiarity with customer service software, CRM systems, and other tools to manage customer interactions efficiently.
EXPERIENCE
Education Consultant Interlace Studies Kathmandu, Nepal 2 years
Provide personalized academic and career guidance to students, helping them make informed decisions about their educational paths.
Conduct assessments to identify students' strengths, weaknesses, and goals, and develop customized plans accordingly.
Assist students in the application process for colleges and universities, including document preparation and submission.
Organize workshops and seminars on college admissions, financial aid, and scholarship opportunities.
Maintain up-to-date knowledge of educational trends, institutions, and scholarship programs.
Customer Service Representative Manjushree Finance Kathmandu, Nepal 1 year
A strong understanding of banking products, services, and financial terminology to provide accurate information and advice to customers.
Excellent verbal and written communication skills to interact with customers clearly, professionally, and with a high degree of confidentiality.
The ability to listen attentively to customers to understand their financial needs and concerns.
Analytical thinking to identify and resolve customer issues, including transaction discrepancies and account-related problems.
Demonstrating understanding and empathy for customers' financial concerns and difficulties.
Maintaining composure and patience, especially when dealing with customers who are stressed or frustrated due to financial issues.
Proficiency in handling customer inquiries and transactions through various channels, such as in-person, phone, email, chat, and online banking platforms.
Identifying opportunities to promote additional banking products or services to customers.
Adherence to strict security and confidentiality protocols to protect customers' sensitive financial information.
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EDUCATION
Bachelors of Business Administration Feb 2016 – Dec 2021
Pokhara University, Kathmandu, Nepal
Intermediate Level
HSEB, Kanchanpur, Nepal Oct 2014 – Sep 2016
School Leaving Certificate Examination
National Examinations Board, Kanchanpur, Nepal June 2004 – Sep 2014
Hobbies and Interest
• Hiking
• Photography
• Dancing
• Singing
REFERENCES
Ashish Thapa
Dominos, Cambridge
ad2lsb@r.postjobfree.com
Contact this candidate