Yavonne Lino

ad2lrw@r.postjobfree.com Federal Way, WA 253-***-****

• COLLECTIONS SPECIALIST

Civil/Medical Services Account/Patient Services Administration Expertise Dynamic civil debt collection specialist offers over 7 years of successful collections specialist expertise with a strong financial litigation background; delivering high-quality work; emphasizing excellence in customer negotiation and escalation as a detail-oriented employee and supervisor. Word, Excel, PowerPoint, Patient Scheduling, Payment Follow-up Training and Certifications:

Accounting (Acct) 101 Gen Acct 120 Business Management 220 Billing/Collection Specialist Certificate Completed Jul 2000 Paralegal Certificate. Completed Jan 2006 Central Accounting Officer Course Certificate Completed Jul 1996 PROFESSIONAL EXPERIENCE

Consumer Direct Care Network 11/15/21 to 06/20/22 Administration Coordinator 40 hours per week

• Responsible for handling customer service, including outbound phone calls, emails, messages, and/or chats.

• Coordinated and managed daily intake and referral processes to ensure positive business growth and development.

• Processed client and attendant enrollment paperwork.

• Coordinated authorization processes and met general customer service objectives to ensure positive business growth and development.

• Handled specialized tasks and/or projects as assigned.

• Responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as supporting day-to-day operations, and client advocacy.

• Too many of my coworkers were getting COVID19.

Total Wine & More, Federal Way, WA 98003 06/01/18 to 03/18/20 Cashier (Front End Team Member) Part-Time 15 hours per week

• Self -quarantine because of COVID19 per Doctor's letter

• Delivered exceptional customer service by greeting and establishing a rapport with customers while informing them of Total Wine & more products and services. Direct customers to and through checkout lanes to minimize register lines.

• Processed transactions efficiently, including unloading carts, placing products on the belt, and bagging/boxing/loading packages. Verified customer identification and adhered to all minor policies.

• Accurately handled cash, checks, credit cards, travelers' checks, gift cards, and coupons. Balanced a register drawer.

• Proactively approached customers to identify their needs, providing recommendations that connect them to the right product.

• Assisted with stocking and maintaining inventory levels; communicated any inventory issues/concerns to leadership.

• Maintained store safety standards.

Department Social & Health Services (DSHS), Home & Community Services 40 hours per week 11/01/12 to 04/15/15 Financial Services Specialist 2 40 hours per week

• Planned, developed, and provided Long-Term Care (LTC) services for persons with disabilities and the elderly who may need state funds (Medicaid) to help pay for them.

• Each month determined 100 expedited cases for eligibility.

• Analyzed written and oral information during the interview; obtained and reviewed necessary data documentation and verification for each program of assistance as it relates to the recipients’ specific circumstances.

• Established eligibility for financial, medical, and food assistance and then issues benefits when appropriate.

• Met with customers to determine if they qualified for LTC.

• Explained program requirements and if services were available.

• Referred clients to both mandatory and optional services and to other agencies as required.

• Processed applications and issued benefits (if eligible).

• Maintained an ongoing caseload of 600.

• Used interpreters when appropriate.

Department of Justice, United States Attorney’s Office, Financial Litigation Agent, GS-0986-8

(RETIRED) 40 hours per week 07/01/02 – 07/09/09

• RETIRED

• Processed each month over 500 difficult and complex civil debt collection claims referred from agencies and emanating from criminal judgment and commitment (J&C) orders.

• Efficiently each month researched over 1,000 hidden assets of debtors for debt payment.

• Proficiently provided each month with over 1,000 pieces of legal research and documentation in support of debt collection litigation for civil and criminal crimes.

• Actively maintained over five comprehensive databases of all necessary information on debtors owing money to the Federal Government.

• Recommended and prepared changes to letters sent to defendants.

• Encouraged and trained new employees.

• Collected over $4,000,000 from one company.

• Honored five cash awards for outstanding collections. Madigan Army Medical Center (MAMC), Medical Services Account, Patient Admin Billing & Collection Technician, GS-0503-05 40 hours per week 01/00 – 07/02

• Responsible for processing over 300 broad ranges of claims, including billing and collection for civilians-in-emergency.

• Effectively determining eligibility for care, the appropriate mode of collection, primary payee, appropriate cost of service, and billing documentation.

• Actively served as a liaison with the DSHS, the State of Washington Department of Labor & Industry, and private insurance carriers, providing information on new billing methods and rules.

• Successfully developed new collection strategies in support of overall company objectives.

• Consistently ensured coding is performed in a manner that allows proper data input into the computer system.

• Processed over 100 daily and 1,000 monthly invoices and receipts attached supplemental documents and kept informational notes.

• Honored two cash awards for outstanding customer service. Madigan Army Medical Center Adult Primary Care Clinic, Fort Lewis, WA 05/98 – 1/00 Patient Service Representative:

• Performed clerical functions as part of Adult Primary Care Team Supporting an identified group of physicians and patients.

• Greeted/registered and checked-in patients upon arrival in a courteous and respectful manner.

• Assisted members of the care team by processing all forms, business messages, and referrals.

• Performed a variety of clerical duties including mailing, logging, copying, retrieving information, faxing, and operating standard office equipment.

• Processed referral orders and/or pre-authorizations.

• Coordinated appointments and ancillary services.

• Scheduled appointments with 95% accuracy.

• Coordinates patient instructional/educational activities.

• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments Career Overview:

Program Support Assistant: Dept of Environmental Science, Industrial Hygiene Division, Landustl Army For Germany 1998 – 1998 40 hours per week

Secretary: 21t TAACOM Army Fort, Kaiserslautern, Germany 1999 – 1998 40 hours per week Security Assistant: 21st TAACOM Army Fort Kaiserslautern, Germany 199*-****-** hours per week Accounting Technician: 26

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AFS/RAFP Accounts Payable Unit, Ramstein Air Force Base, Germany 1994- 40 hour per week

Child Support Enforcement Officer: Dept of Social Services, : Dept of Social Services Office, Columbia 19 1993 40 hours week

Correctional Officer: Richland County Detention Center, Columbia, SC 198*-****-** hours per week Inventory Management: U.S. Air Force 198*-****-** hours per week

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