SCOTT MURDOCK

Pembroke, MA ad2lrj@r.postjobfree.com 339-***-**** linkedin.com/in/scottmurdockba/

Senior Business Analyst

Accomplished and results-driven senior business analyst with 20+ years of experience in business analysis, requirements gathering, and the system development lifecycle. Critical thinker and analytical decision-maker with in-depth knowledge of agile and waterfall methodologies, adept at conducting thorough business analysis and leveraging insights to inform long-term strategy development and ensure effective execution of system development and process improvement projects. Hands-on leader, excellent communicator, and creative problem-solver who excels at managing high-performing teams and serving as a key strategic advisor for senior leaders.

AREAS OF EXPERTISE

Business Analysis Requirements Gathering Agile & Waterfall Methodologies

Use Cases Documentation System Development Lifecycle

Jira & Confluence in Agile Environments Test Cases Team Leadership

Business Process Improvement Strategic Planning Written & Verbal Communication

PROFESSIONAL EXPERIENCE

SENIOR BUSINESS SYSTEMS ANALYST – John Hancock June 2022 – Present

Works within an agile environment and writes epics, features, and stories to support various retirement websites. Gathers application details from developers and application owners and manages documentation of all retirement applications.

Enabled data-driven decision-making about updating and replacing retirement systems by communicating with teams from each system group, gathering and documenting information, and generating actionable reports for senior leadership.

Leveraged superb leadership and organizational skills to assume Scrum Master responsibilities for a key project after the previous Scrum Master was let go, execute various duties in Jira, and lead the successful transition to a new Scrum Master.

Ensured on-time and within-budget execution of 2 key projects by serving as Scrum Master, updating Jira from sprint to sprint, and regularly analyzing project progress to properly align daily activities with project goals and objectives.

Optimizes project delivery by providing hands-on guidance to internal teams, implementing agile methodologies throughout all project phases and evolution of the delivery cycles, and creating a documentation framework to reinforce best practices.

Demonstrates excellent leadership skills by providing ongoing coaching and mentoring to project teams, setting performance goals and expectations, and delegating daily assignments and project tasks.

SENIOR BUSINESS SYSTEMS ANALYST – SoftWorld December 2020 – April 2022

Served as a member of the lending team at Santander Bank and created a loan payment service for web and mobile phone users. Gathered requirements and created business requirements documents, worked with subject matter experts (SMEs) and product owners to define technical requirements and project tasks, and collaborated with quality assurance (QA) teams to develop test plans.

Achieved significant cost savings by playing a key role in launching an automated loan payback system, including successfully joining the project team after the project had started and collaborating with product owners to define technical requirements.

Enabled the smooth rollout of a new feature tracking system called PEX by identifying a crucial error, working closely with the development team to resolve the issue, and communicating the error and resolution to the rest of the operations team.

Received an award at Santander Bank after consistently demonstrating the ability to rapidly gain understanding of complex information, as well as serve as a steady leader and subject matter expert for team members.

Improved productivity by working with the operations team to move manual tasks to an automated system called Appian/PEX, including meeting with SMEs, building Appian/PEX templates, gathering requirements, and testing the system.

SENIOR BUSINESS SYSTEMS ANALYST – Power4 December 2019 – February 2020

Served as a business analyst for 2 agile teams using Jira and Confluence to develop and maintain participant-facing web pages for a bank. Worked closely with the Scrum Master to set up and lead agile story grooming meetings for multiple projects.

Enhanced web page performance and functionality by collaborating with QA teams and product owners to identify and document defects and add them as stories to agile sprints.

Guided long-term strategic decision-making by developing reporting and analysis presentations for senior management.

SENIOR BUSINESS SYSTEMS ANALYST – Cognizant August 2017 – August 2019

Supported numerous key projects, including collaborating with QA teams, writing SQL queries, and creating application functional documents (AFDs). Met with various internal teams and client stakeholders to gather technical requirements.

Reduced expenditure by collaborating with technical teams to gather 401(k) statement data, identify data sources to populate statements, and build a system that compiles data for the new vendor, enabling the company to retire its old system.

Improved team performance by employing measurable metrics to track completion of project milestones and requirements.

SENIOR BUSINESS SYSTEMS ANALYST – Voya Financial April 2004 – August 2017

Wrote user stories and provided critical support and expertise to multiple projects of varying size and scope, including waterfall projects with AFDs and use cases and agile projects using VersionOne.

Led successful design and launch of an automated clearing house (ACH) payment system by working with development and QA teams to code and test the project, creating use cases, and writing an AFD describing system requirements and coding needs.

Facilitated the creation of an enrollment system for a client’s 401(k) plan by writing user stories for each sprint, participating in regular project meetings, and creating technical documentation to support back-end Oracle and OmniPlus development.

Employed in-depth technical knowledge to assist with a project using Google Analytics to identify the most-used pages of the front-end Participant Web project, including writing an AFD and use cases, gathering data, and creating reports for stakeholders.

Played a key role in migrating to an OmniPlus back-end system and Participant Web/Oracle front-end system by analyzing the downstream effects, documenting the impact on 27 applications and the front-end systems, and writing use cases.

Recognized by senior leadership with several awards for serving on the team that significantly reduced expenditure, as well as contributing individually to multiple key projects.

ADDITIONAL PROFESSIONAL EXPERIENCE

Software Developer State Street Bank / CitiStreet

EDUCATION & CERTIFICATIONS

Master of Science in Finance Boston College

Bachelor of Science University of Lowell

TECHNICAL SKILLS

SQL ALM Java JavaScript C HTML Visio Microsoft Office

VOLUNTEER EXPERIENCE

Citizen Scientist Audubon Society June 2011 – August 2016

Daily Volunteer Various Soup Kitchens in Quincy, MA April 2011 – July 2016

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