CRYSTAL MANCINI

*** ****** **. ************* **, 12118 • 518-***-**** • ad2lri@r.postjobfree.com

MEDICAL BILLING & CODING SPECIALIST

KEY ADMINISTRATION SKILLS

• ICD-9 & CPT Coding

• HCPCS Level II Coding Anatomy & Physiology

• MS Office

• Payment Posting

• Medical Terminology

• Medical Insurance

Online & Paper Claim Submission

•

Medical Software

• Insurance Authorizations

• Medical Billing & Reimbursement

•

Claim Appeals

•

HIPAA Compliant

• Patient Needs Management

• Administrative Support

EDUCATIONAL QUALIFICATIONS

Branford Hall Career Institute, Medical Billing and Coding, President's List - 3.6 GPA, 2014 PROFESSIONAL EXPERIENCE

Vanderbuilt Medical Center Nashvill Tn.

2017-sept 2023

Medical Receptionist

Answer unit phone, Direct calls to nurses, admitted patients to the unit, also discharged patients, track patients when leaving the unit for procedures or tests . Tracked unit equipment, printing and distributed daily assignments and nurses phone assigned nurses to their patients using responder 5, requesting IT support and unit repairs, and nutrition orders, request for environmental services if needed and other unit support. MIDTOWN ACCIDENT AND INJURY

Appointment Clerk/Medical Receptionist

MAY

2017-CURRANT

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. HARMONY MILLS PEDIATRICS

Appointment Clerk/Medical Receptionist

NOV.

2011-NOV. 2016

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. STEWART'S SHOPS Mechanicville, NY

Sales/Cashier

Position Title: Sales/Cashier

Exemption Status: Non-Exempt

Basic Function:

Aug. 2012-Jun 20

A Sales/Cashier is responsible for maintaining Guest Service as per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy/Store standards. DUNKIN DONUTS Clifton Park, NY

Shift Leader

SHIFT LEADER

Responsibilities Include:

Sep.2009-Aug.20

Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests' needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift. Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification. MARKET INSIGHTS Clifton Park NY

Out Bound Call Center Surveys

• Job Description: Called consumers and conducted surveys for all services under the telephone company, SBC, which also included inquiring about internet and satellite services; operated in call-center environment and made sure work area was clean by the end of every shift NEW YORK STATE EPIC Albany NY

Call Center rep

Description: Call Center Representative

Jun.2008-Nov.20

July 2006 - March 20

Call Center Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. PROFESSIONAL DEVELOPMENT

Professional Achievements

Achieved shift leader at DUNKIN DONUTS. 15+ years in customer service and relations

• Graduating Branford Hall in March 2014

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