Raisia R.

Walker

***** ******* ***** *****, *******, TX

77047

713-***-****

ad2lqz@r.postjobfree.com

Knowledgeable senior level Administrative Assistant Professional with 30+ years of experience in Human Resources, Employee Benefits, and Payroll with excellent customer service and organizational skills. Experience

DECEMBER 2013 – MARCH 2022

Senior Administrative Coordinator

UTHealth Houston, School of Public Health

1200 Herman Pressler, RAS W-130G, Houston, Texas 77030 Supervisor: John Rayburn, Director of Administrative Services, Office of the Associate Dean for Management

Ph: 713-***-****

Lead Administrative Coordinator responsible for daily business operational and financial management of several departments within the School of Public Health. Prepare, submit, and track the school’s personnel actions; funding change requests, employee percent time changes, processed all departmental transfers for staff and faculty, processed all employee status changes and promotions, responsible for the processing of all stipend and one-time payments for grant funded programs trainees and interns. Prepare, review, and approve all retroactive personnel transactions for cost transfers of state funds to grant funds. Create and run financial reports and queries via Peoplesoft applications. Review and verify accuracy of all personnel and payroll transactions submitted by the school’s grants and contracts staff before routing to the university’s System Data Resource team for processing. Monitor all employee salary funding to ensure personnel actions are processed accurately and in a timely manner to avoid retroactive personnel transactions. Coordinate and process funding for the annual year-end reappointment process of all faculty, staff, and student employees.

Responsible for hiring and completing the on-boarding process for all the school’s new and rehired student employees via TALEO (university’s Human Resources software application). Provided training to new and existing administrative staff on processing personnel transactions, cost transfers, and effort reporting. Provided administrative support to the faculty, staff, and student employees as needed. Served as the main point of contact for troubleshooting and problem resolution of any issues pertaining to personnel actions, account set-up for payroll funding, hiring, on-boarding, and terminations of student employees and staff. Liaison between the School of Public Heath and several of the other UTHealth schools and administrative departments, such as Payroll, the Office of International Affairs, the offices of the Registrar and Bursar, the office of Employee Benefits, Human Resources, and the System Data Resources department. Family Medical Leave Coordinator

Effort Reporting Coordinator

2

Coordinator of the visa application process for H-1B and J1 visas for all the school’s international faculty and staff new/rehires.

NOVEMBER 2014 – APRIL 2016

Meet and Greet Personnel (Norwegian Cruise Line – Hobby Airport Houston) Destination Management Inc.

4220 Howard Ave., New Orleans, Louisiana 70125

Supervisor: Maritza Rodriguez, Operations Manager

Ph: 504-***-****

Contract employee serving as the initial point of contact for cruise line guests in need of transportation arrangements from the airport to the Bayport cruise terminal. Planned for transport and or hotel stay arrangements for those travelers who were not set to sail on the same day their flight arrived in Houston.

Displayed great customer service to cruisers while assisting them with tagging and handling their luggage, provided general information regarding the cruise ship and or trip destination. Professional, very courteous, and knowledgeable of general information about the cruise ship. MARCH 2014 – APRIL 2016

Meet and Greet Personnel (Princess Cruise Line – Hobby Airport, Houston) METRO SHORES

1322 Space Park Drive, Houston, Texas 77058

Supervisor: Marie Lopez, Manager

Ph: 713-***-****

Contract employee serving as the initial point of contact for cruise line guests in need of transportation arrangements from the airport to the Bayport cruise terminal. Planned for transport and or hotel stay arrangements for those travelers who were not set to sail on the same day their flight arrived in Houston.

Displayed great customer service to cruisers while assisting them with tagging and handling their luggage, provided general information regarding the cruise ship and or trip destination. Professional, very courteous, and knowledgeable of general information about the cruise ship. FEBRUARY 2011 – NOVEMBER 2013

Administrative Assistant II

UTHealth Houston – School of Public Health

1200 Herman Pressler, RAS W130-E, Houston, Texas 77030 Supervisor: Sandra Fisbeck, Director of Administrative Services, School of Public Health Dean’s Office Provided professional level fiscal and administrative support services, which relieved the Director of Administrative Services of several decision-making duties and coordinated several office management activities of the assigned organizational unit within the School of Public Health. Responsible for making decisions, which required comprehensive knowledge of a wide range of regulations, policies, and procedures in support of personnel, payroll processing, employee parking contracts, time management, and FMLA (Family Medical Leave Act). 3

Prepared and processed all pre-employment paperwork for new hires. Prepared correspondence to assist with obtaining clearance of all international employees to ensure they’re compliance as it relates to their employment status. Extended job offers (verbal and written) to prospective employees. Troubleshoot and resolve issues pertaining to personnel actions in relation to new hires, rehires, promotions, position status changes, salary increases/decreases, funding changes, and terminations for all departments within the organization.

MAY 1997 – JANUARY 2011

Senior Support Specialist

University of Texas at Houston School of Public Health 1200 Herman Pressler, RAS W130, Houston, Texas 77030 Supervisor: Sandra Fisbeck, Director of Administrative Services, School of Public Health Dean’s Office Primary Timekeeper for 700 plus employees

Coded and processed all exception time reports to Payroll Troubleshoot/Resolve all employee paycheck issues. Maintained files and correspondence of a highly confidential nature. Maintained FMLA and Employee Sick Pool donation records. Scheduled all new employees for new hire and employee benefits orientation. Extended job offers to all potential staff and student employment candidates. Responsible for the verification process of prior employment and prior state employment information for incoming and departing employees.

Data Entry of personnel actions via the Human Resources Peoplesoft system (HRMS) and the Access Database.

Processed and maintained reporting records of all student stipend payments via the Financial Peoplesoft system (FMS).

Composed and prepared various correspondence for the Director of Administrative Services’ signature. Served as back-up for the Receptionist of the SPH Dean’s Office. Performed general office duties, such as filing, faxing, and photocopying. AUGUST 1991 – APRIL 1997

Support Specialist

University of Texas Health Science Center at Houston, Benefits/Payroll Department 7000 Fannin, Suite 10.1015, Houston, Texas 77030

Supervisor: Rosemary Kidd, Employee Benefits Manager, Department of Payroll and Benefits Receptionist

Data Entry via BPPS (the university’s financial system) Employee Benefits counseling

Responsible for the verification of employment credentials of current and prospective physicians and faculty for the university.

Payroll and Benefits Telephone Operator (extremely high-volume call center) Coordinator of Employee and Student badging process (on and off-site). Processed purchase orders for annual employee benefits enrollment supplies. Processed all subpoenas and open records requests. 4

Assisted with internal and external audits.

Coordinated mail-outs for annual benefits enrollment period. Completed the verification process related to prior sate employment and transfer information for incoming and departing employees.

Provided administrative support to the Director of the Payroll and Benefits department. APRIL 1991 – JULY 1991

Support Specialist

University of Texas Health Science Center at Houston, UTHSC Teaching Clinics 6410 Fannin, Suite 500, Houston, Texas 77030

Supervisor: Wilhelmina Moore, Senior Manager

Telephone Operator for extremely high-volume patient call center. Maintained filing system of patient files (very confidential nature) and medical billing records. Scheduled appointments for all clinic patients.

Data Entry

NOVEMBER 1989 – MARCH 1991

Selector (Grocery)

The Grocer Supply Company

3000 Hicks, Houston, Texas 77007

Supervisor: Robert Joyce, Warehouse Foreman

Filled grocer’s orders for various retail food chains, by selecting and packing grocery items in preparation for shipment to store.

Conducted routine warehouse inventory

Maintained invoice/purchase order records of all grocery items processed and shipped. SEPTEMBER 1988 – SEPTEMBER 1989

File Clerk

University of Texas Health Science Center at Houston, Human Resources Department 1100 Holcombe, Suite 100, Houston, Texas 77030

Supervisor: Carla Woodard, Manager of Employee Records Heavy Filing of all employment related documents for all UTHSC employees Back-up Receptionist

Processed employee badges

Data Entry via CRT

Processed microfilm of employee documents to be archived. Photocopying, faxing, processed incoming and outgoing mail and other general office duties as assigned. 5

Skills

Skilled user of Microsoft Office Suite (Word, Outlook, Excel) • Detail-oriented “Multi-Tasker” Able to problem solve, reconcile, and balance, completing priorities and deadlines in a timely manner • Team player • Excellent time management skills • Conflict Management •Comprehensive and diversified experience that would encompass any office setting •Effective communicator. Polished telephone, interpersonal, and writing skills. Energetic, Patient, Empathic, and Diplomatic. •Able to always maintain professionalism and use discretion when handling confidential data. • Knowledgeable of various Human Resources software applications, such as HRIS, PeopleSoft, and TALEO. Excellent Organizational Skills and Customer Service.

Education

FEBRUARY 2005 – DECEMBER 2013/MAY 1991 – AUGUST 1994 HOUSTON COMMUNITY COLLEGE

1300 HOLMAN, HOUSTON, TEXAS 77004

Courses of Study: /English I and II, History I and II, Psychology and Applied Psychology, Reading II, College Algebra, and Geography

24 Credit Hours acquired

AUGUST 1985 – JUNE 1989

PHILLIS WHEATLEY H.S.

4900 MARKET ST., HOUSTON, TEXAS 77020

GRADUATE - DIPLOMA ACQUIRED

References

Available upon request

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