HOLLY

M

H J, San Jose, California *****

925-***-****

ad2lqg@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Technical Skills/Software • Leadership • Customer service management

• Cross team collaboration • Employee training • Analytical thinking

• Project tracking • Zendesk

EXPERIENCE

Front Desk Supervisor

Why Hotel By Placemakr San Jose, CA

August 2023 - Current

• Managed complaints decisively, pursuing every opportunity to maintain revenue and promote brand loyalty.

• Maintained organized, efficient front desk with regular attention to housekeeping needs including room inspections and opening up the house and room assignments.

• Anticipated potential workplace issues and implemented problem resolution strategies.

• Oversaw daily reporting and tracking, reviewing trends and correcting discrepancies.

• Reviewing OTA commissions to ensure accurate balances, avoiding any overcharges. Reviewing open balances monthly.

Customer Experience Supervisor

Trove Brisbane, California

November 2019 - May 2023

• Improved customer satisfaction by leveraging customer insights and feedback to direct team enhancements.

• Strategized alternative procedures based on collected data.

• Identified issues and solutions to eliminate backlog, maintaining 95% + SLA compliance and maximizing workflows.

• Prepared thorough reports by compiling and distilling related data. Assembly Line Lead

Tesla Freemont, CA

May 2018 - October 2019

• Motivated employees to improve performance and meet or exceed production targets.

• Maintained quality levels with quick corrections of identified production roadblocks.

• Minimized downtime by monitoring equipment operations and directing preventive maintenance programs. Quality Control Specialist & Leadership Team

Amazon Tracy CA

September 2016 - July 2018

• Verified quality and graded finished products with visual inspections.

• Educated new employees to reduce incidents and injury levels.

• Assessed events overall success and submitted findings for future planning. Receptionist/ Advertisement coordinator

Alain Pinel Realtors Oakland, CA

February 2013 - December 2013

• Organized master calendar, scheduling appointments, meetings and events for staff.

• Compiled team updates for weekly office presentations.

• Served as administrative assistant by completing clerical, secretarial and administrative activities.

• Retrieved physical and digital records organized for personnel. EDUCATION

Bachelors – Audio production and Sound Engineering, Sail University, Winter Park, FL

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