JOAN KILROY

* ****** ******, **** *******, MA ***18

Cell: 508-***-**** Email: ad2lp6@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

ACE SOUTHERN, Brockton, MA, 10/3/22 – Present

Accounts Receivable, Credit and Collections Supervisor

Successfully managed a portfolio of over 6000 accounts spanning South Carolina and Brockton, Massachusetts, overseeing a team of six professionals.

Demonstrated proficiency in JDE and VAI ERP systems, streamlining Accounts Receivable, Credit, and Collections processes for enhanced efficiency.

Implemented and optimized procedures for collections, invoicing, and order releases, ensuring accuracy and compliance with industry standards.

Conducted quarterly meetings with both Domestic and International sales teams to collaboratively review and strategize actions for delinquent accounts, fostering proactive solutions.

EASTERN FISHERIES, INC, New Bedford, MA, 8/28/2018 – 10/2022

Credit and Collection Manager

Successfully managed the end-to-end credit process for both domestic and international customers, ensuring timely processing of trade references and daily customer shipments within established credit limits.

Conducted monthly reviews of existing customer credit limits, minimizing bad debts while strategically promoting new and increased sales.

Reviewed credit applications and third-party credit reports, resulting in the establishment of well-informed and appropriate customer credit limits.

Facilitated weekly meetings with the controller to assess outstanding accounts receivable, with a focus on delinquent accounts, demonstrating a proactive approach to credit management.

Coordinated with sales team members to establish new customers and corresponding credit limits, contributing to seamless onboarding processes.

Generated bank direct collection letters, and letter of credit documentation for international sales transactions, ensuring compliance and facilitating smooth financial transactions.

Monitored and promptly resolved customer deductions, ensuring proper disposition and minimizing financial discrepancies.

Prepared accurate and timely cash forecasts, providing valuable insights for financial planning and decision-making.

Managed relationships with collection agencies, credit reporting agencies, and other vendors fostering a cooperative relationship.

MEDICAL SPECIALTIES, Stoughton, MA 08/28/2017 – 08/2018

Credit, Collections, and Accounts Receivable Specialist

Executed timely credit hold decisions throughout the day, adhering to company guidelines, and efficiently releasing orders to ensure seamless business operations.

Demonstrated consistent success in meeting and maintaining the monthly target for Days Sales Outstanding (DSO), showcasing efficiency in accounts receivable management.

Proactively reviewed and evaluated customer reports and payment patterns, enforcing contracted payment terms to optimize cash flow and minimize outstanding balances.

WB MASON, Brockton, MA 04/2012 – 05/31/2017

Credit, Collections, and Accounts Receivable Specialist

Spearheaded collection activities for invoices and deductions, systematically researching and resolving outstanding issues, contributing to a streamlined and efficient process.

Established effective communication channels with accounts payable contacts, senior management, and business owners, minimizing past due items through strategic dialogues.

Made decisive credit hold decisions and implemented necessary actions to ensure timely order releases and payment receipt, effectively minimizing bad debt expense while maintaining positive customer relationships.

Collaborated with my team to identify and address training needs for new employees, contributing to their professional development and seamless integration.

HASBRO TOY COMPANY, Providence, RI 2011 – 04/2012

Order and Policy Analyst

•Responsible for order management as well as the management and analysis of trade promotions & allowances as related to individual Customer Cost of Business and Sales Policy models.

•Critically reviewed all EDI purchase orders for accuracy and efficiently enter manual orders into SAP, obtaining necessary approvals to effect changes to SAP Master Data

•Led team members in preparing for, and participating in, the quarterly Cost of Business review meetings held with Hasbro Sales and Finance Managers

•Tracked and provided management with periodic reporting for program accruals, policy earnings and pay-outs, as well as re-accruals and serves as an account liaison with internal and external trading partners.

OCEAN SPRAY CRANBERRIES, Lakeville, MA 11/2009 – 2011

International Senior Credit Specialist

•Analyzed countries economic conditions; use multiple resources (D&B country Risk report), Equifax credit reports, to determine guidelines for credit terms.

•Utilized different forms of payment including: Letter of Credits, Sight drafts, Cash against documents, and Wire transfer for international customers.

•Effectively managed the international portfolio, size 9.1 million etc., with over 500 customers.

CLEAN HARBORS INC, Norwell, MA 8/2005 – 11/2009

Senior Credit Specialist

•Negotiated the most favorable terms with new customers.

•Closely monitored credit limits on established accounts

•Responsible for processing bankruptcy documentation

•Prepared collection files for corporate legal department

•Assisted in capacity building by training departmental employees.

TECHNICAL PROFICIENCY:

Microsoft AX Accounting Software, Cortera, Credit Safe, and Experian Credit Reports online, DNBI, SAP,

P21, Microsoft Word, Windows, IBM, AS400, Excel, Quicken, Mapics, JDE, VAI

EDUCATION:

STONEHILL COLLEGE, Easton, MA

Working towards achieving bachelor’s degree in finance

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