Customer Service Front Desk

KAILA JONES

+1-301-***-****, *****.*******@*****.***, Williamsport, MD, 21795

SKILLS

• Delivery Driver Experience

• Microsoft Outlook

• Front Desk

• Administrative Experience

• Customer service

• Pet Care

• Child Care

• Microsoft Office

• Typing

• Driving

• Cash handling

• Cash register

• Shift management

• Front desk

• Certifications and Licenses

• Driver's License

• Vehicle Maintenance

• Goods Transport

• Package Scanning

• GPS Navigation

• Order Verification

• Quality Assurance

• Safe Food Handling

• Cleaning and Sanitation

• Problem-Solving

• Fast-Paced Environment

• Attention to Detail

• Positive Attitude

• Team Oriented

• Quick Learner

• Multitasking

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. EXPERIENCE

Administrative Assistant, Mar 2020 - Feb 2023

Austin Addiction and Mental Health Center, Frederick, MD Maintained scheduling and event calendars for staff meetings, parties and important deadlines.

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• Answered customer questions about available services.

• Organized and updated file systems, keeping records easily retrievable. Helped maintain office organization for aesthetic appeal and easy access to supplies.

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• Welcomed guests, issued passes and took incoming phone calls at reception.

• Supported workflow of daily administrative tasks to achieve targets and deadlines.

• Obtained signatures for financial documents and internal and external invoices. Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists.

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Updated tracking spreadsheets with metrics and used data to create charts and reports.

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Scheduled meetings, trips, and appointments for team and maintained master calendar.

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• Compiled records, materials and forms needed to handle different requests.

• Managed incoming and outgoing mail, calls, packages and faxes. Offered professional first impression to visitors and callers and gave knowledgeable assistance.

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• Met legal requirements by correctly completing important forms. Overnight Shift Lead, Mar 2019 - Mar 2020

Royal Farms, Frederick, MD

• Motivated employees to optimize team performance.

• Counted drawers and followed proper daily cash handling procedures.

• Managed inventory levels using company systems and guidelines to reduce loss.

• Planned and supervised job task assignments, upholding quality standards.

• Communicated, trained and promoted quality standards to team members.

• Responded to all customer concerns or issues promptly and professionally.

• Attended regular company meetings and training sessions.

• Monitored food at serving areas for freshness and replenishment needs.

• Entered and received orders through computerized ordering system.

• Restocked food and supplies in cafeterias, kitchens, and food preparation areas. Sanitized surface areas and kitchen equipment to prevent infection or cross contamination.

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• Cleaned kitchen equipment, mopped floors and performed daily cleaning duties. Prepared variety of food complying with production guidelines and standardized recipes.

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• Cleaned litter and disposed trash to avoid germs and contamination.

• Kept sales floor uncluttered and free from spills.

• Restocked kitchen with condiments, paper napkins and supplies. Delivery Driver, Oct 2018 - Jan 2024

Uber, Frederick, MD

• Organized routes using GPS navigation software and map reading skills.

• Loaded packages safely to minimize damage or reduce injury.

• Collected and recorded customer payments with accuracy.

• Drove safely in adherence with state and federal laws.

• Used handheld device to scan orders, obtain route information and navigate.

• Followed scanning, tracking and documentation procedures to avoid errors.

• Cleaned and maintained delivery vehicle to meet professional standards.

• Met deadlines while working autonomously in fast-paced environment.

• Adhered to delivery instructions to properly collect and deliver products.

• Inspected vehicle pre- and post-trip to identify maintenance and repair needs. Alerted management to serious issues with customer deliveries, vehicle maintenance concerns and paperwork problems.

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• Interacted with members of public politely and professionally.

• Delivered highest level of service to satisfy and retain customers.

• Coordinated suitable routes to meet schedule demands.

• Answered customer questions and helped resolve problems with deliveries. EDUCATION

Walkersville High School, Walkersville, MD, January 2016

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