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Account Manager Customer Service

Location:
Guelph, ON, Canada
Salary:
50000
Posted:
January 09, 2024

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Resume:

Mamta Patel

Multi Media Consultant, Marketing and Advertising, Account Manager, Acquisition

Specialist, Call Center

Guelph, ON N1E 0A9

ad2lng@r.postjobfree.com

647-***-****

• Highly ambitious multi media consultant with background in sales, marketing and advertising.

• Outgoing Advertising Sales Representative bringing over 17 years of experience and achievements in account development and territory growth.

• A highly motivated and experienced Sales Account Manager with a proven track record of success in meeting and exceeding 232% revenue targets.

• Developed business opportunities and maintained existing key customer relationships in the B2B Business acquisition in the Advertising and Digital Media in Automotive industry.

• Excellent Customer relationship skills combined with a result driven hunter charming and persuasive approach to business development.

• Problem-solving and negotiation skills with a background in customer service and accounts payable environments.

• Technological Expertise in Salesforce CRM, online media management suites, conducting training webinars, MS Office products including Excel, Word.

• Self-motivated, competitive and collaborative.

• Proficient in English.

Work Experience

Multi Media Sales Consultant

Metroland Media Group - Orangeville, ON

June 2017 to September 2023

• Used consultative sales techniques to pinpoint customers advertising needs and close on short-term and long-term sales contracts.

• Developed strong relationships with advertisers and negotiated pricing following established procedures.

• Created and presented media and advertising packages to prospective customers.

• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.

• Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.

Customer Service Representative

Sykes Enterprises, Incorporated (Remote) - Brampton, ON October 2016 to June 2017

• Working as Customer Care Representative/Sales for Telecommunication Company.

• Providing Excellent Customer Service to all existing and new prospects.

• Problem Solving and Detail Oriented and resolving any Prorated charges in Billing. Customer Service Representative (Part-time)

Century Travels Services - Mississauga, ON

July 2016 to February 2017

• Provided excellent customer service by answering phones

• Tooknotes of all the prospect and existing customer’s inquiries

• Managed assigned tasks to ensure prompt follow-up and execution of customers requests Accounts Manager, B2B Acquisition Specialist

Trader Corporation - Etobicoke, ON

April 2008 to July 2016

• Maintained relations with a large client-based across the nation using customer-focused follow ups and insightful recommendations

• Surpassed monthly and weekly sales targets at 110%-120% by designing value-added advertising solutions on print media and online digital media suites

• Received accolades for grossing 232% of revenue target in 2011

• Managed and tracked customers accounts, tasks and events using Salesforce CRM

• Navigated clients through contracts terms, pricing and contract compliance policies.

• Brought in new businesses with unfailing self-motivation and perseverance

• Won back lost/dormant accounts using charm, persuasion and exceptional negotiation skills

• Received Best Acquisition Specialist trophy in 2012

• Awarded Company's President Club Winner for Acquisition Specialist 2014 Education

Diploma in Science

Anand Homeopathic Medical College - Anand, Gujarat June 1977 to March 1981

Skills

• Online Media Solutions. (10+ years)

• B2B Sales (4 years)

• CRM Software (10+ years)

• Telecommunication (10+ years)

• Business Development (4 years)

• Outside Sales (7 years)

Awards

President Club Award for Highest Acquisition Sales Associate Nation Wide January 2015

Winner of ‘President's Club Acquisition Specialist Award’ in 2014. Highest Acquisition Specialist for Inside Sales

December 2012

Winner of ‘Highest Acquisition Specialist award for Inside Sales’ in 2012. Certifications and Licenses

Red Cross CPR and First Aid

March 2016 to March 2019

Travel Councellor -Tico Certified

January 2017



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