HS Holly Sams

ad2lmx@r.postjobfree.com

WEBSITE,

PORTFOLIO,

PROFILES

PROFESSIONAL

SUMMARY

Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents. Attentive Clinic Supervisor monitoring wait times and ensuring efficient patient flow. Energetic professional proven to handle difficult situations with poise and composure.

SKILLS Urgent Care

Motivational Leadership

Referral Verification

Employee Recruitment and Hiring

Team Meetings

WORK HISTORY COVID CLINIC SUPERVISOR 01/2022 to CURRENT Anaheim Medical Anaheim

Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.

Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage. Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.

Managed daily operations of 10 person clinic supporting approximately 60 patients per week.

Communicated with patients, asked appropriate questions and employed active listening to determine best care.

Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

MEDICAL ASSISTANT 10/2021 to 01/2022

Exam Proessionals Riverside

Sanitized, restocked and organized exam rooms and medical equipment. Obtained client medical history, medication information, symptoms and allergies.

Directed patients to exam rooms, fielded questions and prepared for Anaheimmedgroup.com

physician examinations.

Collected and documented patient medical information such as blood pressure and weight.

Documented vital signs and health history for patients in clinic and hospital environments.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

HOME HEALTH 06/2015 to 01/2021

Peaceful Hearts Homecare Corona

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Traveled to clients' homes to complete healthcare services and promote continuity of care.

Provided mobility assistance such as walking and regular exercising. Completed entries in log books, journals and care plans to accurately document and report patient progress.

Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

Assisted disabled clients to support independence and well-being. COUNTER MANAGER 02/2010 to 01/2014

Nordstroms Canoga Park

Operated cash register to accurately complete customer financial transactions.

Organized sale events and created eye-catching product displays to attract customers to counter.

Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals. Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events. Trained, coached and motivated five person team to achieve personal productivity and company goals and objectives.

SALES AND TECHNICAL SUPPORT REPRESENTATIVE 01/1994 to 02/2009 AT&T Cerritos

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Translated complex technical issues into digestible language for non-technical users.

Used ticketing systems to manage and process support actions and requests.

EDUCATION Medical Assistant Medical/Criminal Justice 06/2014 Westwood College - Los Angeles, Los Angeles, CA