Leslie Gentzler

Gig Harbor, WA *****

ad2lmf@r.postjobfree.com

+1-484-***-****

A determined, and hard working employee who settles for nothing less than excellence in the workplace. An experienced manager and team builder with an unyielding commitment to work ethic and productivity.

Work Experience

Inbound Problem Solver

Postal Annex - WA

July 2022 to October 2023

Dedicated, hard-working & reliable with impeccable integrity & iron-clad discretion. Forward-thinking, I moved from trainee to trainer in 2 months on the job. I prepared shipments by wrapping and packaging them, creating shipping documentation, and scheduling shipments for pickup. Continually maintaining inventory to track all incoming & outgoing packages across multiple mail carriers. Excellent attention to detail & highly organized by nature, easily managing & navigating multiple documents, emails, packages & administrative tasks daily. Strong ability to think critically & perform well under pressure & deadlines. Highly goal-oriented, customer-focused & a vigilant gatekeeper for management, I am a skilled communicator who is eager to please & exceed expectations.

Store Manager - Chevron

June 2022 to September 2023

I tended to customer needs through product knowledge, point of sales transactions, and regular technical maintenance. After 2 months of working there, I was trained as a manager, and spent the rest of my time there carrying out administrative tasks, training new employees, and developing partner relationships. I ordered, organized, and maintained inventory while also partnering with our suppliers and parent company to ensure the store remained stocked with competitive and fresh products. I also built customer relationships through advertising and studying our local competitors to ensure a steady flow of customers and healthy relationships with them.

Lead Customer Service Representative - Vixen’s Voice

February 2007 to April 2014

I worked as an independent contractor, managing client-service relationships, marketing to various target audiences through forums, blogs, and online advertising, as well as managing employee schedules and ensuring a healthy work environment, offering employees the opportunity to decide their own income through work ethic and dedication. Most of my work entailed marketing and networking between clients and employees, facilitating a well-organized work environment that enabled the determined employee to meet their own goals at their own pace. I also worked directly with customers to problem solve any financial or employee related issues in order to ensure customer satisfaction and a healthy customer base.

Lead Florist - Lombardo’s Flowers

February 1999 to May 2001

Managed, ordered, and designed products as well as designed arrangements to customer order. I delivered arrangements as well as large shipments of product to venues and to potential buyers. I networked with community partners to promote the company and advertise our product to the public. In addition to inventory management, product delivery and sales, and customer service interactions, I also worked overtime as overnight security to protect the store’s products on and around major holidays. I am proud to say that this was my first job as a manager, and product sales increased by approximately 250% over the course of my two year tenure here.

CNA - Sierra Vista Healthcare Center

April 1996 to December 1998

I earned my CNA certification here through their in-house training program. I worked with resident care to help residents maintain their physical needs and personal hygiene. I dispensed their medications, aided them in all physical and social activities as needed, and prepared and served their food.

Education

Audit in Social Work - Morehead State University

Morehead, KY

February 2007 to March 2011

Graduated in Medical

Golden State Business College - Visalia, CA

August 1996 to October 1998

Skills

• Customer Service

• Delivery Management

• Teamwork Development

• Organizational

• Critical Thinking

• Facilitating Inventory Orders

• Time Management

• Regularly Logging and Depositing Revenue

• Arrangement & Design

• Product Design

• Administrative Duties

• Point of Sales

• Attention to detail

• Inventory Management

• Scheduling and Training

• Marketing

• Networking with Business Partners

• Floral Design

• Blogging

• Social Media Management

Assessments

Administrative assistant/receptionist — Proficient October 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient December 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

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