MARQUES SHEPHEARD

251-***-**** ad2lme@r.postjobfree.com linkedin.com/in/marques-shepheard

PROFESSIONAL SUMMARY

Motivated by the pursuit of a career in IT, I hold a Google IT Support Professional certification and a John Hopkins IT Healthcare Support certification showcasing my foundational skills in troubleshooting, operating systems (Windows and Linux),cybersecurity, networking, and more. Armed with exceptional communication and problem-solving abilities, I am well-equipped to provide efficient assistance to end-users.

My adaptability to dynamic environments, keen attention to detail, and commitment to continuous learning make me an ideal candidate for an entry-level IT Help Desk Support Specialist position.

SKILLS

● Troubleshooting(Hardware

and Software)

● Operating Systems( Windows

and Linux)

● Networking(Basic

concepts/Protocols)

● Problem Solving

● Communication

● Quick learner

● Debugging

● Encryption Algorithms and

Techniques

● Cloud Computing

● Cyber Security

● Wireless Security

● Cryptography

● Network Security

● Powershell

● Linux File System

● Command-Line Interface

● Binary Code

● Customer Support

● Domain Name System(DNS)

● Ipv4

● Network Model

● Directory Service

● Lightweight Directory Access

Protocol (LDAP)

● Backup

EXPERIENCE

Operations Coordinator - Traffic Tech August 2021 – Present As an Operations Coordinator I am responsible for overseeing transportation and logistics operations to ensure timely and accurate deliveries. In this role I collaborated closely with other transportation teams, clients, and vendors and implemented a rewards-based incentive for carriers that operated within the agreed terms. This resulted in a reduction of shipment errors of 3% which in turn resulted in increased customer satisfaction scores. Other responsibilities included:

● Management of the end-to-end logistics process, liaising with carriers, drivers, and suppliers. Including:

● Direct clients request to move the product to the manager to make a decision whether we move the product or not.

● Decision negotiation and management

● Cross-team and vendor coordination

● Quality Control

● Communication

● Provided accurate shipment quotes, rates, and transit times to clients. Including:

● Research accurate quotes for the lanes that are moving for now according to the product, time of the year and location.

● Insert the in and out times for pickup and delivery for the different clients portals.

● Assist the sales team with administrative tasks.

● Instruct the sales team on how to properly fill out an EDI task for the shipment they were assigned to.

● Handled invoicing of the delivered shipments from the 4 accounts that I oversee every week.

● Recognized for exceptional customer service and timely problem resolution. Sales Specialist - ISS Props April 2019 - August 2021

● Collaborated with production teams, set decorators, and event planners to meet prop and set decoration needs.

● Inventory Management

● Responded promptly to inquiries via various communication channels

● Maintained accurate records of interactions, sales activities, and inventory availability EDUCATION AND CERTIFICATIONS

● Majored in Kinesiology/ Exercise Science

(Auburn University at Montgomery)

● Majored in Business Administration (Georgia

State University)

● Google IT Support Professional Certified

● John Hopkins University IT Healthcare

Support Certified

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