CARLOS SANTANA

MARKETING & SALES SPECIALIST

Highly motivated and creative professional with strong leadership and problem-solving skills; proven ability to quickly build rapport, train, and motivate staff at all levels. Known for exhibiting a disciplined and analytical approach to identifying and resolving problems. Confident and proactive – excels in a fast-paced environment requiring initiative. Management skills that enhance productivity, improves operations, and drives sustained business performance.

EXPERIENCE

BLUEGREEN VACATIONS CORPORATION, 2016-PRESENT

Reservations Agent, 2013-present

Helped team performance to meet and exceed company standards in reservations & sales

Created the reservations per que call log.

Gung ho winner on 2001 and 2003 company wide

Presidents Club member.

Oak plantation, 2011-2013

Manager On Duty

Researched high sales locations, manage night time business.

Embassy Suites LBV FL, 2009-2011

Food and beverage supervisor, 2012-2013

Oversaw daily operations of the food and beverages department

Established bonus incentive programs for students and staff to help increase overall client retention

Courtyard By Marriott LBV FL, 2008 – 2011

Housekeeping Manager

Oversaw daily operations of the Housekeeping department

Helped Department come up in guest satisfaction from a 2.0 to 4.75.

Managed scheduling and incentives for housekeeper and other employed.

CONTACT

ad2lm9@r.postjobfree.com

321-***-****

Kissimmee, Fl

SKILLS

Analytical/Logical

AS/400

Coaching/Mentoring

Creative

Customer Service

Five9

MAC

Microsoft Office/Windows

Persuasive

Process Improvement

Project Management

Public Speaking

Salesforce

Training

Contact this candidate