RAJAVAMSHI SAMPELLI

Senior Salesforce Developer

Phone# 940-***-**** Email:ad2lm0@r.postjobfree.com

CERTIFICATIONS:

Salesforce Certified PD1.

Salesforce Certified Administrator.

Salesforce Certified CPQ Specialist.

Salesforce Certified Service Cloud.

Professional Summary:

A highly technical, 4 x certified Salesforce Developer with 7+ years of experience configuring Salesforce Sales, CPQ Specialist and Service. Proven ability to analyse, design, and optimize business processes with hands-on experience implementing change, increasing user adoption, and driving best practices.

Good experience in managing the Lead object in Salesforce, including creating, converting, and updating leads.

Designed and implemented a multi-language Experience Cloud community, enabling users from diverse regions to access content in their preferred languages.

Setting up external data integration with salesforce connect involves the creation of external data source, external objects, their fields, and indirect Lookups.

Captured and prioritized C-level executives’ requirements in business meetings for an Enterprise CRM Solution using Salesforce. Act as a Salesforce Consultant to suggest best practices followed across the industries.

Worked on different flows (Screen and Auto triggered) to implement business automation to avoid writing code. In-depth knowledge of CRM business processes like Campaign Management, Lead Management, Account Management, and Opportunity Management.

Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems Working in a team environment.

Involved in Data Migration by using Data Loader, Workbench and Command Line Data Loader.

Scope and drive the creation of digital solutions, email campaigns, email reporting, and data integration.

Participated in refresh activities for the application upgradation in various environments.

Worked on different deployment Tools like Vs Code, GIT, SFDX and Jenkins.

Experienced in writing efficient SOQL queries across various objects avoiding governor limits.

End-to-End knowledge of CRM and CPQ functionalities including different salesforce Clouds like Sales and service.

Integrated external data sources via APIs (REST, SOAP) to provide users with a comprehensive view of information within the Experience Cloud community.

Application Design & Development, Testing, and Maintaining Applications, with 7 years on the Salesforce platform both as an Administrator and Developer.

Demonstrated Strong Salesforce Design, Implementation, and configuration knowledge including - APEX, Force.com, Java, JavaScript, etc

Work experience in using different data tools – Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete, etc.

Have been the “go-to” person for mentoring new onboards in the team.

Coach other team members on Salesforce products to ensure knowledge is distributed among the team

Took multiple workshops across different modules to familiarize people with the work of the business Insights team and spread awareness regarding the big picture.

Technical Skills:

Salesforce.com: Sales Cloud, CPQ Specialist, Service Cloud, Experience Cloud

Administration: Reports &Dashboards, Validation Rules, Users, Roles, and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

APEX: Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration with external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed packages.

Lightning: Aura and LWC.

Business Analysis.

PROFESSIONAL WORK EXPERIENCE:

Hancock Whitney Bank, Boston, MA Jan 2023 to – Current

Senior Salesforce Developer

Responsibilities:

Designed and implemented an Invest management custom lighting solution that provided the Account plans and client Management origination teams a faster, standardized, and more transparent means of tracking team planning& Questionnaires.

Managed and maintained Salesforce environments as the primary System Administrator, ensuring optimal functionality and user experience.

Managed and configured Salesforce system settings, including custom objects, fields, record types, and page layouts to optimize user experience and streamline processes.

Developed and implemented complex workflow rules, process builder flows, and approval processes to automate business processes, ensuring efficiency and accuracy in day-to-day operations.

Oversaw data quality, imports, and data cleansing activities. Implemented data validation rules, data deduplication strategies, and regular data audits to maintain high-quality data integrity.

Configured email templates for automated communication with clients and stakeholders. Set up email alerts and notifications based on specific criteria, enabling timely responses to critical events.

Developed junction objects and implemented advanced fields such as Picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Sharing Rules, and Approval Processes. These configurations were tailored to automate alerts, field updates, and email generation, aligning precisely with specified requirements.

Designed and implemented an integration between salesforce and the Quiviran, Marketo, which streamlined the investment proposal process and Campaign Automation.

Customized and configured Experience Cloud components to align with the company's branding and user experience goals.

Involve in creating SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets, Assignment Rules, Sharing Rules, OWD, Page Layouts, Record Types, Related Lists, Reports and Dashboards. Experience in working with OAuth 2.0 and SSO.

Supported projects and initiatives like Data migration, business process implementation and Automation. With strong administration and support expertise in salesforce.com, including Security.

Created and managed multiple communities within Salesforce Experience Cloud, catering to diverse user groups such as customers, partners, and employees.

Worked on Salesforce CPQ pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system, and user discounts.

Designed and implemented a visually appealing and user-friendly interface for the Experience Cloud community, incorporating the company's branding guidelines.

Designed and implemented a custom lightning and integration solution connecting Salesforce with an Aptify AppExchange platform enabling a more automated method for analysing client Account Plans data.

Developed and organized a repository of articles, FAQs, and resources within the Experience Cloud community, empowering users to find solutions and information independently.

Designed and implemented reusable lightning components utilized in both flows and record pages that have provided page redirection, enhanced formatting, multi-select lookup functionality, and Multi Search functionality.

Utilized Salesforce DX and CLI to develop code, deploy metadata, and Vulnerability scanner tests using OWASP, zap. create scratch organizations and unlocked packages for a more flexible development lifecycle.

Proactively identified areas for improvement within the Experience Cloud community and implemented enhancements to address user pain points and streamline processes.

Involved in requirement gathering, analysing the information, and documenting the functional and non-functional requirements.

Worked on GitHub, Jenkins and Vs code for salesforce code merge and deployments for the monthly releases to lower environments and production.

Setting up the DevOps process to handle all Deployments Automatically in the salesforce project components.

Environments:

Clouds: Sales Cloud, Service Cloud, CPQ

Code Repository: GIT HUB.

Dev Tools: VS Code, Notepad ++.

Deployment Tools: Jenkins

Data loading Tools: Data Loader, workbench, Salesforce inspector.

Bank of America, Charlotte, NC Jan 2020 to – Dec 2022

Senior Salesforce Developer

Responsibilities:

Managed successful upgrades of the Experience Cloud instance to leverage new features and enhancements, enhancing user experience and functionality.

Worked with native Salesforce quote-to-cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and contracts, and Lead-to-Cash business processes.

Worked on Salesforce CPQ pricing using list, cost/markup, percent total, block, price rules, calculator plugins, filter rules, system, and user discounts.

Performed Bulk Data Migration from Traditional Applications to salesforce using import wizard, Excel Connector, Dataloader.io, Workbench, Backupify, Apex Data Loader utility and ETL tools, Cast iron, ESB, Autosys.

Stayed updated with the latest Salesforce Community Cloud features, releases, and industry best practices.

Conducted regular performance tuning and optimization of the Experience Cloud community, ensuring fast loading times and smooth navigation for users.

Working closely with other teams for performing data reviews to develop complex CRM solutions.

Collaborated with marketing teams to align community content with broader marketing campaigns and initiatives.

Involved in requirement gathering, analysing the information, and documenting the functional and non-functional requirements.

Worked on GitHub, Jenkins & Vs code for salesforce code merge and deployments for the monthly releases to lower environments and production.

Setting up the DevOps process to handle all Deployments Automatically in the salesforce project.

Environments:

Clouds: Sales Cloud, Service Cloud, CPQ

Code Repository: BitBucket.

Dev Tools: VS Code, Notepad ++.

Deployment Tools: Jenkins

Data loading Tools: Data Loader, workbench, Data Import Wizard Salesforce inspector.

Optum Global Solutions, Minnetonka, MN Nov 2017 – Dec 2019

Sr. Salesforce Developer.

Responsibilities:

Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Products, and Cases as well worked on Custom objects as per client requirements.

Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

Created and deployed Several Reports using the salesforce.com platform.

Performed functions like administering creating custom fields, and changing the security of new fields in profile, permission sets, and permission set groups.

Updating new fields in page layouts, and record types.

Developed batch classes, scheduled the job, monitoring those batch jobs.

Involve in creating SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets, Assignment Rules, Sharing Rules, OWD, Page Layouts, Record Types, Related Lists, Reports and Dashboards.

Experience in working with OAuth 2.0 and SSO.

Worked on creating test classes to make apex classes, and triggers cover governor limits.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Intensively worked on resolving deployment issues both configuration and custom changes.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Created Processes to automate different tasks using Salesforce Lightning process builder.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Used the UAT sandbox for testing and migrated the code to the deployment instance after testing.

Maintained Sandbox Environments and deployed components across different sandbox to production instances using change sets.

Data clean-ups – Remove duplicate Accounts and Contacts by merging, and mass updating, and will also import data using import wizards e.g., Data import wizard, Data Loader, etc.

Environments:

Clouds: Sales Cloud, Service Cloud, CPQ

Code Repository: GIT HUB.

Dev Tools: VS Code, Notepad ++.

Deployment Tools: Jenkins, Changesets

Data loading Tools: Data Loader, workbench, Salesforce inspector.

Colt Technology Services, London, UK Dec 2016 – Oct 2017

Salesforce Consultant

Responsibilities:

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards, and Reports.

Implemented security settings, object-level security, field-level, and record-level security.

Extensively used Tab permissions, Record Type, and Page Layout permissions.

Created Profiles and Roles based on Organization role hierarchy, implemented Record-Level and Field-Level security, and configured their sharing settings.

Provide sales and marketing data analysis and reporting including metrics and results for the marketing campaign ROI.

Design workflow rules and specify related tasks, time-triggered tasks, email alerts, and field updates to enable business logic.

Managing support tickets using Cases, improved case resolution time by 10%.

Creating Users based on the Request.

Worked on data Uploads using Data loader and Data Import Wizard.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity, reducing duplicate accounts by 20%.

Created Custom objects, formula fields, and design validation rules page layouts, workflow rules.

Environments:

Clouds: Sales Cloud, Service Community Cloud.

Data loading Tools: Data Loader, workbench.

EDUCATION:

Bachelors of Computer Science from Jawaharlal Nehru Technological University-Hyderabad, India- May 2016

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