Michelle A. Kretchmer

***** ****** ***** / *******, ** 46530

Cell: 574-***-****

ad2llx@r.postjobfree.com

Overview: Enthusiastic, Highly Committed and creatively resourceful; a “Do it right the first time” attitude. Outstanding leadership ability and vision to plan, prioritize and implement any type of activity. Aggressive record for recruiting, training and motivating customers and employees. Exceptional Communication and Interpersonal Skills. Effective negotiator and problem solver.

Diplomatic and tactful with professionals and nonprofessionals at all levels. Able to pull together and manage every aspect of a complex project and then direct that project to a successful completion. Positive and highly accountable.

Work Experience:

March 2019 to Current -Indiana Michigan Power- Administrative Assistant SR. (Supervisor Mary Kuntz)

Responsibilities: Independently manage multiple administrative duties. Working daily with contractors, new service customers, service industries and various vendors. Provides professional service and applied knowledge to each circumstance. Diplomatic and confident working with every customer, to assess their needs and ensure their experience is both, positive and purposeful. Manage multiple database/platforms with thorough and accurate documentation. Highly engaged and extremely resourceful with internal and external customers; listening to (both) unspoken language as well as verbal. Multitasker who is able to apply personal wisdom, experience, insight, intuition, and tactfulness to every situation. Able to process unique circumstance before providing generalized advice or conclusive response. Professional level of service which acknowledges customers’ needs by offering personalized service that is timely and accurate. Building relationships and competency in our service industry by being consistent and accountable. Able to work through complex issues to come to amicable outcomes. Assertive in motivating employees through interpersonal skills. Able to prioritize and problem solve to negotiate favorable outcomes for everyone. Positive attitude coupled with confidence and contagious enthusiasm.

January 2008 to December 2018 –University of Notre Dame- Administrative Assistant SR. /Local CSC Steering Committee Chairman (Supervisor(s) James Labella 2008-2014, Ethan Zagore 2014-2018)

Responsibilities: Solely managed all administrative duties of the TRiO Program (College Preparatory Program for First Generation and Under-represented College bound students). Assistant to the Director, Assoc. Director and Senior Assistant. Administered all Financial Duties and Negotiations. Staff Retreat and Team Coordinator, Student/Parent Leadership Conference Coordinator, Fund Raising Coordinator (Fr. Ted’s 10K), Senior Trip Coordinator and Guardian, Olympiad Coordinator and Training Facilitator, Group Tour Travel Coordinator and Guardian.

-Maintain APR required documentation, online database management and hard copy (file) management.

Communicating all important changes to the Advisory staff members.

-Serve as the primary staff contact for all participants, parents, guardians and teachers; ensuring the timely and

accurate communication of program information, grading, to internal and external constituencies.

-Coordinate student/leadership operations for multiple events throughout the academic year and summer program.

-Process and record transactions related to all expenditures of the TRiO (Upward Bound) federal grant, IDOE Summer

Food Program grant and discretionary funds; Coordination of attendance/purchases so APR balances to DOE budget.

-Processing payroll and personnel data. Job Posting and interviewing new hires, processing PAF’s and working closely

with student employment services to complete documents and background, and drug testing.

-Assistant to Upward Bound Advisory Staff by identifying, selecting, training and supervision ND student assistants

throughout the Summer and Academic school year. Coordinated the Recruitment, interviewing and selection of

participants.

-Managing DOE Budget for the 2012-2016 budget which includes appropriation of funds and supporting the APR to

the U.S, Department of Education, reporting and preparation of reports as needed.

-Coordination of balanced meal programming for students for every program/event attended. Record keeping and

documentation management for the Summer Food & Nutrition Program (No student left hungry) and attending

training when necessary.

-Coordination of transportation and tracking of students for reliable program attendance.

-Schedule Management; Travel Management and Reimbursement Management.

-Quarterly Fundraising Assistant/Coordinator.

-Liaison to all other departments, community programs, agencies and educational institutions, as assigned.

-Proficiency in all Microsoft applications, Office Management, and all Correspondence related to operations.

-Assistant to Talent Search Advisors and provided assistant with upcoming programming and events. Assistant to

lateral program purchasing needs, record keeping and funds coordination for deposits and collections.

-Operations Coordinator, Supply Purchasing and Service Maintenance, Dating/Rotating of food/supplies.

-Strong Communication Skills, Facilitation of educational programming. Presentation and recruitment of students,

teachers and parent participants. Event Facilitator.

-Maintenance of all office communication. Recording all events, absences/attendance, signage, bulletin

communications, Accounting, Files, Minutes, Rosters, Mailings, Supplies, Maintaining multiple public databases.

-Budget conscious; able to cut and spend in a reliable and resourceful manner. Allocating Budgets as necessary to

find best practices. Discovering gaps in spending and curtailing expenditures by 45%.

Responsibilities: Solely managed all administrative duties of 7 retail/food service businesses. Managed all related aspects of business- including: Operations, Timekeeping, Benefits, Reports, Invoice Accounting, Purchasing, Payroll, Attendance, Vendor Relations, Customer Service and Employee Relations, File/Record keeping, Spreadsheet management and documentation, Delegating Customer Catering orders, Supporting Management team and providing resourceful information and feedback to create a positive and stimulating working environment as the heartbeat of the university. Negotiate vendor contracts and managing settlements. Trusted to handle complex projects and able to delegate when necessary to competent team members. Data/File Management. Managing all customer service requests and complaints. Coordination of all meeting and events held at the LaFortune Student Center.

-Efficient working knowledge of current office computer hardware/software including but not limited to: MS Word,

MS Outlook, MS Excel, Power Point, Acrobat, Adobe Professional and other office management programs.

-Self starter who possesses professional and exceptional organizational skills.

-Highly developed, verifiable written/verbal communications.

-Exceptional Interpersonal skills; authentic, compassionate, reliable, confidential, honest, and professional.

-Highly disciplined and dependable.

-A creative problem-solver who enjoys challenges and the sense of achievement in overcoming challenges.

-System/procedure driven and brings a sense of goodwill and optimism to work every day.

March 2005 to April 2006 –Sabre Communications Corp.- Eastern Regional Sales Manager –Small Tower

Responsibilities: Directed acquisition team of new, B2B accounts in more than 37 states. Taking a new division of the company to positive sales growth and continuity. Assertive when uncovering or creating a need, able to project the pipeline of a need and drive it to a successful closed sale. Quadrupled the business unit to growth exceeding 4-million dollars liquid revenue by educating myself into the product line, understanding every aspect of the product and then helping customers visualize how the product would ease their needs in order to help them turn a profit. Attended conventions and seminars on behalf of the business to generate sales and develop business relationships for the company. Uncovered new ways to capture and earn Government Sector (GSA Accounts), to increase revenue growth. Set goals and implemented strategies to achieve revenue higher than others in our same market. Assisted with creating a B2B catalog and then later an online version of the same. Worked with multiple department heads to order supplies from our distributors, manufactured, inspected, and then shipped on time (to customers), by selecting the best methods of heavy steel communication towers and accessories. My favorite part of the sale was the follow up with customers to ensure delivery, satisfaction, develop or seal the business relationship and to discuss future needs so we could meet their full expectations.

September 2004 to March 2007 –AFLAC Insurance Co.- Licensed Agent in Iowa, Nebraska, South Dakota

Responsibilities: Worked with businesses and individuals with group and personal insurance and annuity needs. Maintained accounts and filed claims. Handled confidential paperwork, money and claims on a regular basis. Since Insurance is a very personal business, with no two needs the same, it was crucial to listen to verbal and nonverbal cues to better understand the expectations and complications related to each client. As of today, all of my accounts have been transferred to reliable agents to care for and maintain the servicing of each client. This position was responsible for development and implementation of successful, strategic programs, offerings and building long-term relationship/partnerships with financial partners. It required self-management and organization at a high level in order to meet goals and objectives. I had moved out of my service area, therefore had to make the choice to manage accounts from a distance, or to become licensed in the area where I relocated to.

February 2003 to August 2004 –Gateway Computers- Account Manager/Acquisition Manager/Team Lead.

Responsibilities: Acquisition Specialist of High profile B2B accounts by introducing and educating the decision makers with successful sales and tactful negotiation skills. Created lasting business relationships by introducing new clients to the innovative solutions and information technologies product line. Managed and maintained those accounts to build trust and confidence through exceptional customer care and continuous sales generation and retention. Aggressively converted new contacts into sales revenue. Demonstrated proficiency of managing and forecasting by creating a pipeline with small to mid-sized businesses and educational, industrial and corporate accounts alike. Appointed as Team Leader for new acquisition department within the SMB division. Gave professional presentation and developed training videos for internal and external customers. Was consistent at maintaining successful sales quotas well above 100% of goal (habitually), for the duration of my employment with this company. Recipient of numerous spiffs, awards, gifts, bonuses and stock option rewards for the accomplishments that I was able to achieve and to teach to my peers.

October 1991 to July 2001 –SBC Communications / Southwestern Bell Corporation- Sales / Customer Service Specialist / Sketch Artist

Responsibilities:

Collected Market Facts/Analysis information to accurately present to potential advertising prospects based upon their target customer and demographics. Created lasting business relationships through developing trust between business owners and myself. Remained top #1 and #2 sales representative (among 325 representatives). Led New Business product sales for two years consistently. Management of client relationships- working closely with them on timelines, budgets, and negotiations.

Generated a large volume of repeat business from satisfied customers, maintaining excellent relations through professionally handled complaints and complex issue resolution. Kept accurate information documented into database, assessed customers through a trained and keen perception of reading and mirroring (with accuracy). Winning customers over by exceeding their needs in order to assure successful future business relationships. Conflict resolution and keen ability to calm upset customers using professional negotiation skills. Claimed many uncollectible payables through effective collection tactics and use of account strategy to help customers become paid current or in full. Salvaged many referral accounts to achieve less written off uncollectible accounts. Deciphered complex billing issues and assisted to satisfy both customer and corporation. Was appointed as president of local steering committee and handled situations to help achieve mutual agreements between internal and external customers alike. Designed and implemented team building workshops and outings for departmental work groups to create a positive and productive working environment.

Coordinated and designed conceptual print media for local and national advertising customers. Created freehand, mechanical, and graphic computer related artwork through programs used to create the marketing plan. Paginated advertisement layout and design, based upon the strict print guidelines and regulations. Exceeded the corporate quantity/quality expectations by continuously staying focused. Listened to the needs of each advertising prospect, to gain a clear understanding of their expectations and direction they wished the aim of their program to move their business. Prepared an advertising program based upon the communicated needs, weighing out demographic targets and expectations. Upsold plans based upon visualized ideas I was able to present to a client. Appointed Steering Committee Leader by my peers and assisted with the implementation of Participative Management-Employee Involvement (PMEI) throughout the workplace at the request of corporate level decision makers. Appointed as Team Leader and Manager Lead by our Creative Director.

Qualifications / Education / Organizations / Talents:

1988 Southeast Missouri State University – Cape Girardeau, MO. _ Graphic Art & Fine Art

1992 Business Management and Professional Enrichment – Webster University – Webster Groves, MO.

2004 (Re-certification) 7-Basic Habits of Highly Effective People – Steven Covey – St. Louis, MO.

1996 Unlimited Power of TEAM Fire Walking – Anthony Robbins – St. Louis, MO.

1998 Dimensions of Behavior – Carlson Learning Company – Valerie & Co. – St. Louis, MO.

2003 Target Area Selling – TAS Group – Orange County, CA.

2003 Microsoft Certificating and CMAS Selling and winning relationships – Gateway Computers- Sioux City, IA.

2004 Nebraska, Iowa, South Dakota – State Licensed Insurance Certification(s) with specializing in Life, Health and Annuities – Sioux City, IA.

2006 “ICE” Improving Customer Experience – Training Module I helped develop to increase customer loyalty – Sioux City, IA.

2008 – Current Today’s Administrative Professional (TAP), GLEZ, Power Point, BuyND, TravelND, AIM Work Request Training, Assertive Communications, Crucial Conversations, Crucial Confrontations, Empower Yourself, Performance Management Process Training, Workplace Harassment Prevention, and various other enrichment training modules at Notre Dame, Memorial Hospital and Indiana Michigan Power.

Ongoing CHADD Affiliate and Parental Support Sponsor, Autism Speaks Advocate and Sponsor, MENSA Society Parent Support Sponsor.

Ongoing Creating functional art: Woodworking, Painting, and Sewing.

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