John Celso, PMP

**** ****** ***., ***. ****

Austin, TX, 78735

646-***-****

ad2ll1@r.postjobfree.com

www.linkedin.com/in/JohnCelso

Objective

Results-oriented, customer focused trainer with a focus on improving employee performance and productivity through training. Looking for a challenging role where I can apply my skills in needs analysis, training design, training, and measuring training effectiveness to contribute to the success of the organization.

Software

Adobe Captivate

Articulate Storyline

MS Teams

Zoom

Figma

Google Suite

HTML Basics

Internet Research

Jira

Mac/PC

Maximo

Microsoft Office

MS Project

Rise 360

ServiceNow

Smartsheet

Skills

Business Requirements

Classroom/Virtual Trainer

Communication

Conflict Resolution

Critical Thinking

Customer Service

Data Management and Analysis

Decision Making

Leadership

Problem-Solving

Project Management

Public Speaking

Team Management

Time Management

UX Design

Vendor Management

Methodologies

ADDIE

Agile

ITIL 4

PMBOK

Scrum

Waterfall/hybrid

Experience

Planned Sabbatical

Planned sabbatical where I focused on; 1) personal time, 2) family, 3) career learning. 5/23 – Present

Trainer, Instructional Designer, Project Manager (contract position)

New York City Housing Authority (NYCHA) – New York, NY 11/18 – 4/23

Conducted training needs assessments with subject matter experts to identify gaps in either knowledge or skills.

Worked closely with SMEs to finalize objectives, wireframes, training content and materials.

Built and maintained project schedules, communication plans, training calendars, and evaluation follow-up.

Delivered engaging and interactive training sessions in the classroom, through Teams and Zoom, as well as one-on-one sessions.

Created and maintained training materials, including manuals, presentations, and online resources.

Evaluated training effectiveness through assessments, feedback, surveys, and performance metrics.

Communicated with managers, directors, and C Suite executives on progress and status of training programs.

Trainer, Instructional Designer (contract position)

Fedcap Career Design School – New York, NY 01/15 – 6/18

Performed needs assessment for an Administrative Assistant course for adults with learning disabilities reentering the workforce.

Developed an eight-week classroom course that was approved by NY State.

Conducted skill assessments with every student to determine their current skill level and computer and typing proficiency.

Trained full day classes to adults with learning disabilities and with computer skill levels ranging from beginner to advanced.

Worked with business developers and local businesses to develop and instruct work readiness classes; preparing adults’ resumes, teaching job searching skills and interviewing techniques.

Project Manager, Instructional Designer, Trainer

Houghton Mifflin Harcourt – Boston, MA 12/13 – 12/14

Choice Solutions – Marlborough, MA (became part of HMH) 04/08 – 12/13

Managed multiple statewide technology projects from project design through implementation for various Departments of Education nationwide.

Developed and executed communication plans that included stakeholders from all levels of state and local governments, school districts, and the public.

Developed and led custom training for applications to all levels of state and school district users utilizing both classroom and webinar training.

Managed worldwide project teams to successfully deliver project deliverables on time.

Education

Associates Degree in Marketing

North Shore Community College – Beverly, MA 2000

Certifications

Project Management Professional (PMP) - PMP ID: 749664

Microsoft MOS Office – Expert Level

References

Available upon request.

Contact this candidate