DANIELLE MONTOYA

**** ******** **. ******, ** ***21 303-***-****

ad2lkl@r.postjobfree.com

Organized Office Manager with noted experience in administrative management. Prioritized projects and multitask effectively to achieve project goals. Methodical and detailed-oriented team player with expertise in team expertise in team leadership. Offering these skills and strong work ethic. Outgoing manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. EXPERIENCE

02/2018-12/2021

ADMINISTRATIVE SPECIALIST MANAGER

ROLLERZ ONLY HEADLIGHT RESTORATION

-THORNTON CO

• Prepared detailed documents and reports in adherence administrative processes.

• Answered phone calls took appointments addressed questions from customers insurance and insurance quotes.

• Monitored and directed incoming mail and prepared outgoing mail.

• Work closely with others to accomplish timely invoicing and accounts receivables.

• Addressed questions and managed communications with customers and insurance agents.

• Optimized organizational system for payment collections, deposits and recordkeeping.

• Established and updated work schedules to account for changing staff levels and expected workloads.

• Monitored front areas so that questions could be promptly addressed.

• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Hired, managed, developed, and trained staff, established monitored goals conducted-performance reviews.

• Delegated tasks to administrative support staff to organize and order all supplies to improve office efficiency.

• Resolved issues through active listening and open-ended questioning, with open door policy.

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Managed costs and billing and resolved financial discrepancies. 06/2013-07/2018

PHARMACY TECHNICIAN

PHARMERICA-BROOMFIELD, CO

• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

• Counted and labeled prescriptions with correct items and quantity.

• Restocked and Stocked shelves with inventory. kept accurate record of narcotics and waste.

• Communicated with patients to collect information about prescription and medical conditions or arrange consultations with pharmacist.

• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

• Maintained proper drug storage procedures, registries, and records for controlled drugs.

• Entered and processed patient’s prescriptions into internal system.

• Solved customer problems in-person or over the phone by providing assistance with placing orders, resolve medication and nursing homes/assisted living transfers.

• Triage calls to pharmacist, schedule and handle all appointments.

• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.

• Resolved third-party billing and customer service issues.

• Practiced HIPPA/OSHA to maintain patients privacy.

• Practiced sterile compounding 797 gowning de-gowning 2

08/2009-11/2013

PHARMACY TECHNICIAN

OMNICARE, A CVS HEALTH- GOLDEN, CO

• Answered incoming calls and addressed questions from customers and healthcare providers.

• Calculated dosage, filled prescription and prepared prescription labels with absolute accuracy.

• Counted and labeled prescriptions with correct item and quantity.

• Stocked labeled and inventoried medication to keep accurate records.

• Communicated with patients and healthcare provider/ nurses to collect information about prescriptions and arrange consultation with pharmacist.

• Maintained proper drug storage procedures registries and records for correct drug inventory.

• Practiced HIPPA/OSHA to maintain patient’s privacy. EDUCATION

08/2009 -THORNTON, CO

PHARMACY TECHNICIAN,

EVEREST COLLEGE

05/2007- WESTMINSTER

DIPLOMA HIGH SCHOOL

SKILLS

• Inventory Management

• Data Entry

• Attention to detail

• Payment collection

• Staff scheduling procedures

• Customer Satisfaction

• Bookkeeping/filing/recordkeeping

• Sterile797/non sterile compounding

• Pharmacy calculations

REFERENCES

Dolores Cordova-303-***-****

Bob Werlin-720-***-****

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