Jessica Maisonet

Newark, DE ***** 302-***-**** ad2ljr@r.postjobfree.com linkedin.com/in/jessica-eller-42616g Summary

Dedicated customer operations and sales professional with over 2 years of experience. Proficient with decoding conversations, identifying customer concerns, and solving customer problems. Excellent written and verbal communications skills while delivering an exceptional customer experience. Also, proficient with customer concerns and issues via phones and email. Education

Delaware Technical Community College Wilmington, DE Associate of Computer Science in Computer Science Dec 2025 Skills

• 40 WPM Typing Speed

• Decoding Customer Conversations

• Microsoft Office Suite

• Multi-tasking Competing Requests

• Spot Spelling and Grammar Errors

• Problem Resolution

• Fluency in English

• Excellent Time Management

• Detail-Oriented

• Tech Savvy

Job Experience

Certified Nursing Assistant, Ware Presbyterian Retirement Village Aug 2019 - Feb 2021 Oxford, PA, United States of America

Independent Living Cottages for Retirees and Long-term Dependent Care Facility

• Assist customers with their own personal needs and help them resolve any issues that they have.

• Use time management to assure quality time and care is given to each customer/patient. Certified Nursing Assistant, Lorien Health and Rehabilitation Center Nov 2014 - Apr 2018 Belcamp, MD

Medical facility geared towards rehabilitation from injuries and long term care for the Elderly.

• Assist patients with physical and occupational therapy.

• Assist patients with medical care including but not limited to; taking vital signs(pulse, blood pressure), checking blood sugar levels several times a day.

• Help patients with daily needs such as bathing, dressing, eating, and walking.

• Document daily charting in patients medical records.

• Record and track certain medical supplies, put in reorder of supplies in computer when needed.

• Orient and train new nursing assistant staff on my unit. Certified Nursing Assistant, Elkton Care and Rehabilitation Oct 2005 - May 2014 Elkton, MD

Rehabilitation and Nursing Facility.

• Assist patients with medical treatments including breathing treatments, blood pressure monitoring, blood sugar monitoring, and wound care.

• Assist patients with bathing, dressing, eating, and even walking.

• Help patients with physical and occupational therapy.

• Helping with scheduling and staffing needs prn.

• Maintaining list of medical supplies and reordering in computer as neccessary.

• Orientating and training new nursing assistants. Customer Service Support Specialist, Saks Fifth Avenue Folio Feb 2002 - Sep 2005 Aberdeen, MD

Department Store Catalog Call Center and Order Fulfillment Wharehouse.

• Recieving customer phone calls regarding catalog orders.

• Placing customer catalog orders in company software computer system.

• Recieving customer calls regarding any and all order issues such as but not limited to; Billing issues(incorrect billing amounts or credit card numbers), recieving wrong order items or sizes, or missing orders/items.

• Fixing complex order issues and updating it in the computer software system.

• Dealt with high volume customer call volume for customer service support specialist.

• Had to work taking customer catalog orders only for a full year before qualifying and being trained as a customer support specialist per company policy.

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