Rachel Taylor

Pekin, IL *****

ad2ljk@r.postjobfree.com

+1-309-***-****

Work Experience

Customer Service Representative

Covenant Heating & Cooling, LLC - Pekin, IL

March 2020 to Present

Schedule customers, sell service agreements, solve customer complaint issues. Handle payments, invoicing, and accounting. Create spreadsheets to keep everything organized and everyone accountable. Data Entry

Pekin Insurance - Pekin, IL

March 2021 to March 2022

I did data entry and did so well I got promoted to billing specialist for a 1 year contract through a temp service.

CSR - Customer Service Representative

Troublefree

May 2018 to March 2021

Schedule customers, take payments, post invoices, send out statements, run dispatch board and distribute work orders, warranty work, safety coordinator, etc Education

Associate in Arts and Sciences

ICC - East Peoria, IL

January 2007 to May 2009

High school or equivalent in gerneral education

Pekin Community High School - Pekin, IL

August 2003 to May 2007

Skills

• Microsoft Office (10+ years)

• Dispatching (10+ years)

• Data entry (10+ years)

• Computer skills (10+ years)

• Microsoft Excel (10+ years)

• Leadership (5 years)

• Sales (10+ years)

• Front desk (10+ years)

• CSR (10+ years)

• Customer service (10+ years)

• Call Center (5 years)

• Customer Support (10+ years)

• • Manage project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control and closure. • Lead, coordinate, facilitate and motivate all associated project resources to gain alignment on project goals and deliverables. • Facilitate and lead effective project meetings, manage change and conflict, and develop resource planning estimates to manage project workload and productivity. • Create, manage and track project vehicles, including, but not limited to: • Project schedules • Detailed project plans • Project scope statements

• Cost estimates • Resource plans • Risk and issues logs • Status reports • Cost benefit analysis and/or • Business case preparation and/or reporting • Tailor project management, development and support processes to meet the needs of individual (new and/or ongoing) projects. •Manage project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control and closure. • Lead, coordinate, facilitate and motivate all associated project resources to gain alignment on project goals and deliverables. • Facilitate and lead effective project meetings, manage change and conflict, and develop resource planning estimates to manage project workload and productivity. • Create, manage and track project vehicles, including, but not limited to: • Project schedules • Detailed project plans • Project scope statements • Cost estimates • Resource plans • Risk and issues logs • Status reports • Cost benefit analysis and/or • Business case preparation and/or reporting • Tailor project management, development and support Manage the day-to-day activities of assigned projects; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters. • Communicate and collaborate with team members, IT and the Business Units as needed in regards to project deliverables including managing expectations. • Make recommendations to management about schedules, prioritization and resource allocation with input from team members. • Provide ongoing project plan/status reporting for processes and deliverables. • Facilitate ge and conflict, and develop resource planning estimates to manage project workload and productivity. • Create, manage and track project vehicles, including, but not limited to: • Project schedules • Detailed project plans • Project scope statements

• Cost estimates • Resource plans • Risk and issues logs • Status reports • Cost benefit analysis and/or • Business case preparation and/or reporting • Tailor project management, development and support processes to meet the needs of individual (new and/or ongoing) projects. • Manage the day-to-day activities of assigned projects; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters. • Communicate and collaborate with team members, IT and the Business Units as needed in regards to project deliverables including managing expectations. • Make recommendations to management about schedules, prioritization and resource allocation with input from team members. (5 years)

• Upselling

• Communication skills

• Phone etiquette

• Analysis skills

Certifications and Licenses

Telephone Essentials

April 2020 to Present

Assessments

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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