Customer Service Data Entry
Resume:
Rachel Taylor
Pekin, IL *****
************@*****.***
Work Experience
Customer Service Representative
Covenant Heating & Cooling, LLC - Pekin, IL
March 2020 to Present
Schedule customers, sell service agreements, solve customer complaint issues. Handle payments, invoicing, and accounting. Create spreadsheets to keep everything organized and everyone accountable. Data Entry
Pekin Insurance - Pekin, IL
March 2021 to March 2022
I did data entry and did so well I got promoted to billing specialist for a 1 year contract through a temp service.
CSR - Customer Service Representative
Troublefree
May 2018 to March 2021
Schedule customers, take payments, post invoices, send out statements, run dispatch board and distribute work orders, warranty work, safety coordinator, etc Education
Associate in Arts and Sciences
ICC - East Peoria, IL
January 2007 to May 2009
High school or equivalent in gerneral education
Pekin Community High School - Pekin, IL
August 2003 to May 2007
Skills
• Microsoft Office (10+ years)
• Dispatching (10+ years)
• Data entry (10+ years)
• Computer skills (10+ years)
• Microsoft Excel (10+ years)
• Leadership (5 years)
• Sales (10+ years)
• Front desk (10+ years)
• CSR (10+ years)
• Customer service (10+ years)
• Call Center (5 years)
• Customer Support (10+ years)
• • Manage project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control and closure. • Lead, coordinate, facilitate and motivate all associated project resources to gain alignment on project goals and deliverables. • Facilitate and lead effective project meetings, manage change and conflict, and develop resource planning estimates to manage project workload and productivity. • Create, manage and track project vehicles, including, but not limited to: • Project schedules • Detailed project plans • Project scope statements
• Cost estimates • Resource plans • Risk and issues logs • Status reports • Cost benefit analysis and/or • Business case preparation and/or reporting • Tailor project management, development and support processes to meet the needs of individual (new and/or ongoing) projects. •Manage project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control and closure. • Lead, coordinate, facilitate and motivate all associated project resources to gain alignment on project goals and deliverables. • Facilitate and lead effective project meetings, manage change and conflict, and develop resource planning estimates to manage project workload and productivity. • Create, manage and track project vehicles, including, but not limited to: • Project schedules • Detailed project plans • Project scope statements • Cost estimates • Resource plans • Risk and issues logs • Status reports • Cost benefit analysis and/or • Business case preparation and/or reporting • Tailor project management, development and support Manage the day-to-day activities of assigned projects; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters. • Communicate and collaborate with team members, IT and the Business Units as needed in regards to project deliverables including managing expectations. • Make recommendations to management about schedules, prioritization and resource allocation with input from team members. • Provide ongoing project plan/status reporting for processes and deliverables. • Facilitate ge and conflict, and develop resource planning estimates to manage project workload and productivity. • Create, manage and track project vehicles, including, but not limited to: • Project schedules • Detailed project plans • Project scope statements
• Cost estimates • Resource plans • Risk and issues logs • Status reports • Cost benefit analysis and/or • Business case preparation and/or reporting • Tailor project management, development and support processes to meet the needs of individual (new and/or ongoing) projects. • Manage the day-to-day activities of assigned projects; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters. • Communicate and collaborate with team members, IT and the Business Units as needed in regards to project deliverables including managing expectations. • Make recommendations to management about schedules, prioritization and resource allocation with input from team members. (5 years)
• Upselling
• Communication skills
• Phone etiquette
• Analysis skills
Certifications and Licenses
Telephone Essentials
April 2020 to Present
Assessments
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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